People are gradually getting the hang of putting alt text for their images in Powerpoint slides, but there is more to do. Sheri Byrne-Haber provides adviceon making accessible PowerPoint slides by using the inbuilt accessibility checker. Some of her advice is reproduced below the screenshot of the accessibility checker.
The screenshot below shows an example of the Accessibility checker tab in PPT
Alt text is really important if the slide deck is being shared either in PowerPoint or saved as a PDF. It allows screen readers to access the picture descriptions. PowerPoint has a handy accessibility checker within the Review tab. It picks up any images without descriptions and a few other things.
Some presenters use only picture slides and in this case it’s essential to provide alt text descriptions. Providing the text of the speech in the notes section increases accessibility. The notes section is also the best place to put long descriptions rather than in alt-text.
Use the master template for repeated images such as company logos. This hides the information from the screen reader so it doesn’t have to swipe through every time. Graphics marked as decorative in the alt text box will allow screen readers will ignore them.
Captioning is essential for videos, but people need to have choice in whether to use it or not. Not all videos need described audio, but first running the video with eyes closed will give an indication.Byrne-Haber’s articlehas many other useful tips.
While the tourism industry thinks “accessible tourism” is for a separate type of customer, the concept of equity and inclusion will remain elusive. Assumptions and biases show up in our language, and those who are on the wrong end of these biases are the ones to call it out. Ryan Smith called out this bias when he saw a Tourism Australia infographic depicting the future of tourism and made his own infographic.
The Tourism Australia infographic depicts six strands, adventure, wellness, youth, agritourism, accessible, and events. The bias is in the assumption that the five other strands aren’t going to be accessible. However, the graphic shows sustainability and Indigenous culture across all six of the strands.
Tourism Australia’s view of the Future of Tourism
Ryan Smith reproduced the infographic to bring the concepts into the 21st Century. The five strands are depicted as resting on three key elements: Accessible, Indigenous, Sustainable. He also replaced the photographs with icons for an easier read.
Ryan Smith’s version showing Accessible as part of all other types of tourism.
This is a good example of exposing biases. It also shows why we should involve all stakeholders in publicity and promotion. That’s what makes co-design a good thing for everyone and for business.
Co-design in an academic context is part of participatory action research, or PAR. It’s used to understand, inform and change the design of policies, programs and services. But what are the essential elements of co-design?
As we know, community engagement or consultation is not the same as co-design. Including diverse stakeholder and user perspectives is essential for developing best practice.
Gabrielle Brand and her team have identified five core co-design principles in the field of health education. Briefly they are: inclusive, respectful, participative, iterative and outcomes focused. These principles apply in other fields too.
Core co-design principles
Inclusive: Involve key industry stakeholders and consumers from the initial proposal design. That includes the development and framing of learning focus to final educational outcome and delivery.
Respectful: Health care consumers are considered “experts by experience”. All input is equally valued in design, development and delivery of education.
Participative: The research process is open, responsive and empathetic in co-creating education. It generates new understandings of health and healthcare experiences.
Iterative: A cyclic, collaborative process that takes time. It embraces movement towards a shared education vision. It includes the risk of failure.
Outcomes focused: The focus is on achieving a shared educational outcome co-created during the co-design process.
Brand and her team used conversational interviews transcribed verbatim for analysis. An organic iterative approach to data analysis developed shared understandings. Artefacts were also used in the process for eliciting sensory triggers for participants and for developing vignettes.
The article details part of a vignette to explain how it was used with learners. It’s based on a mother of an adult son with a psychosocial condition. Members of the research team benefited from knowing they had valuable and legitimate expertise on a research project.
One of the issues with co-design and PAR is passing ethics approval processes. When an ethics committee labels particular groups as ‘vulnerable’ they apply different approval criteria. However, including the voices of a broad range of people involves the participation of vulnerable groups.
The end result of this kind of research is to “transform hierarchical health care relationships towards a more humanistic model of care”.
From the abstract
Context: Community and consumer involvement in health professions education (HPE) is of growing interest among researchers and educators. It prepares health care graduates to effectively learn from, and collaborate with, people with lived experience of health issues.
Approach: We describe the background to our work with health care consumers including the five core principles for successful co-design and how to apply them as a research approach in HPE.
