Author: Jane Bringolf

A less lonely planet with inclusive tourism

Martin Heng is in a very busy street in India. It shows donkey carts cars and bicycles with street vendors on either side.International travel is a great experience for everyone especially when operators get on board with inclusive thinking. In his latest article, Martin Heng goes beyond the rights arguments to explain the economics of inclusive travel. With a growing market of older travellers tourism and travel businesses need to step up to take advantage. Heng also picks up the issue of terminology: “accessible” makes people think of compliance for wheelchair users. But he rightly points out that wheelchair users are a small proportion of the population that has some kind of disability or chronic health condition. That’s why we should be calling it “inclusive travel”. 

Heng goes on to list the easy, cost effective things that businesses can do. And not just thinking about the building. Easy to read fonts on menus and other information materials, TVs with captioning options, and websites that provide relevant visitor information about rooms, attractions and services. The article has several pictures showing Martin in various overseas locations. The title is What is accessible travel, and why should we be talking about it? Martin Heng works for Lonely Planet as their Accessible Travel Manager. 

Image courtesy Martin Heng from his article. 

Mobility as a Service

Part of the front cover of the discussion paper.Public policy on transportation is desperately trying to keep up with the technology. We are looking at a shift from personally owned vehicles to mobility consumed as a service. This already happening as younger generations are choosing ride-share systems rather than car ownership. But will future mobility services be inclusive of people regardless of income, ethnic background, age or disability? 

AARP Public Policy Institute in the US has looked closely at the issues in an attempt to stay ahead of the policy curve. Their discussion paper argues that the current disruption offers an unprecedented opportunity to expand mobility for everyone. “If implemented fully and thoughtfully, Universal Mobility as a Service has the potential to lead to a more equitable transportation system, where tens of millions of non-drivers are able to more fully participate in the economic, social and civic life of their communities”. The paper rightly points out that it can’t be universal without Universal Design from vehicle design through to customer interaction. There is a video with an overview on the main Future of Transportation page. 

Public transportation systems are also discussed, as well as serving rural communities and other policy issues. There is lots to digest in this comprehensive discussion paper. The title of the report is Universal Mobility as a Service: A bold vision for harnessing the opportunity of disruption.  

Universal Design Improves Access Compliance

An old red bus on the street.What can you do to improve compliance with disability access standards when they are misunderstood, seen as too hard to implement, and where buildings are in a serious state of disrepair? This was the challenge set by Australia’s overseas aid program in Sri Lanka. The aim of this project was to find a way to educate built environment professionals in Sri Lanka about complying with disability access regulations. Rather than take a text book approach to explaining the standards, the training group decided to take a universal design approach. That meant focusing on the reasons why certain designs were needed, not just the need to apply the standard.

In her paper on this project, Penny Galbraith details the particular issues Sri Lanka faces. Major heritage sites, assets in complete disrepair, obsolete infrastructure, and transport conveyance designs from previous centuries all contribute to the complexities. “Universal design was the ideal starting point, not least because of its emphasis on users, but also that it allows for acknowledging and embracing cultural factors which is very important given ethnic tension in Sri Lanka”. 

An interesting application of the principles of universal design. It shows that reducing barriers in the built environment is reliant on understanding why, not just how to comply. The title of the paper is, A Practitioner’s Universal Design Approach Making a Difference to Distressed Assets in Sri Lanka. 

The paper is from the proceedings of the UDHEIT 2018 conference held in Dublin, Ireland, an open access publication.

Housing, older people and resilience

An old weatherboard farm building sits in front of a tall dark brooding mountain.People want to stay put as they age. That means housing design is critical in supporting this desire, as well as ageing-in-place policies. A new study from New Zealand looked at issues of appropriate housing for older people, and how people and communities can develop resilience to adverse natural events. The findings relate to ageing societies across the globe and within the context of changing environmental conditions. The decision tools that researchers devised from this participatory research are useful for older people and for architects and other designers. 

The title of the article by Bev James and Kay Saville-Smith is “Designing housing decision-support tools for resilient older people“. There are several useful references at the end of this excellent study. 

ABSTRACT: Our ageing populations make it critical that older people continue to live and participate in their communities. ‘Ageing in place’, rather than in residential care, is desired by older people themselves and promoted as policy in many countries. Its success, both as policy and practice, depends on housing. House performance, resilience, functionality and adaptability are all essential to maintaining independence. Three New Zealand research programmes have worked with older people to investigate issues around housing, ‘ageing in place’ and how older people and communities can become resilient to adverse natural events. Using participatory research techniques, those programmes have generated evidence-based decision-support tools to help older people maintain independence. These tools have been co-designed and widely tested with older people and others. Designed to help older people identify priorities and information requirements, assess diverse factors determining thermal performance and dwelling resilience as well as repairs and maintenance needs, the tools help improve decisions around: repairs and maintenance assessment and solutions; dwelling and location choices and housing options. Various organizations have adopted the tools. This work demonstrates how research outputs can be used to facilitate older people’s housing choices while also giving architects and designers guides for meeting older people’s housing needs.

Image by David Mark.

