There is a lot of confusion about hearing loops and assistive listening devices. Although public venues should have the loop switched on at the same time as the microphone (because that’s how it works), there are some places that think it should only be switched on if someone asks for it. And then, sadly, all too often, that’s when they find it doesn’t work. But just what is a hearing loop?
Hearing augmentation is not old technology. Technology has improved but the systems remain the same. Andrew Stewart explains the myths in a factsheet, Is Hearing Augmentation Old Technology? The factsheet also includes information about what consumers think about loop systems. The loop system is much preferred as it is discrete. Other systems require patrons to request a device to be worn around the neck, which is stigmatising.
There are more fact sheets on the Hearing Connections website on the three types of hearing augmentation systems:
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- Hearing Loop System
- FM System
- Infrared System
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The fact sheets also cover schools and universities, live performance spaces, aged care facilities, installation and signage guides.
Hearing loops are not just about compliance and human rights – they are good customer service.
Hearing loops are good customer service
When theatre patrons can’t make out the dialogue they stop going. There’s no point. But a hearing loop can bring them back. A hearing loop works with a special switch on a hearing aid. It sends the sound from the speaker directly to the aid. Yes, there are other types of hearing augmentation. But who wants to go to ask for a special device to hang round your neck? Older people generally shun assistive technology because of the perceived stigma. Hearing loops are far more discrete. See this video of a case study that surprised a theatre manager.
An accessible and inclusive sports club sometimes requires a few physical adjustments to buildings. More than anything it needs some forward planning and continuing commitment. 
Playing and watching sport is a major cultural activity in Australia. Joining a sports club or being part of the fan group brings a sense of belonging. Participating in sport has physical and mental health benefits. Kate Anderson and Susan Balandin write about this important topic in “Kicking a Goal for Inclusion in Sports Clubs and Stadia”. The authors take a universal design approach to solutions. 
Norway uses the term accessible to signify solutions specifically for people with disability when not required generally in the population. An interesting distinction by Olav Rand Bringa using his 20 years of experience working in the field of universal design. In his paper says succinctly, “The term accessibility for people with disabilities does not broadcast an understanding of qualities beyond the targeted user group”. Consequently other terms try to compensate for this. However, it is difficult to move away from this term because it is perpetuated in legal and other statutory documents. Bringa writes thoughtfully and incisively about the issues of getting language right in order to get inclusion right. An important contribution to the quest for inclusive societies. The title of the article is, 
Inclusive tourism has two outcomes: individuals and their families can benefit from participating in tourism activity, and it can help with sustainable development and the reduction of poverty. The
Here are two pictures showing the difference between of access compliance and universal design. The drinking fountain with dog bowl is designed for children, adults and wheelchair users. But it was placed away from the footpath on soil that bogs down in wet weather. And the concrete apron was too small to allow approach from either side. 
contractors thought they could save money on materials.
Evastina Bjork from the Nordic School of Public Health discusses the concept of 
Public parks can work their magic only if they give what people they need. People use green spaces in cities in different ways depending on their community’s historical experience and cultural standards. Access to parks is strongly linked with better health outcomes so it is important to design them in context. But the mere existence of a park does not ensure a community benefits from it. We need to be designing parks that people use.
Yet another excellent resource for the tourism and travel industry – an industry now leading the way in best practice. Importantly, the principles and learning from case studies can be applied everywhere. The business world should take note of the good advice in 
An obvious place to think about healing architecture is hospitals and health centres. The underpinning philosophy is that the physical environment can make a difference to the speed at which patients recover or adapt to acute and chronic conditions. Bindu Guthula discusses this using case studies from Germany,