We used arts and humanities-based teaching methodologies including engagement, meaning-making and translational education strategies. This illustrates how this research approach has been applied to reframe mental health education and practice in Australia. Furthermore, we share some reflective insights on the opportunities and challenges inherent in using a co-design research approach in HPE.
Conclusions: For the consumer voice to be embedded across HPE, there needs to be a collective commitment to curriculum redesign. This paper advances our understandings of the educational research potential of working with health care consumers to co-design rich and authentic learning experiences in HPE.
Co-design research approaches that partner with and legitimise health care consumers as experts by experience may better align education and health professional practice with consumers’ actual needs, an important first step in transforming hierarchical health care relationships towards more humanistic models of care.
Two New Zealand researchers in health science say it is time to apply universal design principles to health education research. They take the universal design principles that originated in architecture and translate them to universal design for research.
The researchers use the The three pillars of universal design for learning (UDL) as the means to crosswalk from architecture to research. The aim is to embrace and enact diversity in research design. This, of course, means engagement with people most often excluded from health education research.
Wayfinding is often considered as just signage instead of site or building legibility. A wayfinding system involves buildings, open space, lighting, and landmarks. It’s about providing consistent clues to help people navigate indoor and outdoor spaces. Wayfinding should be integrated into the design process in the early stages instead of being added as an afterthought. To help designers, the CRC for Construction Innovation has devised a wayfinding system audit checklist.The Wayfinding Systems Audit checklist provides guidance for designing wayfinding systems. There is a mix of Australian Standards, thoughtful design, and end user convenience. It includes:
The application of tactile ground surface indicators (TGSI)
Signage and graphic communication
Auditory communication
Maps
The audit checklist supports the Wayfinding Design Guidelinesalso produced by the CRC. The many photographs illustrate key points.
Some basic principles
Provide frequent directional cues throughout the space, particularly at decision points along journeys in both directions.
The design of decision points must be logical, rational and obvious to a sighted user, ensuring the directional cues relate directly to a building or landscape space. Ensure sequencing and that the priority and grouping of message signs is unambiguous.
Design and implement a ‘naming protocol’ by choosing a theme for segregating places and spaces. Use names and symbols easily remembered by users from diverse cultural backgrounds.
Consider incorporating information in multiple languages or incorporating pictograms when devising a naming protocol.
Ensure the physical placement, installation and illumination of signage is suitable for all users.
Published in 2007 by the CRC for Construction Innovation, supported by the Queensland Government. The CRC came to an end in 2009. The Australian Standard for Wayfinding (AS1428.4.2) was updated in 2018.The Victorian Department of Health also has a useful wayfinding checklist for hospitals and health facilities. Audit also in previous posthttps://universaldesignaustralia.net.au/systems-audit-for-wayfinding/
Accessibility and inclusion begins with procurement for any project. Often a scope of works is done by a non-expert to get the expert. But if the scope isn’t targeted correctly, the consultants are committed to sticking to the scope in the contract. So, the consultants are “doing the thing right” but not necessarily “doing the right thing” for the intended outcome. Consequently, staff involved in procurement activities need to understand access and inclusion basics. That means co-designing of the scope of works to include accessibility requirements.
The G20 Global Smart Cities Alliance has a webinar and a model policy on their website about ICT Accessibility procurement. It states:
“Procurement policies are a critical lever in increasing accessibility. They set out the expectation, standards and criteria for how goods and services will be purchased, and through this the city can ensure the acquisition of universal designed products and services to safeguard the equitable development and participation of all.”
A procurement policy or code of conduct can:
clearly document and ensure compliance with national legislation on accessibility and procurement, or
define a clear approach for ensuring inclusive and accessible services that demonstrates alignment with globally recognized standards, even if national legislation does not exist.
While the focus of the advice is on ICT procurement, the principles are applicable to other types of procurement.
Model Policy
The model policyset out on this website looks very wordy and not an easy read. It’s aimed at city planners and policy makers in the context of smart cities. However, it does set out processes for tendering and contract management. It also includes a section on training, awareness and capacity building for all stakeholders.
The model policy is worded in policy-speak so that cities and local government can copy and paste sections. The website has various Standards in an annexe and includes Definitions and policy references.
