Author: Jane Bringolf

Embracing diversity is good business

front cover of the report. Black background with a neon sign in red saying open. Embracing diversity is good business.The Human Rights Commission’s report, Missing Out: The business case for customer diversity raises two questions: can organisations afford to ignore the diversity of their customer base? And, what impact will this have over time? The research shows that organisations that are inclusive and embracing diversity find it’s good for business.

According to the report, around 28% of complaints received by the Commission in 2015-16 alleged discrimination by businesses. These allegations were based on sex, age, race, disability, sexual orientation and gender identity. The report does more than cite customer complaints. It provides a way forward for organisations that want to do more than comply with the law.  

Organisations that have embraced diversity in their workforce are generally in a better position to consider diversity in their customer base. So it seems workforce diversity might be a good first step. You can download the report in PDF or Word from Human Rights Commission webpage.

“Missing out highlights the benefits of treating customer diversity and inclusion as a strategic priority. Further, it articulates a way forward for those organisations seeking to take advantage of a proactive approach beyond ensuring compliance with discrimination laws.”

Editor’s note: I notice that the Commission’s report uses the term “organisations” rather than “businesses”. No doubt the public service and not for profit sectors are not immune from complaints.

Being smart from the start. Addressing the needs of diverse learners

A roadway school sign with a red triangle and child icons. Universal Design for Learning.Universal Design for Learning (UDL) has many followers with much academic writing and conferences about the topic. Indeed, Google searches on “universal design” usually bring up more items on UDL than any other topic.

Matt Capp provides an Australian perspective in “Is your planning inclusive? The universal design for learning framework for an Australian context”. The paper published in Australian Educational Leader can be downloaded from Informit, but it will require institutional access for a free view. UDL can be applied across all learning situations and people of any age.

Capp’s key message is similar to that when designing the built environment: design at the beginning – don’t try to add it in later. It’s too messy and time consuming. 

Abstract

In June 1994 the Salamanca Statement called for inclusion to be the norm for students with disability. Goal one of the Melbourne Declaration aims to provide all students, including students with disability, access to high-quality schooling. The Declaration also seeks to reduce the effect of disadvantage, such as disability, on students. Unfortunately, this is not always the reality in Australian schools.

Long standing schooling practices are ineffective for some groups of students, and continuing to do what we have always done will perpetuate rather than eliminate the achievement gap (Edyburn, 2006). One solution to addressing the needs of diverse learners, such as students with disability, is the Universal Design for Learning (UDL) framework.

UDL as a set of principles allows teachers to develop inclusive lessons by planning to the edges of a class, rather than to a core group of learners. Supports and scaffolds are proactively built into the instructional methods and learning materials enabling all learners’ full participation in the curriculum (Hitchcock, 2001).

Retrospectively fitting lesson plans with adjustments based on flawed assumptions about the homogeneity of a core group of students consumes much time, and money, with only modest effectiveness. These retrospective adjustments are only the first step towards inclusion (Edyburn, 2006; Hitchcock, Meyer, Rose, Jackson, 2002). By being ‘smart from the start,’ UDL allows classroom teachers to develop lesson plans that are inclusive for all students.

 

Universal Design and Cultural Heritage

A photo of architectural plans. Universal design and cultural heritageDo architects design first and worry about legislation later or is it the reverse? Danish researcher Camilla Rhyl decided to find out in the context of increasing universal design in the built environment. She found that the legislative interpretation takes precedence over architectural interpretation and is perceived as limiting creativity and architectural quality. So, can universal design and cultural heritage work together?

Architects work with sensory, social and cognitive aspects of design, but there is no legislative reference to this part of their work. Rhyl’s book chapter is not open access, but the abstract is informative. 

From the abstract

One of the main obstacles to increase universal design in the built environment is understanding it as architectural concept. Based on research findings the legislative interpretation of universal design often takes precedence over the architectural interpretation. As such it is perceived as limiting to creativity and architectural quality.

However architects at the same time work consistently with sensory, social and cognitive aspects of architectural quality. However, there is no legislative universal reference to this part of their work.

The article shows how their methods, values and architectural thinking is built on a foundation of multisensory inclusion and quality, only they do not perceive this understanding as being universal design in the general and legislative manner.

There seems to be an apparent gap between their values, methods and architectural thinking and the way universal design is presented and perceived currently in Norway and Denmark.

Using an example of a cultural heritage project the article demonstrates how it is possible to interpret universal design in cultural heritage practice. And without compromising architectural quality or universal design. Rather, it expands and develops architectural understanding of the possibilities of universal design.

The title of the chapter is, So much more than building regulations: Universal design and the case of practice.

The full document may be access through the Aalborg University site. If you subscribe to ResearchGate or Academia.edu you may be able to access this chapter without needing the whole book.

Published in: Accessibility As a Key Enabling Knowledge for Enhancement of Cultural Heritage, 2016, p. 115-130. 

