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Gender Inclusive: Designing forms for everyone

Do any of your written or online registration forms ask for a gender specific title such as Ms or Mr? Or female, male? If so, you might want to think about being more gender inclusive. You might also want to consider whether this information is really necessary.

Sabrina Fonseca has written a very interesting article, Designing forms for gender diversity and inclusion. The focus is on designing surveys and marketing materials and whether the collection of gender information is really necessary, and if it is, how can you be inclusive?

Fonseca did some of her own research within trans and gender non-conforming (GNC) communities to come up with some good gender question recommendations. Giving people a really good reason for asking their gender is a start. If you can’t then probably you shouldn’t ask the question.

Fonseca includes an example of a complex form asking for a lot of statistical detail. This is the kind of form governments use. She says,

“Be transparent, explain what exactly you are asking about, and how it will benefit them. Reassure that your organization strives to be inclusive of everyone so they can feel welcome and protected while disclosing their information. As with any form field, if there isn’t a clear benefit to the user, you probably shouldn’t ask about it.”

A great comprehensive look at some of the issues trans and gender non-conforming people face when filling out forms and identity documents. This article was posted on the uxdesign.cc website.

Universal Design vs Specialised Design

From the Editor: One of our members raised an interesting point with me this week about Changing Places toilets and whether they meet the principles of universal design. This is one of those situations where it isn’t easy to distinguish where universal design ends and specialised design begins. The European perspective is that inclusion is a continuum – a chain of inclusive thinking. At one end of the continuum are universally designed products, services and environments that almost anyone can use. At the other end are specialised assistive technologies and devices such as prosthetic limbs and speech synthesisers. Somewhere in the middle the two intersect. Some people need both specialised and universally designed products and environments.

Universal design needs specialised design for full inclusion

A simple example is ramps and level entries go together with mobility devices – a wheelchair user depends on both for achieving entry to a building. So where does that leave us with Changing Places (CP) toilets?

Toilet signage showing Men Women Accessible and Changing Places toilets

The Changing Places website says their toilets are designed to “meet the needs of people with severe and profound disabilities”. It also says, “It is required that accredited Changing Places facilities be built in addition to and separate from required Unisex Accessible Toilets (see picture of signage). This is to ensure that the needs of both groups of toilet users are met without compromise”. This clearly puts Changing Places (CP) toilets at the assistive technology end of the continuum as as a specialised design for particular users. The toilet is therefore not universally designed because not everyone can use it due to the way it is designed. But CP toilets support universal design because in conjunction with other toilet types in the vicinity they provide equitable access for everyone to the surrounding environment. Consequently, everyone gets the benefits – everyone is included.

Changing Places toilet showing the change table, the hoist and the toilet with drop down grab bars

However, where funds are limited, it would be easy to assume the CP toilet would work for all wheelchair users. Problems would arise with the drop-down grab bars, particularly for people with MS, Parkinson’s and others with balance problems. The accreditation for these facilities should be through the Changing Places organisation without reference to the public accessible toilet standard (AS1428.1). The term “Lift and Change” toilets is being used in New South Wales to avoid the copyright issues. However, it leaves it open to misinterpretation of what the toilet is supposed to achieve and who it is for.

Australian Standard

Australian Standard for accessible public toilets (AS1428.1) does not cover Changing Places facilities as such. However, it has provision for “adult lift and change toilets”. The Centre for Excellence in Universal Design produced guidelines in 2024 to merge universal design thinking with specialised design.

Universal Design Guidelines: Changing Places

This set of guidelines comes from Ireland and aims to take the design beyond minimum standards. It covers every aspect you can think of from planning and building control to management and maintenance. The guidelines explain why some things need to be designed or placed in a certain way. The design and installation section is comprehensive. The management and maintenance section includes pre-visit information, staff training, and health and safety. The guidelines are downloadable in different formats. Another excellent resource from the Centre for Excellence in Universal Design. Changing Places (and similar) toilets give families a new freedom to participate in activities, both outdoor and indoor. These toilets facilitate greater participation and inclusion for individuals and families – a principle that universal design fully supports. Jane Bringolf, Editor

Universal Design, Affordability and Cost in Housing

Head and shoulders pic of Kay Saville-Smith. Universal design and affordability in housing. — Kay Saville-Smith

At a roundtable meeting following the 2014 Universal Design Conference in Sydney, Kay Saville-Smith shared her experience on universal design and affordability. She was happy to share her five key points about universal design in housing:

“The usual argument is that universal design is consistently unaffordable (by which they mean more costly) than poor design because of the difficulties of retrofitting the existing environment and lack of economies of scale. Actually, the reasons why universal design is seen as costly can add cost. Five points are interesting:

1. Most products are not designed but driven off existing tools, processes and organisational structures. To change these does require some investment (hump costs) but these are one off and should not be seen as an ongoing cost. Indeed, those changes can bring reduced costs in the long term through increased productivity etc.
2. The costs of poor design are externalised onto households, other sectors or hidden unmet need.
3. Comes out of an advocacy approach that pitches the needs of one group against another and treats universal design as special design etc.
4. Win-win solutions need to be built with the industry participants that are hungry for share not dominant players who have incentives to retain the status quo.
5. Universal design is different from design which is fashion based. The trick is to make universal design fashionable so no one would be seen dead without it.”

