The digital age has transformed libraries with computers taking centre stage. Library computer kiosks are part of this transition. Consequently, computer kiosks and work-spaces need to be accessible and inclusive.
In a semester long project students were tasked with designing a library kiosk using universal design principles. The process and outcome is reported as a case study. Some components were already available, such as height adjustable desks and fully adjustable seats. The technology was assessed to ensure assistive devices could be used.
The paper covers additional considerations in the design and discusses lessons learned. In concluding, the authors say accessibility is everyone’s responsibility. It is the key role of librarians to provide leadership for inclusion in all aspects of the institution. That includes facility design, collection management, technology and instruction.
This paper is not just about designing a library kiosk, it is also about educating students and other library staff. This kind of project demonstrates a leadership role for inclusion across the institution.
Abstract: Universal design focuses on small changes that can be made to benefit everyone. Universal design principles can be applied to both physical and virtual environments and help provide universal access to technology and information. This paper provides a case study of the design of a library computer kiosk in an academic library, using principles of universal design to create a universally accessible workstation. The paper provides an overview of features included in the workstation, images of the workstation, and includes discussion of additional considerations and lessons learned from the design experience.
Kat Holmes found the origin of include was to “shut in”. Similarly, the origin of exclude was to “shut out”. Maybe “inclusion” is not the right word for describing the inclusion of everyone in products, places and things. Holmes explains in the video below, that the topic of diversity is discussed in her workplace as gender, sexual orientation, religious belief, ethnicity, and race. Disability is usually mentioned last in the list, if at all. “But it is the one category that transcends all other categories”, she says. “Abilities are constantly changing”.
Holmes’ offers an alternative way for designers to consider diversity, and is based on her book, Mismatch: How Inclusion Shapes Design. An engaging talk for all upcoming designers in any field. And not just professional designers either. We all design things every day, so we all have a role to play.
Editor’s Note: I discussed this issue in a 2009 paper. Inclusion is problematic inasmuch as it requires those who are already included to invite into the group those who are excluded. Semantics can be important. What we need is inclusiveness – that’s where inclusion has already happened and there are no exclusions. Inclusion is a futuristic concept insofar as it is something for which we are striving, for if it were achieved, no discussion would be needed.
The New Zealand Government has a new guide to support their building code, Buildings for everyone: Designing for access and usability. It’s a good practice guide which goes into fine detail. For example, for entrances it gives reasons why revolving doors are not a good idea, problems with sudden changes in light levels, issues with highly patterned flooring, and how wheelchair users might inadvertently damage doorways or tiling. The guide also links to features to the relevant sections of the Building Code. The main contents are:
Builder user activity
Surrounding area and transport
Vehicle circulation and parking
Fixtures and fittings
Means of escape
This guide explains the “why” of the specific designs. So there should be no more thinking, “near enough is good enough because a little change here and there won’t matter”. It does matter. The publication is from the New Zealand Ministry of Business, Innovation and Employment.
The principles of Design-for-All are used for the basis of an efficient and effective planning action tool in this academic paper from Italy. It brings together quality of life, multi-functional spaces, environmental sustainability, and inclusive urban planning strategies. The claim is that Design-for-All approach “represents a solution for matching people needs to urban environmental quality improvement”, and that inclusive planning strategies can support an ecosystem services network. You will need institutional access for a free read. The title is, Anthropic space and design for all. New knowledge paths for urban planning strategies. The paper originates from Italy which may account for some of the heavy language.
Abstract: Nowadays city environment shows the presence of a mixed variety of elements, as natural, semi natural and anthropic components that build up both structure and connections of the urban context. This specific structure shapes and directs space and its functions strictly connected with their sustainable potential uses and sustainable development opportunities. The lack of rules and proper planning methods produces inefficient use conditions by resident citizens, entropy, functions’ reduction of ecological networks and deep environmental impacts. The consequence comes out to be a great widespread life quality decrease in urban areas. These thoughts lead the authors to rethink the definition first and then the place concept own interpretation, as a theoretical reference approach and in a particular way of the urban place, as an anthropic action useful in a multidimensional relationship analysis. Based on these considerations, the aim of the paper is that to introduce design for all as an efficient and effective planning action tool able to get sustainable operating strategies to match both people needs and urban system quality of life protection and enhancement in a long term timeline analysis.