Design Council Inclusive Environments CPD

header page for the Design Council CPD course showing a montage of pictures.Inclusion is everybody’s business. By definition it isn’t a fringe activity. Inclusion requires everyone to be involved. In the built environment that means people involved in commissioning places and spaces as well as the trades and certifiers. So it goes beyond access codes and leaving it to access consultants. To help, the Design Council has a free interactive online Inclusive Environments CPD training course. It is about raising awareness of population diversity and why we should be designing more fairly and sustainably. There is also a searchable resource hub that has relevant information and discussion on this subject.  

Design tool for dementia-friendly public buildings

A basic floor plan showing a meeting room, toilets, reception and lobby area. An interactive tool for dementia friendly public buildings.The online tool for Dementia Enabling Environments has a section on dementia friendly public buildings. It’s an interactive design tool. So clicking on a room in the floor plan brings up a 3D view of the room. Hovering the mouse over question marks in the room brings up more detailed information about design ideas that are good for people with dementia. Of course, these designs are usable for almost anyone else who is ambulatory, including people with other cognitive conditions.

This is an excellent resource that takes accessibility beyond the access codes which don’t cover this level of design. The Dementia Enabling Environments tool also covers homes, care settings, and gardens and nature. There are links to other resources as well.

Cognition and inclusive design

Practitioners and researchers are seeking more solutions for people with sensory and cognitive impairments, particularly dementia. But our building standards are silent on this growing issue. Time to think about cognition from an inclusive design perspective.

The value of designing an age-friendly environment is discussed in an article by Hadjri, Afacan, and Gadakari. As with all universal design features, the authors argue inclusion needs to be embedded in the early stages of design. See the abstract below for more on the content.

Front cover of the bookIt is good to see the topic nestling between chapters on passive design and energy efficiency. The chapter “Inclusive Design” unexpectedly appears in ZEMCH: Toward the Delivery of Zero Energy Mass Custom Homes, and is available from SpringerLink and ResearchGate.

You will need institutional access for a free read, otherwise purchase the chapter. You can also try ResearchGate to ask for a free read. 

From the abstract

This chapter will explain and discuss the principles, role and importance of Inclusive Design particularly in the context of an ageing society. It will review the changing and complex user needs and requirements through case studies and current work of leading organizations.

Current standards do not take account of cognitive needs and more needs to be done by policy makers. Findings of recent research on users’ needs and requirements will be reviewed and Inclusive Design will be examined to assess the use of technology in embedding accessibility during the design stage.

Remembering to be dementia-friendly

A yellow notepad with the word Remember. Dementia friendly resources. Here are some good resources for considering people with dementia in designs. The topic of dementia can also include people with acquired brain injury and other cognitive conditions at any age. They’ve been collected from this website for ready reference. Too many good publications are soon forgotten after their launch.

Dementia Friendly Assessment Tool – a community assessment tool.

Dementia Friendly Home Design – this one from Centre for Excellence in Universal Design in Ireland – very well researched.

Age and Dementia Streetscapes Toolkit – based on participatory action research.

Dementia friendly hospitals from a universal design approach – another from Centre for Excellence in Universal Design in Ireland.

On being outdoors: How people with dementia experience and deal with vulnerabilities – a participatory research method using ‘go-along-walking’.

Designing Homes with Dementia in Mind – research from Aalborg University.

Shopping with universal design

When people use the term “vision impaired” it doesn’t necessarily, or even, mean the person is blind. There are several vision conditions that reduce eyesight which cannot be corrected with glasses. Vision loss is common as we age so there is a lot to be said for shopping with universal design. A study showed that a focus on people with low vision was good for everyone.

Creating an enjoyable shopping experience for people with low vision improves the experience of people with good vision as well.

Close up of a row of grey and black tops on hangars in a shop.

The basis of the researchers’ thinking is that the two groups are not mutually exclusive. Small tags on garments with prices and sizes in small print is something we can all relate to. And most of people want to spend their time efficiently so moving things around in shops isn’t helpful for anyone.

The findings show that people without a vision impairment benefit for accommodations for people with low vision. Thinking about the two groups together is a critical first step in creating a universal retail experience.

The title of the article is How Retail Store Accommodations for the Visually Impaired Affects the Shopping Experience of the Non-Visually Impaired.

From the abstract

Vision impairment is a rising concern, and there is a stronger push towards a more inclusive retail experience. However, these accommodations are often conceived as an altruistic movement that only help people with low vision.

This study attempts to bridge the current scholarly literature on the two groups to examine how helping the former can also enhance the shopping experience of the latter. It is not possible nor effective to think of the two in isolation; in the real world, there is a single store frequented by all.

Through a survey of 80 non-vision impaired respondents, the study found that they would also benefit from modifications in-store layout, price tag, product signage, and aisle signage designed to help the visually impaired.

Shopping complex design

A long view of the Family Mall - one of those in the study. It looks like any other western style mall.In most countries new shopping complexes  must comply with current disability access standards. However, that doesn’t guarantee a comfortable, safe or convenient shopping experience for everyone. An article published in Sustainability discusses the adaptation of the classic principles of universal design to suit shopping environments.