The references include the UK Government policy and guide on accessible technology, and another from Chicago. Also included is the G3ict discussion guide for accessibility in public sector procurement.
The model policy is availablein English, Spanish and Japanese. A five minute video with James Thurston explains.
Karen Tamley, “The adoption of a policy like this is going really help your city to make sure that accessibility is part of your DNA”.
increase their knowledge about the market for accessible tourism
develop strategies to improve the accessibility of their operation to appeal to a wider range of visitors of all abilities and ages
understand their legal obligations in relation to inclusive and accessible tourism.
The guide also includes information to assist people with disability in planning a holiday. Local government can use this guide to: support and promote inclusive tourism across businesses, festivals, events and public spaces; and to incorporate inclusive and accessible design into their design codes and planning guidelines.
Making your accommodation, business or tourist attraction dementia-friendly is not difficult. It just takes a bit of extra thought. Once you get the idea of what sorts of things matter, it becomes easy to do.
A guide from the Visit England project covers these topics so business can understand and prepare for people with dementia, and their families. It’s easy to read with really simple things to do that will help, such as a simple bedside clock, avoiding shiny reflective surfaces, and wild bold patterns for bed covers and carpets. Case studies highlight the value of these small but important details. 30 pages including lots of pictures. The guide includes sections on:
Why become dementia friendly What is dementia? Living well with dementia Information People Place What can I do next?
Dementia inclusive tourism
A literature review examined how well tourism industries are recognising neurodiverse audiences. Including people living with dementia expands the customer base and contributes to customer wellbeing.
People living with dementia, including carers, have leisure lives but there are many barriers to activities. The review is extensive and frames recommendations for:
According to the Visit England website, 63% of tourism businesses do not promote their access provisions for visitors. Yet 95% of visitors with access requirements look for this information before deciding to visit. The website also has advice and help for creating and publishing accessibility guides. It includes sections on photography, and how to create a location map and video guide.
Is your pub accessible?
The British Beer & Pub Association has a straightforward booklet of advice and good case studies for accessibility. It dispels a lot of myths, and many of the adaptations are simple, such as easy to read menus. It covers physical, sensory and cognitive issues that potential customers might have. So joke-type symbols for toilets are not a good idea, as well as understanding that not all disabilities are visible. Excellent resource for any food and beverage venue. As is often the case, it is not rocket science or costly, just thoughtful.The title of the publication is An Open Welcome: Making your pub accessible for customers. “Pubs are places where everyone is welcome. It’s where family, friends and colleagues come together and where tourists to the country feel they will see the true, welcoming Britain”.
ISO Standards for Tourism and Travel
Photo credit Hobsons Bay Council
Standards documents are rarely light reading. Similarly to legal documents they aren’t designed for skim reading. And they are rarely in plain language. However, if you can take the time to study standards and understand their structure, they are very helpful. The International Standards Organization (ISO) standards for tourism and travel are a case in point.
Standard for tourism and related services
Tourism is a global enterprise. It makes sense, therefore, for travellers to know what to expect when they go on holiday to any country. This is especially the case for people with disability. ISO recognises the economics of accessible and inclusive travel and consequently devised a standard. As an international standard it is possible to get some consistency across countries to support this growing industry. The title of the standard is, ISO Standard for Tourism and Related Services – Accessible tourism for all – requirements and recommendations. This document is based on the concept of ‘tourism for all”. The aim is to ensure equal access and enjoyment is experienced by everyone. It has key aspects of policy making, strategy, infrastructure, products and services in the tourism supply chain. A related standard is the Standard for Accessible Travel.
The tourist office – When new to a city, often the first port of call is the tourist information office to make a plan of where to go and what to see. See the section on information offices and reception services.
Accessibility every step of the journey – Most operators want people to enjoy their experiences. The guidelines for tourism and related serviceshelp operators with policy making, strategy, infrastructure, products and services. It’s about the whole tourism supply chain. It’s the overarching guide for tourism services.
Beaches for all – the requirements and recommendations for beach operationis another subsection. It also outlines recommendations for the design of access ramps and boardwalks, toilets, showers and drinking fountains.
Tourism for all the senses – Braille is understood all over the world. There is a subsection on the application of Braille signageand for assistive products including tactile ground indicators.
