Author: Jane Bringolf

Just what is a hearing loop?

International symbol for a hearing loopThere is a lot of confusion about hearing loops and assistive listening devices. Although public venues should have the loop switched on at the same time as the microphone (because that’s how it works), there are some places that think it should only be switched on if someone asks for it. And then, sadly, all too often, that’s when they find it doesn’t work. But just what is a hearing loop?

Hearing augmentation is not old technology. Technology has improved but the systems remain the same. Andrew Stewart explains the myths in a factsheet, Is Hearing Augmentation Old Technology? The factsheet also includes information about what consumers think about loop systems. The loop system is much preferred as it is discrete. Other systems require patrons to request a device to be worn around the neck, which is stigmatising. 

There are more fact sheets on the Hearing Connections website on the three types of hearing augmentation systems:

      1. Hearing Loop System
      2. FM System
      3. Infrared System

The fact sheets also cover schools and universities, live performance spaces, aged care facilities, installation and signage guides.

Hearing loops are not just about compliance and human rights – they are good customer service. 

Hearing loops are good customer service

Two women are on stage. One is lying down and looks dead. The other leans over her with grief.When theatre patrons can’t make out the dialogue they stop going. There’s no point. But a hearing loop can bring them back. A hearing loop works with a special switch on a hearing aid. It sends the sound from the speaker directly to the aid. Yes, there are other types of hearing augmentation. But who wants to go to ask for a special device to hang round your neck? Older people generally shun assistive technology because of the perceived stigma. Hearing loops are far more discrete. See this video of a case study that surprised a theatre manager. 

 

Physical Access and Sport

Front cover of the guide, Access for all about physical access and sport.An accessible and inclusive sports club sometimes requires a few physical adjustments to buildings. More than anything it needs some forward planning and continuing commitment. Access for All: Opening Doors is a guide aimed at anyone involved in running or working in a sports club. However, this guide for physical access and sport is useful for any organisation. 

For example, there is information on paths of travel and ramps, signage and colour contrast, and types of doors. Other information is specific to entertainment venues such as spectator viewing areas and acoustics. Doors receive detailed information and the difficulties with revolving doors. 

The resource covers the main areas of physical access and leads on to other information. It’s down to the detail such as approaches to the building, information and signage, and getting around the facilities. 

The Centre for Accessible Environments website has more  free publications.

Kicking goals for access and sport

Two young men each with one leg and using crutches, compete for the football on the football field. Kicking UD Goals in Sport. Playing and watching sport is a major cultural activity in Australia. Joining a sports club or being part of the fan group brings a sense of belonging. Participating in sport has physical and mental health benefits. Kate Anderson and Susan Balandin write about this important topic in “Kicking a Goal for Inclusion in Sports Clubs and Stadia”. The authors take a universal design approach to solutions. 

Their book chapter explains how sports providers can promote inclusion for people with disability. Taking a universal design approach they discuss three key areas: spectatorship, membership and employment. You can get institutional access via Springerlink, or you can access through ResearchGate. 

From the abstract

Sports participation and fandom play an important role in the lives of many Australians, including people with disability. Participating in sport offers valuable benefits for physical and mental well-being and can enhance a person’s sense of belonging. 

In addition to playing sport, people with disability have a right to be included in mainstream spectatorship and fandom activities. Despite this, many sports clubs fall short and give little thought to the inclusion of people with disability as staff or volunteers.

This chapter covers some of the ways in which sports providers can promote engaging and meaningful community inclusion for people with disability. We adopt a universal design perspective to showcase practical inclusion opportunities for people with disability across three key participation domains in the sporting arena: spectatorship, membership, and employment. 

Being a good sport

Picture of young women on a netball court. Being a good sport.Australians come together for sport no matter who they are or where they’re from. That’s why it’s important to keep sport as inclusive as possible. While there is a need for specialised sports facilities for para-athletes, community sporting groups and clubs need to adapt to providing sporting activities for everyone.

Introducing young people to sport and keeping them involved can have long term positive effects. However, young people with disability are involved to a lesser extent. While there are some specialised programs for children and young people, this may not be the way of the future.

Susanna Geidne and Kajsa Jerlinder tackle this issue in the Sport Science Review journal.  After a systematic search of peer-reviewed articles, they conclude,

“We must go from adapting physical activity for disabled persons to adapting physical activity for all people, because the diversity of people’s reasons for doing sports, their differing backgrounds and their uniqueness all demand it. Such an approach will result in more people doing sports for longer in life, which will benefit everyone, both individually and at the societal level.”

