Come-In! Guidelines for Museums

The graphic depicts the service chain that begins at arrival, all the elements and amenities at the museum to the shop and the exit.Not all museums are grand institutions such as the British Museum. Many small museums are run on the efforts of volunteers, donations and entry fees. So, upgrading premises, exhibits and interpretive signage to be accessible to all poses challenges. But legal obligations require adjustments to provide accessibility. It also means that people with disability can join as volunteers more easily. The Come-In! Guidelines from Europe tackles some of the issues for small and medium-sized museums. 

Come-in! Guidelines provide a practical way forward for small and medium-sized museums. It lays down some principles to guide processes and to meet legal obligations. Language, the “service chain” and staff training are the key aspects of the guidance. The principles include:

    • Disabled people have a right to be included in all the activities of museums and galleries.
    • Museums and galleries should engage in a dialogue with people with disabilities to find out what they need and wish, and how to deliver it.
    • Barriers to access for people with disabilities should be identified and dismantled to enable and empower them to participate. 
    • Universal design principles should be the basis for inclusive practice in museums and galleries.
    • The implementation of best, inclusive, practice should be adopted to ensure that disability issues are included in all areas of a museum or gallery’s activities.
    • This process must be ongoing, long-term, achievable and sustainable. It should be reflected in the museum’s policies and strategic planning, and implementation should be led by senior management.

The European Union acknowledges its obligations under the UN Convention on the Rights of Persons with Disabilities. Consequently, the document is framed with this in mind. The information in this guideline is good for any attraction or tourist destination. The Come-In! Guidelines are detailed and practical, and not just policy words. 

If you have difficulty downloading the document from Academia, you can download the PDF directly

The graphic is from the Guidelines. 

Inclusive Historic Houses

A white painted two storey home with white pillars all round supporting the verandah.Some good advice from a Masters dissertation on how to create inclusive Historic House stories and exhibits. The emphasis is on overcoming the practice of relating the dominant white male narrative. The dissertation discusses issues of diversity of ethnicity, socio-economic status and belief systems. “One way historic house museums might address this issue of exclusive narratives is to purposely seek out and recognize stories of the forgotten or overlooked people who occupied the house. These stories often involve people of color, women, servants, the LGBTQ+ community, people with disabilities, and to some extent, children.” Case studies highlight the value of recommendations: 

  • Include diverse perspectives and narratives
  • Connect the past to the present
  • Build with shared authority
  • Make the human connection 

The title of the dissertation is, If These Walls Could Talk: Best Practices for Storytelling in Historic House Museums, by Hannah M Gaston. 

Abstract: Historic house museums are one of the most common types of museums in the United States. These museums vary from large institutions with budgets of several million dollars to entirely volunteer-run organizations, but all these museums tell stories about their former inhabitants, their buildings, and their objects. While some of these museums excel at storytelling through programming and interpretation, many historic house museums still struggle to discover and implement recognized best practices. With limited resources, decreased visitation, and questions of sustainability, historic house museums have to learn to tell relevant and compelling stories to stay viable. Literature from the field suggests four best practices for relevant storytelling: 1) include diverse stories and narratives; 2) connect the past to the present; 3) build shared authority; and 4) make the human connection. This study surveys historic house museums across the United States to identify the institutional leaders of the field that are successfully utilizing storytelling best practices. Case studies of eight historic house museums led to a set of five recommendations for each best practice. These recommendations serve as a tool for practical implementation of best practices for telling relevant and compelling stories at all historic house museums.