There are three Universal Principles of User Experience Design according to Christopher Murphy in an Adobe blog. They are: Visual Grammar, Language and Typology, and Narrative Design. Understanding of other principles from psychology, anthropology and economics can be overlaid on these principles. As new technologies are imagined and invented they create problems that have never been solved before. Murphy argues that if you keep the the principles in mind at all times, the solutions stand a better chance of standing the test of time. The article goes on to explain the three principles in more detail. For people who are not involved in ICT some of the ideas and strategies are still relevant to other design disciplines – graphics are used in lots of places.
“As designers working in an ever-changing field, it’s important that we develop an understanding of the timeless design principles that underpin everything we do.” The three principles, “…which should sit at the heart of everything we design and build, are critical and will stand the test of time.”
Your website might be W3C and WCAG compliant for accessibility, but what about the documents you upload? In some organisations operational staff are expected to write material such as fact sheets, promotional flyers, and other documents for uploading to the website. Larger organisations might have an editor or someone in charge of media and communications. But do they all know what is required to make these documents accessible?
Media Access Australia provides Seven Simple Tips for smart Word doc accessibility. While some of the advice looks a bit technical, most of it is fairly basic such as creating Alt-text for images so that a screen reader can identify the picture or graphic. Another good point is not using terms such as “Click here” to go to a link. Instead, embed a hyperlink within the name of the file that is in the text. And of course, avoid jargon. Note that .doc files don’t have the same accessibility features as the newer .docx (Word 2010).
Older people are getting left behind in this digital world, especially if they are women and don’t live in a major city. The Conversation reports on the Australian Digital Inclusion Index (ADII) which measures which social groups benefit the most from digital connection, and which ones are being left behind. The score is based on access, affordability and ability to manage digital devices. While regional areas don’t have the same access to internet services as cities, there are programs that can help older people get internet-savvy. Telstra has its Tech Savvy Seniors program and the federal government has a Be Connected Program, and there is the Australian Seniors Computer Clubs Association. There are others listed in the article including an internet cafe set up by Umbrella Multicultural Community Care. The title of the article in The Conversation is, The digital divide: small, social programs can help get seniors online.
The ADII also measures how things change over time for people depending on their circumstances. After all, Australia’s digital divide is not going away.
“Design is never neutral” is the title of an article by Adobe’s Khoi Vinh in the FastCompany newsletter. Is there is a down-side to making apps and websites too easy for children to use? The dilemma of course is that if young children can use these applications, most everyone else can too. But is this actually good? is the question:
“Habits are formed around the usability of a product; if an app or website makes it easy to complete a task, users are likely to do it more often than not. Usability advocates often treat this as an inherently good quality; by and large every business wants their products to be easier rather than more difficult to use. But as the aforementioned research suggests, it’s become clear that guilelessly encouraging longer, more frequent sessions isn’t necessarily better for kids.”
Most people think of universal design as being something for the built environment, but it is much more than that. Service design is an important factor in access and inclusion. There have been major disruptions in how we shop, get take-away food, share our accommodation and our cars. Universal design thinking processes have a major role to play in service design. This is the thinking of Airbnb and other similar platforms. The article in FastCompany lists a few things to think about. Here are the headings:
- Let a user do what they set out to do
- Be easy to find
- Clearly explain its purpose
- Set the expectations a user has of it
- Be agnostic of organizational structures
- Require as few steps as possible to complete a task
- Be consistent
- Have no dead ends
- Be usable by everyone, equally
- Work in a way that is familiar
- Make it easy to get human assistance
- Require no prior knowledge to use
Some of these aspects could be applied in other situations too.
Artificial Intelligence (AI) can take captioning to another level claims Microsoft. AI for automatic speech recognition removes the need for a human captioner for lectures in universities, and elsewhere. The Microsoft AI blog article and video below focuses on deaf students, but as more people take to captioning on their phones, it could make like easier for everyone. We already know that captioning helps all students by adding another layer of communication and this point is made in the article. The captioning is turned into transcripts and students have a reference to read after the lecture. They can also have the lecture automatically translated into several languages. This is a detailed article and covers automatic speech recognition, translations, and a growing demand for accessibility. This technology is not expected to take over from Auslan or ASL as they are languages in their own right. However, this is another example of how technology is helping humans by taking over from humans and bringing the advantages to more people.
As the digital age moves ahead we need to make sure we aren’t creating a digital divide between those who are up to date and those who aren’t or can’t be. The canaxess website has three on-line and downloadable fact sheets that provide some of the simplest but effective advice. For example, in Principles of accessible video – don’t set to the video to scroll on opening. In Principles of accessible forms – don’t use an asterisk to indicate a mandatory field – screen readers announce “star”. In Principles of accessible bots – placing in lower right of the screen is difficult for keyboard users. For people who upload information or documents to their website, there are some good tips. For others who know about coding there is really helpful information. There is more information on the canaxess website.
Why is a Word document often preferred by some readers over a PDF document? They are more accessible for more people. Not everyone can see well; can use a mouse, can read English well, can remain focused easily when they read, and not everyone uses assistive technology. And not all PDF documents can be read by screen readers. In a slideshare Tammy Stitz explains some of the issues and solutions. She covers some of the technicalities as well as basics such as colour contrast, reading order and Alternative Text (alt-t). Logical structure, use of headings and placement and attributes of hyperlinks. The slideshare goes on to cover a list of things that need to be checked. Finally you can test the document using PDF Accessibility Checker. There is also such a thing as a PDF Association.
There are many map apps and trip advisor ICT sites currently available and emerging, each with their own focus. But how can we better understand how people will use the apps? And how do the apps impact on activity and travel behaviour? This is an issue researcher Dick Ettema is keen to investigate. Apps, activities and travel: an conceptual exploration based on activity theory, is a very thorough piece of work for anyone with the time to read through it. Activity theory is used as a systematic way of investigating the effect of ICT on travel behaviour, and also how this links with maintaining social relationships.The author argues that with so many apps/ICTs we need a classification system based on the objectives, practices and embeddedness in community. This would make it easier for researchers to identify differences in the way people use of ICTs/apps, and to identify inequalities in the use of apps. This leads to better understanding equity issues in terms of access to the technology and who profits from them. The full article can be found in Transportation, Special Issue: ICT, Activity Space-Time and Mobility: New insights, new models, new methodologies. March 2018, Issue 2, Pages 267-701.