Author: Jane Bringolf

Inclusive Meetings and Events

front cover of Accessible Events guide. purple with white writingMany event managers and venues have yet to get their head around their obligations under the Disability Discrimination Act. While many public buildings may have access through the front door and accessible toilet, this does not make for an inclusive event. Did anyone think about a handrail on the steps to the podium, a lower lectern for a seated speaker, or what to do with the guide dog?

Venue owners and managers, caterers and equipment suppliers are yet to get up to speed with what is required. Meetings and Events Australia have a comprehensive handbook on accessible events which was written in consultation with the Human Rights Commission in 2012. However, it appears only to be available to members of the Association and is not visible on their web home page. Nevertheless, a Google search will also find the Accessible Events Guide.  The Guide also has a checklist at the end. 

front cover access events vic gov.Free to access guides

 Victorian Government guide and checklist. This one uses easy access English as well, so the guide itself is accessible, and covers the role of MC and speakers. The Event Accessibility Checklist from Australian Network on Disability and the West Australian Government checklist are also good guides.

Factors that many organisers might not think about are, a drinking bowl for an assistance dog, the way the event or meeting is promoted, and ensuring there is lighting on the face of speakers for lip readers.

Editor’s Note: While trying to think of everything to make the 2014 Universal Design Conference inclusive, we found the suppliers of the staging equipment did not have a handrail for the steps and the wheelchair ramp was too steep to climb without help. The one-size fits all lectern is also a problem. Rarely is there a lectern that a seated person or person of short stature can use. 

Universal design: designing for human needs

Graphic of Maslow's hierarchy of needs showing how all people are considered at the bottom two tiers, but only some at the top tiersThe Center for Health Design has published an article based on designing for human needs. It advocates for age-friendly workplaces, person-centred healthcare, ageing in place and active living.

Central to the argument in their report is the application of universal design. “When designing for aging, there are great opportunities at hand to design for ourselves – for every age – for all. An ageing population is not all about Baby Boomers – in 2046 the oldest Millennials will be turning 65.

The Maslow hierarchy of needs (as shown in the diagram) makes an appearance with the claim that designers think about the lower tiers for the young and old and reserve the upper tiers for young and middle aged adults. But why can’t environments support social system, fun, happiness, and inspiration at the same time as being safe?

Universal design is discussed as sustainable design, the triple bottom line, ageing in place, the workplace, and healthcare.  The report ends with “…universal design has the potential to bridge the gap between basic human rights and higher human needs – for everyone.” You can download the pdf, Universal Design: Designing for Human Needs – An issue brief on the impact of ageing.

You can visit the Health Design website for more topics and information.

 

Kitchens for all time

Picture shows a long island bench with white drawer cupboards and a timber benchtop. It has a low section attached to the front of the bench with a knee hole with two child sized bar stools. The knee space could just as easily suit a wheelchair userA well designed kitchen is essential for all members of the household. Participating in food preparation is important part of everyday life in many cultures. So anyone who wants to join in with meal preparation should be able to do so.

While the Consumer Report website article was published in 2015, many of the ideas are still current. Storage, work spaces, sinks and taps, lights and power outlets, flooring, doorways and handles, appliances, cookware and utensils are all covered.

With a growing trend to update kitchens every 12-20 years, renovation time is the best time to think about the usability of the kitchen into the future. 

Kitchens for later life

3 pictures of kitchens used in the study. One shows a china cabinet, the next a step ladder and the third an ironing board More than any room in the house, the kitchen needs to be a place where tasks can be done easily and efficiently. Kitchens are also an important area for social interactions during meal preparation and clean up. As people age, more thought needs to go into kitchen design to overcome issues such as reaching, bending, grasping and holding. However, this should not mean a complete kitchen renovation if these issues are considered in the original kitchen design.

Kitchen Living in Later Life: Exploring Ergonomic Problems, Coping Strategies and Design Solutions is the result of research from different disciplines in the UK. As an academic paper there are some technical references, but the reports of the interviews with older people are quite revealing.  Reaching and bending caused the most problems, as well as grasping and lifting. Lighting was also an issue, especially for reading the small print on packaging. The article proposes solutions, some of them related to rearranging things for ease of use.

Ironing proved to be the most difficult task. An interesting study, particularly as we can all relate to both good and bad kitchen design and fitout. This is especially the case with, say, a broken wrist, or slipped disc, which can happen to anyone at any time.

A related topic is the work at the University of Cambridge Inclusive Design team and their online Inclusive Design Toolkit. 

Down syndrome and building design

a young man with Down syndrome sits at a computer workstation. He is wearing a white shirt and patterned tie. there are other workers at workstations in the background. Down Syndrome and building design.People with Down syndrome sometimes experience space in public and home environments in a different way to others. A study in Belgium of people with Down syndrome and building design revealed some interesting results.

For example, the separation of spaces is not always clear if there is no architectural delineation. Participants showed a preference for brightness, large windows, and illuminated objects and surfaces.