Usability, safety and comfort were seen as the key design elements. The article includes a literature review and a study of six shopping malls. Although the study was carried out in a developing country, Iraqi Kurdistan, the model and survey results are applicable anywhere. It provides useful information for those designing buildings in this context. It is good to see a detailed review of shopping complex design, and a model for design criteria. 

The title of the article is an indicator that it contains some technical data, but most of the article is readable: “Using Structural Equation Modeling to Propose a Model for Shopping Complex Design Based on Universal Design Concept“. A very useful document for designers of all public buildings.

The picture is of the Family Mall, one of those included in the study.

See here, I want to go shopping

A close up of cakes, bread and buns in a bakery shop.Shopping is a common human activity. It gets us out of the house and mobilising. It helps connect us to our neighbourhood. But the shopping experience of people with low vision is another matter. They are limited to familiar places where they can confidently and independently purchase what they need. This means there are no spontaneous shopping choices. So is this good for retail business and the private market?

The “blind district” of Lithuania is a place created during Soviet rule. It provides fertile ground for research on this topic. It also allows comparison with other parts of the city and the differences in shopping experiences by people with vision impairment. An article published in the Journal of Public Space covers the history of the blind district, disability rights, participation in the market and urban accessibility. The second half of the article is where the research project appears. A novel approach to this topic.

The title of the article is, When Accessibility of Public Space Excludes: Shopping experience of people with vision impairments. by Ieva Eskyté, University of Leeds.

From the abstract 

The United Nations Convention on the Rights of Persons with Disabilities (2006) recognises access to consumer goods and services in the mainstream private market as essential for full participation in society. Nevertheless, people with impairments rarely enjoy the same rights and consumer experience as non-disabled individuals.

(in)Accessibility of public space is an important factor shaping how accessible the private market is for people with disability. It demonstrates how category-driven accessibility segregates people with disability. This creates social and consumer isolation, and becomes a marker that accentuates difference and separation between disabled consumers who live in accessible districts, and the rest of the population.

To illustrate the case, the paper uses empirical evidence from mystery shopping in retail outlets and qualitative interviews with people with vision impairments who live in the ‘Blind district’ in Lithuania. The district was developed by the Soviet Union (1949-1990) to boost the participation in the socialist labour market economy.

 

Travel magazine focuses on inclusion

Front cover of the magazine showing a family at the Vivid Sydney festival. The father is sitting in a wheelchair. His wife and two children surround him.A new magazine, Travel Without Limits, is specifically aimed at individuals and families living with disability. The first issue is 48 pages of information, personal stories of travel experiences from around the world, and of course travel advertisements. It also contains travel tips for people with specific disabilities from small children to older adults. The publisher is Travel with Special Needs which also runs a website with holiday information.

Editor’s Note: This online magazine is on the Issuu platform which, in my opinion, is not the most accessible. Even expanding the page size 200% did not help the small size or clarity of the font. I couldn’t see an option to download a PDF version. It will be interesting to see if the magazine improves matters for people with disability when they travel. My feedback about a successful trip has more to do with the quality and availability of the information about accessibility, as well as staff competence in welcoming guests with disability. Good to see this as an addition to the inclusive tourism sector. Perhaps we should have a magazine for older Australians as well?

Captioning helps knowledge retention

A video screen showing captioned text at the bottom. Captioning help knowledge retention.A new study found that students are happy to use captions when learning new information, because captioning helps knowledge retention. By testing two groups the researchers found a significant improvement in learning outcomes by those who had videos with captions vs. videos without captions. With more teaching and learning happening online, this is one technique that can benefit all. Captions are not just for people who are hard of hearing. 

The title of the article is, Captioning Online Course Videos: An Investigation into Knowledge Retention and Student Perception. Access the article via ResearchGate and request a copy of the paper. It is also available from ACM Digital Library. 

Captioning and transcripts

A similar study on the benefits of closed captions for learning was carried out by Oregon State University. They surveyed more than 2000 students in 15 institutions and found more than half said captions help by improving comprehension. The most common reasons for using captions were: to help them focus, retain information and overcome poor audio quality of the videos. Transcripts are often used as study guides and to find and retain information. Interestingly, in this study, 13% of respondents indicated having a disability, but only 6% were registered as such.

young female at a desk with laptop, coffee cup and notebookVarious reasons were given for the benefits of closed captioning – noise in their listening environment, unclear speech in the video, spelling of new or unfamiliar words, and being able to take notes just by stopping the video and not needing to rewind to listen again. Students with English as a second language also benefitted.

Researchers found there was a 7% increase in student results compared to the previous year’s students who did not have captioning. The article also discusses the cost of captioning and other options, such as speech recognition. The title of the article is, Closed Captioning Matters: Examining the Value of Closed Captions for All Students, and is published in the Journal of Postsecondary Education and Disability, 2016.

Editor’s note: Captioning has evolved significantly in the last two years and there are many ways to include captioning. Zoom, YouTube and other platforms now offer captioning as standard. AI captioning has improved significantly.