Who is the customer of inclusive tourism? Everyone! This is the introduction to the visits4u Access Guide for tourism operators. The Guide is from Europe. It has a project guide and a short online training course. The good part of this training course is that it comes in text and audio voice-over. A PDF transcription for each module is available for download. The visits4U inclusive tourism training modules are:
- Hotels and Accommodation Providers, 15 minute video.
- D/deaf Awareness, 12 minute video.
- Information and Wayfinding, 12 minute video.
While the current pandemic conditions prevail, this is a good time to refresh tourism businesses to make them more inclusive. After all, people often travel in groups and if it’s inaccessible for one, the whole group goes elsewhere.
The European Concept for Accessibility Network tourist guide is based on their Design for All (Universal Design) principles. Each chapter is a case study, and each discusses the seven success factors, and drivers and obstacles. Cities featured in the EU tourist guide are located in Italy, Belgium, Sweden, Luxembourg, Germany, Spain and Australia.
Design for All in Tourist Destinations includes a section on Sydney’s “Cultural Ribbon”, which was written by Simon Darcy and Barbara Almond. Featured is the accessibility of the Sydney Harbour Foreshore precincts, Sydney Opera House, and Darling Harbour.
In the introduction it encourages a business approach rather than a compliance approach. In the past, it was expected that a person would give up their personal goals when it looked too difficult to be inclusive and accessible. But now, we have the technical and organisational means to overcome many barriers. Non-discrimination laws have helped people gain more freedom.
Image source: http://www.barangaroo.sydney/accessibility/