Her keynote presentation provides more information about why it is so hard to get traction with universal design in housing. The picture is of Kay Saville-Smith.

Inclusive Meetings and Events

Many event managers and venues have yet to get their head around their obligations under the Disability Discrimination Act. While many public buildings may have access through the front door and accessible toilet, this does not make for an inclusive event. Did anyone think about a handrail on the steps to the podium, a lower lectern for a seated speaker, or what to do with the guide dog?

Venue owners and managers, caterers and equipment suppliers are yet to get up to speed with what is required. Meetings and Events Australia have a comprehensive handbook on accessible events which was written in consultation with the Human Rights Commission in 2012. However, it appears only to be available to members of the Association and is not visible on their web home page. Nevertheless, a Google search will also find the Accessible Events Guide. The Guide also has a checklist at the end.

Free to access guides

Victorian Government guide and checklist. This one uses easy access English as well, so the guide itself is accessible, and covers the role of MC and speakers. The Event Accessibility Checklist from Australian Network on Disability and the West Australian Government checklist are also good guides.

Factors that many organisers might not think about are, a drinking bowl for an assistance dog, the way the event or meeting is promoted, and ensuring there is lighting on the face of speakers for lip readers.

Editor’s Note: While trying to think of everything to make the 2014 Universal Design Conference inclusive, we found the suppliers of the staging equipment did not have a handrail for the steps and the wheelchair ramp was too steep to climb without help. The one-size fits all lectern is also a problem. Rarely is there a lectern that a seated person or person of short stature can use.

Universal design: designing for human needs

The Center for Health Design has published an article based on designing for human needs. It advocates for age-friendly workplaces, person-centred healthcare, ageing in place and active living.

Central to the argument in their report is the application of universal design. “When designing for aging, there are great opportunities at hand to design for ourselves – for every age – for all. An ageing population is not all about Baby Boomers – in 2046 the oldest Millennials will be turning 65.

The Maslow hierarchy of needs (as shown in the diagram) makes an appearance with the claim that designers think about the lower tiers for the young and old and reserve the upper tiers for young and middle aged adults. But why can’t environments support social system, fun, happiness, and inspiration at the same time as being safe?

Universal design is discussed as sustainable design, the triple bottom line, ageing in place, the workplace, and healthcare. The report ends with “…universal design has the potential to bridge the gap between basic human rights and higher human needs – for everyone.” You can download the pdf, Universal Design: Designing for Human Needs – An issue brief on the impact of ageing.

You can visit the Health Design website for more topics and information.

Kitchens for all time

A well designed kitchen is essential for all members of the household. Participating in food preparation is important part of everyday life in many cultures. So anyone who wants to join in with meal preparation should be able to do so.

While the Consumer Report website article was published in 2015, many of the ideas are still current. Storage, work spaces, sinks and taps, lights and power outlets, flooring, doorways and handles, appliances, cookware and utensils are all covered.

There’s a trend to update kitchens every 12-20 years. So, renovation time is the best time to think about the usability of the kitchen into the future.

Kitchens for later life

The kitchen is a place where tasks should be done easily and efficiently. Kitchens are also an important area for social interactions during meal preparation and clean up. As people age, more thought needs to go into kitchen design to overcome issues such as reaching, bending, grasping and holding. However, this should not mean a complete kitchen renovation if these issues are considered in the original kitchen design.

Kitchen Living in Later Life: Exploring Ergonomic Problems, Coping Strategies and Design Solutions is the result of research from different disciplines in the UK. As an academic paper there are some technical references, but the reports of the interviews with older people are quite revealing. Reaching and bending caused the most problems, as well as grasping and lifting. Lighting was also an issue, especially for reading the small print on packaging. The article proposes solutions, some of them related to rearranging things for ease of use.

Ironing proved to be the most difficult task. An interesting study, particularly as we can all relate to both good and bad kitchen design and fitout. This is especially the case with, say, a broken wrist, or slipped disc, which can happen to anyone at any time.

A related topic is the work at the University of Cambridge Inclusive Design team and their online Inclusive Design Toolkit.

Down syndrome and building design

People with Down syndrome sometimes experience space in public and home environments in a different way to others. A study in Belgium of people with Down syndrome and building design revealed some interesting results.

For example, the separation of spaces is not always clear if there is no architectural delineation. Participants showed a preference for brightness, large windows, and illuminated objects and surfaces.