Privacy of space was also important, particularly quiet space for people with Down syndrome. Familiar landmarks and furniture were also important. The discussion section of the paper provides more insights that could help designers consider the intellectual perspectives of users, and not just for people with Down syndrome. The paper also makes links to universal design.

The title of the paper is, “Inclusion of Down Syndrome in Architectural Design: Towards a Methodology“. Authors are Clémintine Schelings and Catherine Elson.

You can download it in PDF (400kb) or in Word (2MB) or open access on the University of Liege website. 

From the abstract

This paper develops an in-situ methodology to help architects insure better inclusion of people with Down syndrome all along all phases of the architectural design process. This methodology first offers architects some design keys in regard of how people with Down syndrome interact with two types of spaces: their personal dwellings and some completely unknown spaces.

The methodology then unfolds towards more pro-active inclusion of the participants thanks to playful expression of their feelings and perceptions. This paper discusses how this methodology relates to inclusive and universal design principles as well as prevalent models of disability in architecture.

Editor’s note:  More recent research on neurodiversity, autism and dementia have similar findings. 

 

Is the NDIS promoting inclusion?

Graphic with four circles: one each for exclusion, separation, integration and inclusion. Is the NDIS promoting inclusion?While the political focus is on the NDIS, we are forgetting the National Disability Strategy. This strategy is for all people with disability, not just the few who will be eligible for the NDIS. Consequently, Emily Steel asks, Is the NDIS promoting inclusion?

Her main point is that the processes and outcomes of the NDIS can end up working against inclusion and perpetuating segregation. The NDIS aims to promote inclusion, but its very nature is singling out people with ‘special needs’. 

The NDIS is Australia’s response to the UN Convention on the Rights of Persons with Disabilities. But on its own, the NDIS won’t realise disability rights. The model is built on the idea that people with disability are a ‘special’ problem. The National Disability Strategy on the other hand, is about mainstreaming and inclusion. The NDIS is about the individual and the National Disability Strategy is about structural change.

Where Is the National Disability Strategy?

In her article, Emily Steel discusses how the intent of the National Disability Strategy is left forgotten in the wake of the NDIS. To achieve inclusion we need a broad universal design approach to mainstream society. We need both the NDIS and the National Disability Strategy. In addition, we need to consider disability as an aspect of diversity. If not, we are still segregating and marginalising. 

The title of her article is, Different, not ‘special’: realising disability rights through inclusion in all sectors. 

Editor’s note: The NDIS supports a relatively small number of people with disability. So what can others expect if they do not qualify for NDIS support? Will the public and private sectors believe they no longer need to take responsibility for inclusion? All the more reason to support the push for universally designed environments, services, products and programs. 

The graphic, found on Pinterest, neatly shows the concepts of exclusion, separation, integration and inclusion. 

 

A Useable Kitchen

View of a kitchen showing white drawers with D handles, an oven at waist height and a small breakfasr barA useable kitchen is a must and it is often the details of the design that make the difference. Once the overall working space has been thought through, the fittings become the focus.

Lifemark in New Zealand has partnered with Blum kitchen products and fittings that help make any kitchen more functional regardless of level of capability to open, grasp, or carry things. Drawers instead of cupboards are now standard in kitchen design, but storing items logically and tidily is another matter.

How to make your kitchen more usable covers workspaces and cabinetry, flooring, colour contrasting, taps and handles.

Other ideas

This item from a Todd Brickhouse Associates newsletter includes some good kitchen design ideas. Scrolling down the page, you can see a picture of a pull-out table that nests neatly under the kitchen bench and over the storage drawers when not in use. Colour contrast is mentioned as an important feature. Another idea is a dual height island bench which has multi functional use. The newsletter includes other items that are probably more specific to north America and also some disability specific items.

For a more academic article see Analysis of kitchen design to include UD. It takes an architect’s perspective.

For a product and futuristic take on kitchens see The future of kitchens. 

Embracing diversity is good business

front cover of the report. Black background with a neon sign in red saying open. Embracing diversity is good business.The Human Rights Commission’s report, Missing Out: The business case for customer diversity raises two questions: can organisations afford to ignore the diversity of their customer base? And, what impact will this have over time? The research shows that organisations that are inclusive and embracing diversity find it’s good for business.

According to the report, around 28% of complaints received by the Commission in 2015-16 alleged discrimination by businesses. These allegations were based on sex, age, race, disability, sexual orientation and gender identity. The report does more than cite customer complaints. It provides a way forward for organisations that want to do more than comply with the law.  

Organisations that have embraced diversity in their workforce are generally in a better position to consider diversity in their customer base. So it seems workforce diversity might be a good first step. You can download the report in PDF or Word from Human Rights Commission webpage.

“Missing out highlights the benefits of treating customer diversity and inclusion as a strategic priority. Further, it articulates a way forward for those organisations seeking to take advantage of a proactive approach beyond ensuring compliance with discrimination laws.”

Editor’s note: I notice that the Commission’s report uses the term “organisations” rather than “businesses”. No doubt the public service and not for profit sectors are not immune from complaints.

