Accessibility from a tourism perspective

A white church with two turrets at each end of the facade with yellow detail.Medieval cities in Europe are popular with tourists, but they were not designed for a diverse population. Excluding one older person or person with disability means excluding the whole family or travelling group. Not good for maximising tourism business. Networks of pathways between heritage sites often pose barriers to access. Footpaths are either too narrow, have plantings and seats in the way, or are non existent. From Portugal comes a case study of pathway assessments and recommendations for improved accessibility. And it’s not just tourists and tourism businesses that benefits – residents benefit too.

The title of the article is, Cultural accessible pedestrian ways. The case of faro historic centre. There’s a detailed methodology that’s a bit confusing, but the second half of the paper has the discussion and the recommendations. Photos help explain and the text looks as if it has been translated from Portuguese. Faro is a municipality in the Algarve.

Abstract: In a historic city the existence of accessible pedestrian routes constitutes an essential feature to a true access to culture heritage, contributing for processes of social inclusion. It is necessary to create accessible pedestrian infrastructures network to hold a set of attributes that guarantee usability for all citizens. The creation and design of an accessible physical environment should be considered as a criterion of urban quality, which will make walking more pleasant not only for the elderly and people with disabilities but, also, for the entire resident population and tourists. In this case study it is ascertainable whether the physical characteristics of pedestrian infrastructures of cultural interest, located in the Historical Centre of Faro (Portugal), comply with the requirements of the National Law of Accessibility. There has, therefore, been created a methodology for evaluating the accessibility of pedestrian infrastructure through the construction of performance indicators. The analysis is achieved through a model of evaluation of the degree of conformity of the spaces, and presented, spatially, with appeal to a Geographical Information System, which is a tool to support the decision taking in the processes of urban rehabilitation, thus contributing to the choice of priority areas of intervention in the field of accessibility. The diagnosis confirms the existence of inaccessible pedestrian infrastructure and concludes the need to trigger processes of urban renovation.

Expanding flying toilet

A view down the aisle of a narrow body aircraft.The toilet is the lynch pin of a trip for many travellers and no more so than for wheelchair users. When it comes to flying, aircraft toilets pose many problems. Until now. An expandable toilet comes to the rescue. However, it will be a while before they are fitted to existing fleets. An article in the online magazine, Business Traveller, tells of an accessible toilet for single-aisle aircraft. Two firms got together to design the concept of the expanding aircraft toilet. During a flight, crew can unlatch one wall, pull out an extension into the galley to create 40 per cent more space. It has been designed to replace existing lavatories on narrow-body aircraft, which are extremely difficult to use for anyone requiring a wheelchair or assistance from a carer. There is more to the story and several pictures in the article to demonstrate how it would work 

Firms create accessible toilet for single-aisle aircraft

Inclusive Towns: business, tourism and employment

A multicoloured logo of overlapping circles.The Inclusive Towns project is about increasing the participation and inclusion of people with disability. It presents the arguments heard before about missing out on potential business by ignoring this group and their fellow travellers. What makes this project different is help with employment of people with disability. The project produced a website with four key guides:

Links to many other helpful resources are included on this website including one on accessible events.

The project is a partnership between the City of Greater Bendigo, Loddon Shire & Mount Alexander Shire in Victoria. It was funded by the NDIS. 

A wheelchair user enters the frame on the left hand side. The background is a blurred out cafe setting.

Swim, Sail and Relax

Front cover showing two people surfing in black wet suits. One is laying down on the board the other is standing on it.Having fun in the sand and surf is the iconic Australian pastime. But not everyone gets an opportunity to join in the fun. The Association of Consultants in Access, Australia newsletter features articles and case studies on beach access, sailing, a resort for people with spinal cord injury, and provisions for people with autism. Plus the general news of the association. The articles mainly feature specialist activities and designs, such as the resort. But that is all part of creating an inclusive society.

The newsletter is available online where you can choose to view online through Issuu or download a PDF version (7MB).

 

Dementia-friendly tourism: a guide

An older couple stand on a railway platform. A row of train carriages is in the background.Making your accommodation, business or tourist attraction dementia-friendly is not difficult. It just takes a bit of extra thought. Once you get the idea of what sorts of things matter, it becomes easy to do.

A guide from the Visit England project covers these topics so business can understand and prepare for people with dementia, and their families. It’s easy to read with really simple things to do that will help, such as a simple bedside clock, avoiding shiny reflective surfaces, and wild bold patterns for bed covers and carpets. Case studies highlight the value of these small but important details. 30 pages including lots of pictures.The guide includes:

Why become dementia friendly
What is dementia?
Living well with dementia
Information
People
Place
What can I do next?

Inclusive Outdoor Recreation

A man with a backpack is walking down a path on a hillside. What does the international research on accessible nature-based tourism say? That’s what researchers in Sweden checked out.  Nine major themes emerged:

      1. employee attitudes towards people with disability
      2. accessibility of tourism websites and information systems
      3. accessible transportation, accommodation and tourist attractions
      4. technical solutions
      5. experience, motivations and constraints in tourism settings for people with disability
      6. tourism for the families and carers of people with disability
      7. tourism and leisure activities for older people
      8. the accessible tourism market
      9. nature-based tourism and outdoor recreation

This review found that existing research took the perspective of the consumer rather and the tourism operator. The report goes into more detail on the nine factors. It includes evidence from USA, Europe, UK and Sweden. The title of the report is, Enhancing Accessibility in Tourism & Outdoor Recreation: A Review of Major Research Themes and a Glance at Best Practice.