Privacy of space was also important, particularly quiet space for people with Down syndrome. Familiar landmarks and furniture were also important. The discussion section of the paper provides more insights that could help designers consider the intellectual perspectives of users, and not just for people with Down syndrome. The paper also makes links to universal design.

The title of the paper is, “Inclusion of Down Syndrome in Architectural Design: Towards a Methodology“. Authors are Clémintine Schelings and Catherine Elson.

You can download it in PDF (400kb) or in Word (2MB) or open access on the University of Liege website.

From the abstract

This paper develops an in-situ methodology to help architects insure better inclusion of people with Down syndrome all along all phases of the architectural design process. This methodology first offers architects some design keys in regard of how people with Down syndrome interact with two types of spaces: their personal dwellings and some completely unknown spaces.

The methodology then unfolds towards more pro-active inclusion of the participants thanks to playful expression of their feelings and perceptions. This paper discusses how this methodology relates to inclusive and universal design principles as well as prevalent models of disability in architecture.

Editor’s note: More recent research on neurodiversity, autism and dementia have similar findings.

Is the NDIS promoting inclusion?

While the political focus is on the NDIS, we are forgetting the National Disability Strategy. This strategy is for all people with disability, not just the few who will be eligible for the NDIS. Consequently, Emily Steel asks, Is the NDIS promoting inclusion?

Her main point is that the processes and outcomes of the NDIS can end up working against inclusion and perpetuating segregation. The NDIS aims to promote inclusion, but its very nature is singling out people with ‘special needs’.

The NDIS is Australia’s response to the UN Convention on the Rights of Persons with Disabilities. But on its own, the NDIS won’t realise disability rights. The model is built on the idea that people with disability are a ‘special’ problem. The National Disability Strategy on the other hand, is about mainstreaming and inclusion. The NDIS is about the individual and the National Disability Strategy is about structural change.

Where Is the National Disability Strategy?

In her article, Emily Steel discusses how the intent of the National Disability Strategy is left forgotten in the wake of the NDIS. To achieve inclusion we need a broad universal design approach to mainstream society. We need both the NDIS and the National Disability Strategy. In addition, we need to consider disability as an aspect of diversity. If not, we are still segregating and marginalising.

The title of her article is, Different, not ‘special’: realising disability rights through inclusion in all sectors.

Editor’s note: The NDIS supports a relatively small number of people with disability. So what can others expect if they do not qualify for NDIS support? Will the public and private sectors believe they no longer need to take responsibility for inclusion? All the more reason to support the push for universally designed environments, services, products and programs.

The graphic, found on Pinterest, neatly shows the concepts of exclusion, separation, integration and inclusion.

A Useable Kitchen

A useable kitchen is a must and it is often the details of the design that make the difference. Once the overall working space has been thought through, the fittings become the focus.

Lifemark in New Zealand has partnered with Blum kitchen products and fittings that help make any kitchen more functional regardless of level of capability to open, grasp, or carry things. Drawers instead of cupboards are now standard in kitchen design, but storing items logically and tidily is another matter.

How to make your kitchen more usable covers workspaces and cabinetry, flooring, colour contrasting, taps and handles.

Other ideas

This item from a Todd Brickhouse Associates newsletter includes some good kitchen design ideas. Scrolling down the page, you can see a picture of a pull-out table that nests neatly under the kitchen bench and over the storage drawers when not in use. Colour contrast is mentioned as an important feature. Another idea is a dual height island bench which has multi functional use. The newsletter includes other items that are probably more specific to north America and also some disability specific items.

For a more academic article see Analysis of kitchen design to include UD. It takes an architect’s perspective.

For a product and futuristic take on kitchens see The future of kitchens.

Embracing diversity is good business

The Human Rights Commission’s report, Missing Out: The business case for customer diversity raises two questions: can organisations afford to ignore the diversity of their customer base? And, what impact will this have over time? The research shows that organisations that are inclusive and embracing diversity find it’s good for business.

According to the report, around 28% of complaints received by the Commission in 2015-16 alleged discrimination by businesses. These allegations were based on sex, age, race, disability, sexual orientation and gender identity. The report does more than cite customer complaints. It provides a way forward for organisations that want to do more than comply with the law.

Organisations that have embraced diversity in their workforce are generally in a better position to consider diversity in their customer base. So it seems workforce diversity might be a good first step. You can download the report in PDF or Word from Human Rights Commission webpage.

“Missing out highlights the benefits of treating customer diversity and inclusion as a strategic priority. Further, it articulates a way forward for those organisations seeking to take advantage of a proactive approach beyond ensuring compliance with discrimination laws.”

Editor’s note: I notice that the Commission’s report uses the term “organisations” rather than “businesses”. No doubt the public service and not for profit sectors are not immune from complaints.

Author: Jane Bringolf

Gender Inclusive: Designing forms for everyone

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