From Barrier-Free to Universal Design: Singapore’s experience

Siam Imm in a bright pink jacket making her presentation on barrier free to universal design Singapore's experience.
Ms Goh Siam Imm

Speaking about Singapore’s experience at the 2nd Australian Universal Design Conference, Ms GOH Siam Imm said, “Barrier-free accessibility encourages a mindset that you design a building first and then you start removing barriers to comply. That’s no good. We needed people to think accessibility first, not last.” That is when in 2013 they incorporated universal design concepts to think beyond wheelchair users to all users.

Ms Goh explained how their journey began in the 1980s with basic access provisions, but the onset of an ageing population meant a re-think for this Garden City. Twelve storey residential buildings now have lifts to all floors. But the private sector is another matter and their innovative incentive scheme has gained traction. Ms Goh ended question time saying that in her view Australia needed a central body to help disseminate the concepts of universal design and to form alliances with other countries to share knowledge and best practice.

The edited transcript of her presentation (from live captioning) explains the history and the incentive schemes for the private sector. The full transcript is also available.

Picture of the Interlace showing how eight storey apartment blocks can be stacked at angles besides and and top of each other.You can download the edited transcript in Word or in PDF.

You can download the full transcript including the question and answer session in PDF format.

The picture is of the Interlace – a universally designed development mentioned in the presentation. It won a global award.

See the other presentations at the conference. 

Small bathrooms and universal design

picture of a free standing bathtub with a shower behind in teh cornerHome design magazines now feature larger bathrooms with larger fittings, such as freestanding bathtubs. The room has gone from being a purely functional space to one of relaxation and wellbeing. Consequently, the design of small bathrooms is somewhat ignored.

Designing for Small Bathrooms by Sivertsen and Berg, of Oslo and Akershus University of Applied Sciences, Norway, seeks to address this. Their research question was how to achieve the same sense of wellbeing in small bathrooms using universal design principles. It’s an open access article.

Note that the image does not indicate universal design features. A free-standing bath becomes unusable if grab bar support is needed in the future. The shower cubicle is small and not step free. 

Abstract

This paper will focus on how to design a series of bathroom products that work well for small bathrooms using the principles of universal design. In home culture research, Quitzau and Rřpke has studied bathroom transformation from hygiene to well-being.

Bathrooms are one of the rooms in apartments that do not have good solutions for small spaces. This is unfortunate since it is the bathroom that has the least amount of space in urban apartments. This leads many people to have too little bathroom space due to furniture, toilets, showers, etc.

In today’s society, the bathroom is no longer just a purpose room. It is used for relaxation and wellness. This has led to a trend where large furniture, such as freestanding bathtubs, dominate today’s market. This in turn allows the few solutions that exist for small bathrooms to remain poorly conceived.

The research question was therefore how to create solutions for small bathrooms to get the same sense of well-being as in larger bathrooms through universal design principals. The study used the principles of universal design, observations and in-depth interviews.

This study can help to create a greater understanding of how to design small bathrooms. It will be relevant in a cross disciplinary field, including for professionals in plumbing, product design and technical solutions. This will also increase the well-being of users of the bathroom.

Analysis of kitchen design to include universal design

Stylised drawing of a kitchen, somewhat 1950s style with pink and blue colours. Analysis of kitchen design to include UD features.Australian developers claim apartment living is the top choice for downsizing to a home with level entry. However, level entry into the home is only one universal design feature. When it’s time to upgrade the kitchen, this this is also the time to include universal design features. 

While apartments usually provide a level entry, the internal design of the dwelling may not support people as they age. Apartment kitchen design is an important consideration and is tackled in an article from Korea. Wheelchair circulation spaces are the key element which means the designs suit other mobility devices. 

The title of the article is, Application of Universal Design in the Design of Apartment Kitchens. The article includes several drawings of different sized kitchen layouts based on the analysis of user reach range and other capabilities. Technical specifications are included. 

The authors note specialised housing designs for people with specific limitations are still needed. A better alternative is to make mainstream housing more usable and universal for the highest number of people.

From the abstract

The purpose of this study is to suggest designs for apartment kitchens without major redesign for older people and people with disability. According to the concept of universal design, five criteria for analysis were developed based on research on the mobility of wheelchair users: clear floor space, work flow, universal reach range, area for later use, and safety. Using the criteria developed, the accessibility and usability of five kitchen subtypes were investigated through the analysis of architectural documents.

The result shows that modification of the locations of the refrigerator, sink, and range was mainly required for appropriate clear floor space, work triangle, and countertops. Alternatives to five unit types were suggested without the need to increase the current kitchen size.

A Useable Kitchen

View of a kitchen showing white drawers with D handles, an oven at waist height and a small breakfasr barA useable kitchen is a must and it is often the details of the design that make the difference. Once the overall working space has been thought through, the fittings become the focus.