The title of the article is, “How sports clubs include children and adolescents with disabilities in their activities. A systematic search of peer-reviewed articles”.

Sport and Recreation Victoria are doing great work on inclusion and have produced a useful handbook, Design for Everyone Guide. 

Inclusive Tourism: Global Report

Front cover of the Inclusive Tourism Global Report showing a yellow two storey building with blue doors and shutters. A man sits in a tuk tuk outside.Inclusive tourism has two outcomes. One, individuals and their families benefit from participating in tourism activity. Two, it can help with sustainable development and the reduction of poverty in developing countries. The Global Report on Inclusive Tourism Destinations is a large document by the United Nations World Tourism Organisation. It has practical advice and success stories from across the globe. This is a good resource for anyone interested in following the Sustainable Development Goals as well as inclusive tourism in general. In developed countries the same holds true – more participation equals more customers. The report highlights the need to look at new approaches to inclusive tourism to drive long-term sustainability in the sector. The Model for inclusive tourism destinations is a formula for practical and realistic public action. These actions are applicable to different types of destinations. It is a path towards inclusion that is adaptable, modular and scalable. It facilitates the transformation of tourism models towards socially and economically inclusive models.

Writing material for websites

A computer screen sits on a desk. It shows a web page. Writing material for websitesIt’s all very well having web designers familiar with the accessibility requirements in their designs, but what about the people writing material for websites?

In many organisations staff write their own material and send it to the web controller for uploading. But is their writing and format also accessible? It is easy to post a document that was originally meant for another reader, such as a submission to a government body. But perhaps an Easy English version should be considered for the ease of access for all readers?

Web accessibility techniques: a guide

ictCentre for Excellence in Universal Design in Ireland has a guide for web accessibility techniques. It is split into three parts for: Developers; Designers; and Content providers and editors.  One good tip for inserting links in text is not to use “click here”, “more”, “full information” etc.

They advise that each link should clearly indicate its destination or function out of the context of the text surrounding it. The information focuses on practical advice and direction for anyone involved in web development, design and writing content. Topics covered include developing accessible data tables, using colour wisely, and writing well structured content. Writing material for websites isn’t difficult – it just takes a bit more thought about who the readers are. 

Universal Design: Tangible and empathetic?

A group of students are on the grass outside the university building. they have several large cardboard shapes and appear to be arranging them in some kind of format. Universal design - tangible and empatheticStudents rarely get to practice on real clients. Consequently, their understanding of inclusion and universal design is academic. One way to help architecture students understand diversity in a tangible and empathetic way is to use age as a lens for designs. 

The Department of Architecture at Buffalo challenged students through various exercises related to the extremes of age to empathise with, and ultimately design for, small children and older people. The article explains their process and is titled:  Age-Focused Design – A Pedagogical Approach Integrating Empathy and Embodiment. Several pictures and graphics help with explanations.

From the abstract

Architects seldom design for themselves. Yet in the course of studying architecture one is rarely presented with the opportunity to design for a real client. The abstract nature of this education model prioritizes formal or technical design exploration over the role of the user.

The vague ambition of universality is difficult for students to engage with in an academic context. Approaching universal design through the lens of human age emphasizes the physical, sensorial, and cognitive modes of spatial understanding of the young and old. It offers a focused perspective through which to address difference and diversity in architectural education.

We  discuss how the approach emerged from design seminars and studios taught in the Department of Architecture at the University at Buffalo. The outcomes were tested with exercises that challenged students to research, empathize with, and ultimately design for individuals at the limits of human age.

Designing inclusively with emotional intelligence

Patricia Moore sits on a park bench looking in her handbag. She has a walking cane and is wearing a black hat an blue overcoat. She looks like she is 80 years old but she is 27.Patricia Moore is well-known to those who have followed the fortunes of universal design for some time. Dressed and behaving as an 80 year old woman she experienced the discriminatory treatment older people face every day. Her article with Jörn Bühring asks designers and business leaders to use social and emotional intelligence in their designs. They claim the philosophic challenge is to ask “Why not?” rather than “Why?” 

“Designers don’t speak of limitations, instead they tend to focus on possibilities. The emergence of ’inclusivity’ in design supports the conviction that where there is a ’deficit’, we will present a solution. “Where there is ignorance, we will strive for enlightenment. Where there is a roadblock, we will create a pathway”.

The title of the paper is, Emotional and Social Intelligence as ’Magic Key’ in Innovation: A Designer’s call toward inclusivity for all. 