Did you know that the typewriter was first invented by a woman who was losing her sight? This is a good example of how an invention for a disability can be good for everyone. The flexible straw and the touchpad are other such inventions. These are just three things in Kat Holmes’ book, Mismatch: How Inclusion Shapes Design. You can read a review of the book published by MIT Press “Designing for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies”. It expands the customer base and boosts the bottom line. And this goes for any product or service, building or dwelling.
An obvious place to think about healing architecture is hospitals and health centres. The underpinning philosophy is that the physical environment can make a difference to the speed at which patients recover or adapt to acute and chronic conditions. Bindu Guthula discusses this using case studies from Germany, Denmarkand Congo. Gardens and nature, colour and lighting, sounds and aromas are discussed by as well as the built environment. The article includes a checklist from the Center for Health Design for the built environment. This comprehensive article is in the Design for All Institute of India Newsletter (page 155). This international newsletter is a large document and all text is in bold type.
The advertising industry has some the most creative minds. They have the job of finding the right message at the right time to the right people. But what about people that can’t see that message? People who a blind, have low vision, or colour blindness could be among them. According to the Centre for Inclusive Design blog, there are some 357,000 people who are blind or have low vision in Australia. And it’s not just about advertisements. Simple design flaws can be found almost every day; things like using white text on an orange or light blue background, or grey on light grey designs. The blog site has some easy tips to follow. Axess Lab also has more on colour vision deficiency.
There’s no one right way to measure workplace diversity and business performance. According to a systematic review, equality and diversity need to be “embedded in the business strategy, not treated as an ad-hoc addition”.
Consistent with all universal design thinking – it has to be thought of from the outset. Then thought about throughout the design process, whether it is a building, a service or a business policy and strategy. The research was commissioned by the Design Council. The findings make for interesting reading because they discuss the benefits as well as some of the drawbacks that need managing along the way. There are several references to original research included in the article.
Here is a quote from the Design Council report:
“Benefits of diversity and inclusion are found to include: reduced costs; improved resourcing of talented personnel; better products and services; enhanced corporate image; improved creativity and problem-solving; better decision making; innovation; greater flexibility; increased productivity; improved organisational performance and efficiency; enhanced trust in relationships, satisfaction and commitment within the workforce; and improved customer relations and service delivery.” (Rohwerder, 2017, p.2)
Diversity and inclusion needs to be managed well. If not, it can lead to conflict and loss of productivity. However, some research suggests that a difficult start can still lead to productive results in the longer term. Hence, diversity becomes the norm for an inclusive workplace.
The American Society of Civil Engineers has acknowledged that they have work to do on diversity and inclusion within their ranks and the people for whom they design solutions. While the focus of the Special Collection Announcement publication is about educating engineers, it is interesting to see that they are taking the matter seriously and introducing a new section to their Code of Ethics. At the end of the Announcement they lament that there were no articles submitted about disability or socio-economic status and that this needs to be addressed in the future so that all aspects of diversity are discussed.
You can see all abstracts to papersin this collection in the journal’s library link. There are papers on educating engineering students, encouraging women in engineering, and university workplace strategies.
Good to see some creative thinking in opening a cafe that welcomes people with dementia. The Design Council article explains how this cafe started with two women who were working in a dementia care facility. They wanted to do more for people living in the community. With financial support from the local council and a crowdfunding campaign they raised sufficient funds to get the Moments Cafe up and running. The Cafe has an office facility above and this is used as an administrative centre for the additional activities they run. The article is a case study in the Design Council Transform Ageing series.