Accessibility in all standards – The Guide for addressing accessibility in standards is a standard for all other standards. Standards committees should be aware of this standard when they are devising a new standard or updating an old one.
A toolkit from Ireland
The video below shows four case studies that reduced customer complaints and increased sales by following the advice in the toolkit which covers:
Business Objectives and Overview
Written Communication
Face-to-Face, Telephone & Video Communication
Electronic & Web Based Communication
You cansee more on the toolkit pageof the CEUD website. There is also an Irish Standard, I.S.373:2013 “Universal Design for Customer Engagement in Tourism Services” available from SAI Global. The guide was updated in 2023.Below is one of four videos on the website. https://youtu.be/dn7yiTgsJFs
In the land of access and inclusion, the focus is usually on the built environment and services. But there is also virtual access and inclusion to consider. The pandemic has highlighted a lack of equitable access to the internet and therefore access to health services. This is particularly the case for rural dwellers. The issues of health, the digital divide and rural dwellers is discussed in a report from the US.
The context of the report is the social determinants of health and the digital divide. Broadband access and digital literacy are key for connecting to services such as employment, education and health services. While broadband infrastructure and computer hardware are necessary, true equitable access also requires focus on digital literacy and proficiency. However, there are other issues related to poor health outcomes.
According to the report, rural residents are subject to additional social determinants including physician shortages, persistent poverty, and food insecurity. Excessive travel times, inadequate transportation options, environmental exposures are also problematic. And broadband internet services that are often poor quality, unaffordable, or unavailable.
“Super-determinants” of health are poor transportation, lack of broadband access, and living with a disability. That’s because they cause disadvantage across other areas of life.
The report recommends engagement and involvement by community members. Community health workers live and work in vulnerable communities, and they understand the real lives of people. Consequently, community health workers should lead community involvement in coming up with solutions.
The report explains the social determinants of health, the cost of inequity, and the need for digital literacy training.
Four key findings in the report
Households with consistent broadband have increased health literacy, greater access to clinical and social services, make better informed healthcare choices, and stay closer connected to support systems of friends and family.
A holistic approach led by health advocates from the local community has the best chance of improving health outcomes and successfully overcoming barriers caused by social determinants.
Strategies for reaching vulnerable populations should center on community health workers (CHWs) who are trusted and respected members of that population. CHWs have an ability to better understand the reality of how people live and the obstacles that keep them from success.
Program leadership should include meaningful representation from local community organizations with valuable experience in health equity and extensive community networks.
Colour contrasts can be deceiving because we are subject to optical illusions. The video below shows how two different shades of grey are actually the same. That’s why you can’t rely on judging contrast by eye. Fortunately there are colour checkers to help with colour choices especially for websites. And why do you need colour contrast checkers? Because more than 8% of the population has colour vision deficiency (colour blindness).
UPPER CASE is not good for readability
Colour choice is one factor in readability. Others include using sentence case. Using upper case or capitals does not convey important messages more urgently. The image shows that using upper case to indicate a low bridge did not stop a truck driver from driving under it. Upper case is harder to read because the shape of the words are unfamiliar.
Colours for reading and learning
The processes of how we read text has an impact on how we take in information. Colour coding can help readers quickly identify key information and assist their reading and writing. Colour coding has gained popularity in classrooms to support student learning and reading.
Color coding, a technique assigning specific colors to cluster information types, has proven advantages in aiding human cognitive activities, especially reading and comprehension. The rise of Large Language Models (LLMs) has streamlined document coding, enabling simple automatic text labeling with various schemes.
This has the potential to make color-coding more accessible and benefit more users. We conducted a user study assessing various color schemes’ effectiveness in LLM-coded text documents, standardizing contrast ratios to approximately 5.55:1 across schemes. Participants performed timed information-seeking tasks in color-coded scholarly abstracts.
Results showed non-analogous and yellow-inclusive color schemes improved performance, with the latter also being more preferred by participants. These findings can inform better color scheme choices for text annotation. As LLMs advance document coding, we advocate for more research focusing on the “color” aspect of color-coding techniques.