Learning about Standards and Universal Design

view from the back of a university lecture theatre where students are seated listening to a lecture. Learning about standards and universal design.It is assumed that students in design disciplines, such as engineering, automatically learn about standards and how they are developed. According to an article by Jenny Darzentas this is not the case. The way standards are developed and written makes them difficult to understand and apply. Too much emphasis is placed on “learning on the job”. Darzentas says that education about standards in universal design courses would be beneficial. In Japan, Korea and China this is included, but not in Europe and North America. 

Access to standards documents is not usually discussed as a barrier to accessibility and universal design. However, people not only need easy access the documents, but also the information should be easy to access. Is this an argument for standards to follow the concepts of universal design?

The title of the article is, Educating Students About Standardisation Relating to Universal Design“. How well do Australian universities address standards in courses where universal design is part of the course?

Abstract

Standardisation education is rarely taught to students in the design disciplines in academic settings, and consequently there is not much evidence about best practices. This paper examines this situation, and elaborates on some of the possible reasons for this situation. Further, it gives an example of how students may be instructed and encouraged to further their interests in standards and the standardization-making process as a means for increasing Universal Design in practice.

This article comes from the published papers from the 2016 Universal Design Conference held in York, UK, which are open access.

Designing around people

Book cover - dark blue background with white writing for the title, Designing Around People.Designing Around People is the publication of sessions held across three days held at University of Cambridge (UK). Known as CWUAAT (Cambridge Workshops on Universal Access and Assistive Technology), it is an international gathering of people interested in inclusive design across different fields. Designers, engineers, computer engineers, ergonomists, ethnographers, policymakers and user communities, meet, discuss and collaborate. People come from diverse communities to this biennial workshop; France, India, China, Norway, Slovakia, USA, Denmark and many more. A good reference for anyone researching inclusive practice.

As the range of topics is diverse, individual chapters are available for purchase if you don’t have institutional access from SpringerLink.  You can download the PDF of the Preface and the chapter list from the link. 

Built environment education in universal design

Adults seated at tables in a classroom setting looking forward to the instructor at the front of the room. Built environment education in universal design. Seems training and education in universal design for built environment professionals has some barriers. And then there are barriers to implementation. Universal Design Teaching in Architectural Education, discusses a model for universal design teaching in architecture schools and presents ideas for setting up universal design courses.

Planning – Design Training and Universal Design argues that universal design concepts should be incorporated into all departments that offer planning and design training. It includes suggestions for inclusion in higher education study programs.

Engineers, diversity and inclusion

Two men in hard hats are crouching on a large concrete floor. They look like they are discussing something. Engineering diversity and inclusion?The American Society of Civil Engineers says they have work to do on diversity and inclusion within their workforce and the people they design for. The focus of the Special Collection Announcement publication is about educating engineers. 

This special collection did not receive any submissions about disability or socio-economic status. 

You can see all abstracts to papers in this collection in the journal’s library link. There are papers on educating engineering students, encouraging women in engineering, and university workplace strategies.

A more recent paper titled, Human Factors Engineering: Designing for Diversity and Accessibility says they are failing on inclusion. You will need institutional access for a free read. 

From the abstract

The Human Factors and Ergonomics Society Diversity, Equity, and Inclusion Committee encourages human factors professionals, to improve diversity and equity within the field. At the center of this field are humans and their widely varying needs and abilities.

HFE professionals often overlook the details as they focus on an assumed majority of users. These assumptions then lead users to be rejected by products, systems, or objects. This rejection indicates a lack of accessibility, which affects millions worldwide. In this panel, experts in the areas of universal design, healthcare, and accessible design will discuss how to “do” accessibility. At the same time they demonstrate that accessibility is a required component of usability.

UD for Learning – overview at a glance

CAST UDL logoFor anyone who has not encountered the term Universal Design for Learning, this is an instructive 4 minute video. It links the concepts of an inclusive built environment with inclusive learning programs and practices. Good for teachers, trainers, lecturers and anyone interested in inclusive practice. There are three key aspects to UDL:

  • Multiple means of representation to give learners various ways of acquiring information and knowledge,
  • Multiple means of expression to provide learners alternatives for demonstrating what they know, and
  • Multiple means of engagement to tap into learners’ interests, challenge them appropriately, and motivate them to learn

A city designed only for young and old?

a Disney type street facade with imaginative designs that look appealing to childrenA city only for children and older people, and all other age groups are welcome on visitor passes? What would such a city look like?  A good question because having a visitor pass to your own city is what it feels like to groups who have not been considered in the design. The article, Diversity and belonging in the city comes from the Urban Design and Mental Health Journal. Erin Sharp Newton poses various human perspectives on the city, urban form, architecture and design. A somewhat philosophical piece, but a step away from the usual thinking.