Being smart from the start. Addressing the needs of diverse learners

A roadway school sign with a red triangle and child icons. Universal Design for Learning.Universal Design for Learning (UDL) has many followers with much academic writing and conferences about the topic. Indeed, Google searches on “universal design” usually bring up more items on UDL than any other topic.

Matt Capp provides an Australian perspective in “Is your planning inclusive? The universal design for learning framework for an Australian context”. The paper published in Australian Educational Leader can be downloaded from Informit, but it will require institutional access for a free view. UDL can be applied across all learning situations and people of any age.

Capp’s key message is similar to that when designing the built environment: design at the beginning – don’t try to add it in later. It’s too messy and time consuming. 

Abstract

In June 1994 the Salamanca Statement called for inclusion to be the norm for students with disability. Goal one of the Melbourne Declaration aims to provide all students, including students with disability, access to high-quality schooling. The Declaration also seeks to reduce the effect of disadvantage, such as disability, on students. Unfortunately, this is not always the reality in Australian schools.

Long standing schooling practices are ineffective for some groups of students, and continuing to do what we have always done will perpetuate rather than eliminate the achievement gap (Edyburn, 2006). One solution to addressing the needs of diverse learners, such as students with disability, is the Universal Design for Learning (UDL) framework.

UDL as a set of principles allows teachers to develop inclusive lessons by planning to the edges of a class, rather than to a core group of learners. Supports and scaffolds are proactively built into the instructional methods and learning materials enabling all learners’ full participation in the curriculum (Hitchcock, 2001).

Retrospectively fitting lesson plans with adjustments based on flawed assumptions about the homogeneity of a core group of students consumes much time, and money, with only modest effectiveness. These retrospective adjustments are only the first step towards inclusion (Edyburn, 2006; Hitchcock, Meyer, Rose, Jackson, 2002). By being ‘smart from the start,’ UDL allows classroom teachers to develop lesson plans that are inclusive for all students.

 

Universal Design and Cultural Heritage

A photo of architectural plans. Universal design and cultural heritageDo architects design first and worry about legislation later or is it the reverse? Danish researcher Camilla Rhyl decided to find out in the context of increasing universal design in the built environment. She found that the legislative interpretation takes precedence over architectural interpretation and is perceived as limiting creativity and architectural quality. So, can universal design and cultural heritage work together?

Architects work with sensory, social and cognitive aspects of design, but there is no legislative reference to this part of their work. Rhyl’s book chapter is not open access, but the abstract is informative. 

From the abstract

One of the main obstacles to increase universal design in the built environment is understanding it as architectural concept. Based on research findings the legislative interpretation of universal design often takes precedence over the architectural interpretation. As such it is perceived as limiting to creativity and architectural quality.

However architects at the same time work consistently with sensory, social and cognitive aspects of architectural quality. However, there is no legislative universal reference to this part of their work.

The article shows how their methods, values and architectural thinking is built on a foundation of multisensory inclusion and quality, only they do not perceive this understanding as being universal design in the general and legislative manner.

There seems to be an apparent gap between their values, methods and architectural thinking and the way universal design is presented and perceived currently in Norway and Denmark.

Using an example of a cultural heritage project the article demonstrates how it is possible to interpret universal design in cultural heritage practice. And without compromising architectural quality or universal design. Rather, it expands and develops architectural understanding of the possibilities of universal design.

The title of the chapter is, So much more than building regulations: Universal design and the case of practice.

The full document may be access through the Aalborg University site. If you subscribe to ResearchGate or Academia.edu you may be able to access this chapter without needing the whole book.

Published in: Accessibility As a Key Enabling Knowledge for Enhancement of Cultural Heritage, 2016, p. 115-130. 

From Barrier-Free to Universal Design: Singapore’s experience

Siam Imm in a bright pink jacket making her presentation on barrier free to universal design Singapore's experience.
Ms Goh Siam Imm

Speaking about Singapore’s experience at the 2nd Australian Universal Design Conference, Ms GOH Siam Imm said, “Barrier-free accessibility encourages a mindset that you design a building first and then you start removing barriers to comply. That’s no good. We needed people to think accessibility first, not last.” That is when in 2013 they incorporated universal design concepts to think beyond wheelchair users to all users.

Ms Goh explained how their journey began in the 1980s with basic access provisions, but the onset of an ageing population meant a re-think for this Garden City. Twelve storey residential buildings now have lifts to all floors. But the private sector is another matter and their innovative incentive scheme has gained traction. Ms Goh ended question time saying that in her view Australia needed a central body to help disseminate the concepts of universal design and to form alliances with other countries to share knowledge and best practice.

The edited transcript of her presentation (from live captioning) explains the history and the incentive schemes for the private sector. The full transcript is also available.

Picture of the Interlace showing how eight storey apartment blocks can be stacked at angles besides and and top of each other.You can download the edited transcript in Word or in PDF.

You can download the full transcript including the question and answer session in PDF format.

The picture is of the Interlace – a universally designed development mentioned in the presentation. It won a global award.

See the other presentations at the conference.