An very academic article, but with important findings. The key point – we need more research on businesses rather than consumers. 

 

Visitable Victoria

Front cover of the kit showing ballooning. Listed as one of the world’s most liveable cities, Melbourne is now aiming to be the most visitable. Visit Victoria and Destination Melbourne have produced resources for both business and visitors. For businesses yet to get on board with being visitable, the individual visitor pages serve as examples of what to look for and what actions to take. 
Accessible Tourism – it’s your business resource kit has six short chapters with case studies:

Discover what you are missing
Explore your local area
Make low cost changes
Assess your building a facilities
Describe your business
Promote your business
Develop a business plan

The PDF version of the kit with graphics has not thought about accessibility of the document in terms of font contrast. However, the Word version addresses this and also reminds us that not all people can access a PDF document.

The Word version cuts out all the graphics and is not only more accessible for screen readers, it is also a better version for printing pages for checklists.

A separate website, Accessible Victoria, is focused on people with disability and has specific information and more links. And one specifically for Melbourne also has brief information and more links.  

Editor’s note: UD2020 conference will be held in the new Victoria Pavillion in Melbourne Showgrounds.  

Is your beer accessible?

Picture from front cover of the booklet showing two pubs and a man who is blind using his smartphone to order food.It’s a simple thing and doesn’t always take much to achieve. The British Beer & Pub Association has a straightforward booklet of advice and good case studies for accessibility. It dispels a lot of myths, and many of the adaptations are simple, such as easy to read menus. It covers physical, sensory and cognitive issues that potential customers might have. So joke-type symbols for toilets are not a good idea, as well as understanding that not all disabilities are visible. Excellent resource for any food and beverage venue. As is often the case, it is not rocket science or costly, just thoughtful.

The title of the publication is An Open Welcome: Making your pub accessible for customers. As Government Disability Champion for Tourism, Chris Veitch says, “Pubs are places where everyone is welcome. It’s where family, friends and colleagues come together and where tourists to the country feel they will see the true, welcoming Britain”. 

Editor’s note: Everyone should be able to have a beer with Duncan.

Take me there

A man and boy are wearing hats and paddling in an orange kayak..Promoting the business benefits of inclusive tourism doesn’t always hit the mark. Making places inclusive and accessible seems too daunting a task for many operators. So where do people with disability like to go and what do they want to do? A photo gallery in video form from Travability gives a really good idea. While this professional photo gallery has wheelchair users in every picture, it should be remembered that wheelchair users are a small proportion of the number of people needing more inclusive experiences. However, the pictures are excellent and provide a breadth of experiences.

Note that all people pictured are real wheelchair users in their own wheelchairs. They are not models posed in a stock wheelchair. Operators and travellers can find much more on the Travability website. See the section on this website devoted to travel and tourism.  

 

Inclusive Tourism Language: Still taboo?

A orange-yellow sky with many coloured hot air balloons. The tourism sector continues to follow the medical model of disability where it’s the fault of the individual’s body rather than the design of the world around them. This approach affects the language used in promotional material. It also reinforces the mistaken idea that accessible “products” need to be special and separate. Stefania Gandin’s article looks at the language used in the tourism sector and the way tourism and travel is promoted. Understanding the social model of disability could help operators understand it is more than just catering to a particular physical condition. It is a matter of thinking of disability as a human characteristic and not being afraid to talk about it in promotional material and websites. Or, of developing only specialised disability-specific products as being “accessible tourism”. The underpinning principle of inclusive tourism is being able to independently enjoy holiday or leisure time without any barriers or problems. The move from the terminology of “accessible” tourism to “inclusive” tourism could also help.  

There will always be a need for specialist tourism products, particularly for people with physical disabilities who want adventure activities. But this does not take account of everyone, including people with health conditions who want to travel in groups. After all, many disabilities are invisible.

The title of the chapter is, Tourism, Promotion and Disability: Still a (Linguistic) Taboo? A Preliminary Study. The chapter is from Innovative Perspectives on Tourism Discourse and can be purchased separately. It can also be accessed via ResearchGate where you can ask the author for a copy. 

Abstract: This study illustrates the preliminary results of a corpus-based analysis aimed at discovering the main linguistic features characterising the promotion of tourism for special-needs travellers. Even if accessible tourism represents an important sector in the market, not only for its social and moral importance but also for its strong economic potential, detailed research on the linguistic properties of tourism for disabled people is still rather limited and mainly tends to focus on the problems of physical access rather than considering the ways to improve its promotional strategies. Through a comparative corpus-based analysis, this paper will investigate the relevant linguistic features of a corpus of promotional materials advertising holidays and tourist services for the disabled, and relate them to the communicative strategies of two other corpora dedicated to the standard and translational language of tourism. The aim of this research is to show how mainstream tourism discourse still considers disability as a taboo topic, mostly ignoring or vaguely mentioning it in the general promotion of tourist destinations. The study will also attempt to suggest new linguistic and social attitudes aimed at stylistically improving and further including the accessible tourism sector within the overall tourism promotion.