Website readability
The most accessible websites are those that have an Easy Read option. A good example is the My Allied Health Space. At the top of the home page is the symbol for Easy Read and this is where you click to turn it on. Below is first, the standard webpage followed by the Easy Read webpage.
My Allied Health Space home page with option for Easy Read at the top of the page.
My Allied Health Space with Easy Read option turned on
Thanks to Dr Em Bould, Senior Research Fellow at Monash University for the inspiration for this post. Dr Bould has great advice on this topic based on research.
Design Councilin the UK is extending its experience in co-creation for train station design. So, a large cross section of people had a say in the process of creating a generic train station template.
Network Rail wanted to build on the legacy of Great British railway stations to create the transport hubs of the future. Railway stations are an integral part of a community and can offer more than a platform and a train. That’s why they are including a community or retail space.
Design Council and Network Railran a national engagement exercise called ‘ThinkStation’. They spoke to more than 320 people representing a cross section of people and ran eleven workshops. They identified nine priorities for the next generation of railway stations:
Support existing and new communities in their local area
Reflect and embody local character and heritage
Provide consistent quality of space and service
Establish connections with and between town centres and/or high streets
Celebrate and improve the quality of green spaces and open spaces and/or provide access to them
Be welcoming and facilitate inclusive travel
Support and better integrate cross-modal transport
Help to address climate change
Ensure longevity by accommodating changes of use, capacity and trends
Co-creation engagement process
The engagement process covered three key areas:
Environment and sustainability
Inclusion and accessibility
Community and enterprise
Just over half of survey respondents said they feel welcome and safe when using their local station. More importantly, 86% said difficult interchanges sometimes prevented them from taking the train.
The pod design has sheltered waiting areas and facilities such as baby change and accessible toilets. The signage is easy to use and lighting is designed to make people feel safe. A tall clock tower is the station landmark and the first step in wayfinding.
The illustrations are very helpful in visualising the project. The project is now complete and the full report published.
The majority of rail stations are small to medium size situated in the heart of local communities. This is why they have to deliver more than just trains for commuters.
The community engagement process gave architects design concepts that work as a whole or a kit of parts. This works well when upgrading existing train stations. Key design elements are
The clocktower – acts as a beacon to help identify the station and orientate people.
The welcome mat – extends the public space outside the station. It creates space between people and cars, inviting people to spend time here.
The activity framework – can be adapted to the needs of each place. Provides space for local communities and small enterprises alongside station facilities.
The photovoltaic canopy – even the smallest stations will include a timber framed platform canopy with integrated PV panels.
The pods – create extra shelter under the platform canopy or activity framework. These can include space for passenger facilities such as waiting rooms, toilets or a ticket office.
Train stations are evolving from a focus on rail infrastructure to a focus on passengers and the local community. This is how you do universal design – with a focus on users.
Designing and reorganising transport hubs: A framework
Seamless transitions between walking, cycling and public transport are important for the environment, inclusion and for reducing traffic congestion. The MATCH-UP project in Europe developed a method to assess how policies are measuring up and creating design solutions. The method and background to the project are presented in an article published in Sustainability.
The aim of the method is to support designers and decision-makers who need to re-organise existing transport hubs and plan new ones. This detailed document is good for anyone in transport planning and transport policy, sustainability, accessibility and universal design in the built environment. Accessibility and universal design are embedded in all aspects and not listed at the bottom as an afterthought.
Accessible pedestrian signals are evolving. Audible crossing signals devised for people with low vision are a signal for all of us that it’s safe to cross the road. And now we have the “guiding sound corridor” which gives increased guidance to reach the other side more easily. As soon as a pedestrian activates the signal, the guiding sound corridor emits at both ends of the crossing. Then they just have to follow the sound to cross the street. It gives greater safety and independence because the signal ensures they are going in the right direction.
An article in the Inclusive City Maker blog explains the system. From a city planner perspective, this kind of device can encourage more walking for people with low vision and their companions.
How does it work?
The blog post explains that a guiding sound corridor needs to have 3 elements to be perfectly efficient:
Poles with the accessible pedestrian signals (APS) need to be located face to face, on the same side of the crossing.
The broadcast emitted by the audible pedestrian signals need to be led towards the crossing,
Activation of the APS needs to be simultaneous – both sides of the crossing are synchronized and paired.