Artificial Intelligence (AI) can take captioning to another level claims Microsoft. AI for automatic speech recognition removes the need for a human captioner for lectures in universities and elsewhere. The Microsoft AI blog articleand video below focuses on deaf students, but more people are taking to captioning on their phones for convenience.
Captioning helps all students by adding another layer of communication and this point is made in the article. The captioning is turned into transcripts and students have a reference to read after the lecture. They can also have the lecture automatically translated into several languages.
This is a detailed article and covers automatic speech recognition, translations, and a growing demand for accessibility. This technology is not expected to take over from Auslan or ASL as they are languages in their own right. However, this is another example of how technology is helping humans by taking over from humans and bringing the advantages to more people.
Note on the image at the top: The image shows Dr Ger Craddock at the inaugural Australian Universal Design Conference in 2014. A captioner sat in the room to caption real time. Speaker names and place names were given to the captioner beforehand to prevent errors.
Websites that don’t work are very annoying. It’s hard to get the information you need when the site is slow to load or badly designed. Now Google Search is in the process of optimising for more intuitive, user-friendly page design in their searches. Perhaps designers could look no further than universal design.
From next year Google Search will favour websites with great user experience (UX). It won’t just be looking for keywords – it will be looking for a good user experience. Google is one of the large companies that is also promoting web accessibility. So access features should be included in their user-friendly mix.
“As part of a new set of best practices, the company will start factoring user experience into its search results, as well as the top stories feature in mobile search. Google is no longer just optimizing for information that’s closest to your keywords, but optimizing for a more delightful web. Intuitive, user-friendly page design is about to become even more important.”
Digital infrastructure accessibility and content accessibility are not the same things. Infrastructure covers things like elements that show up on every page and anything related to navigation. Content is anything that can be updated and uploaded. So that’s text, documents, articles, photos and videos. We all need to stay vigilant on web accessibility.
A key point in an informative article from Sheri Byrne-Haber is:
Every single time the content is updated, content accessibility should be reassessed.
This is particularly relevant if staff or third parties are free to upload content onto a site, or are providing content. The other key point is:
Accessibility is never one-off and done.
Byrne-Haber uses a case study to show how organisations can be left vulnerable to lawsuits if they don’t check regularly for accessibility. Webpages can be accessible today, but next week they might not be because new content has not been assessed for accessibility.
It’s all very well having web designers familiar with the accessibility requirements in their designs, but what about the people who post content on the website? In many organisations staff write their own material and send it to the webmaster for uploading. But is their writing and format also accessible? It is easy to post a document that might have been originally meant for another reader, such as a submission to a government body, but perhaps an Easy English version should be considered for the ease of access for all readers?
The Centre for Excellence in Universal Design in Ireland has some easy tips to followfor those who write content or upload documents.
There are three Universal Principles of User Experience Design according to Christopher Murphy in an Adobe blog. They are: Visual Grammar, Language and Typology, and Narrative Design. Understanding of other principles from psychology, anthropology and economics can be overlaid on these principles. As new technologies are imagined and invented they create problems that have never been solved before. Murphy argues that if you keep the the principles in mind at all times, the solutions stand a better chance of standing the test of time. The article goes on to explain the three principles in more detail. For people who are not involved in ICT some of the ideas and strategies are still relevant to other design disciplines – graphics are used in lots of places.
“As designers working in an ever-changing field, it’s important that we develop an understanding of the timeless design principles that underpin everything we do.” The three principles, “…which should sit at the heart of everything we design and build, are critical and will stand the test of time.”
Most people think of universal design as being something for the built environment, but it is much more than that. Service design is an important factor in access and inclusion. There have been major disruptions in how we shop, get take-away food, share our accommodation and our cars. Universal design thinking processes have a major role to play in service design. This is the thinking of Airbnb and other similar platforms.