Lifemark in New Zealand has partnered with Blum kitchen products that help make any kitchen more functional regardless of level of capability to open, grasp, or carry things. Drawers instead of cupboards are now standard in kitchen design, but storing items logically and tidily is another matter.

How to make your kitchen more usable covers workspaces and cabinetry, flooring, colour contrasting, taps and handles.

 

 

2016 Universal Design Conference presentations

Margaret Ward 2016 universal design presentation front pageMargaret Ward: Words that succeed, policies that fail. This presentation provided an overview of the status of the National Dialogue on Universal Housing Design, and the current lobbying activities attempting to overcome the inaction in policy implementation. You can also read the full transcript and audience questions.

abilgail-elliott-pptAbigail Elliott: STEP Up – Shape your space. The Victorian Government has been proactive in implementing universal design in sport and recreation. This presentation has good information and explanatory graphics that can be applied in other situations.

anthony-hogan-pptAnthony Hogan: Acoustic Accessibility: The issue of controlling social noise.  Understanding speech is what keeps people socially connected. The presentation at the conference included simulations of what speech sounds like to people with hearing loss thereby explaining why acoustics are an important consideration in building design.

emily-steel-pptEmily Steel: Beyond Ramps and Signs – design for neurodiversity. Community understanding about cognitive differences is improving. Emily’s presentation outlined barriers and facilitators for inclusion of a neurodiverse population, which of course, is good for everyone.

linda-m-c-pptLinda Martin-Chew and Bianca Opasinis: Designing streets for all. The City of Whittlesea has linked universal design and active living. This presentation outlines the process the City went through to come up with optimum solutions in the urban environment. A written paper is also provided.

helen-james-pptHelen James: Universal Housing Design – the New Zealand experience. Lifemark is a not-for-profit group working to influence the design of homes in New Zealand. This presentation shows their progress to date and collaborations with industry.

lindsay-perry-pptLindsay Perry: Angelman Syndrome: How can the built environment offer inclusion? Lindsay uses the Angelman Syndrome as a perspective or lens for assessing the design of the built environment and provides good case study solutions that suit the wider population as well.

Cobie Moore: Aesthetics, Design and Graphic of two overlapping circlies: one is aesthetics and the other is design process.Disability.  Cobie wants to see more thought going into the designs of some basic assistive technologies, such as pen grippers and walking frames. Designers fail to consider the notion that people with disability also appreciate attractive designs. Their designs might be functional, but ugly designs are stigmatising and therefore do not meet with the concept of inclusion. She takes us through the steps of “designing with aesthetic appreciation” and collaborative design. Cobie is a design student and says her study is informed by her disability. 

lee-wilson-exit-signsLee Wilson: Universal Design meets the Exit Sign. Emergency egress is an important factor in building design. No-one wants to get left behind. Lee presented the process of advocating for and designing exit signs that could be understood by the majority of people. Exiting a building during an emergency can be a fraught and frightening process for wheelchair users and people with mobility difficulties particularly when the only way out seems to be a stairway. People who are deaf or hard of hearing, and people who are blind or have low vision were also included in his presentation.

nick-loder-and-lisa-staffordNicholas Loder and Lisa Stafford: Moving from the margins in design education. Nick and Lisa focused on “spatial justice” in their presentation. They also gave an overview of some research on design students and their approach to universal design. They conclude that most design degrees do not embed universal design in full degree courses, that is, if they introduce the concept of inclusion at all. Usually it is taught as a disability compliance factor.

simon-darcy-universal-mobilitiesSimon Darcy: Beyond the Front Gate: Universal mobilities and the travel chain. Simon presented a keynote address focused on tourism and transportation and how the travel chain needs to be seamless. People with disability travel as much as the rest of the population and for the same reasons. The only area where people with disability travel less is to employment. Simon presented some interesting graphs comparing the rates of travel by people with disability and those without, as well as some of his own travel experiences as a wheelchair user. But just being able to go from home to the local tavern is also just as important as global travel.

di-winkler-justin-nix-summer-foundationDi Winkler & Justin Nix: An innovative housing and support project. The Summer Foundation is progressing the concept of inclusion with specialised accommodation and support for people with significant disabilities. While this project is not an example of universal design per se as the dwelling design is a specialised design, it does meet the concept of inclusion in terms of placing this accommodation type throughout a particular neighbourhood or multi-unit development. The presentation provides many photographs of two major projects. The Summer Foundation was set up in response to young people being inappropriately accommodated in aged care facilities.

front slide for Evan's presentation Evan Wilkinson: Design for Everyone Guide. The Guide is practical, free to use and caters for a range of design skills and backgrounds. The Victorian Government makes universal design principles a key part of their funding requirements. Evan gives several examples with lots of photos of sporting infrastructure. The presentation included a video which is very useful as it shows an architect, Peter Maddison, explaining the reasons for designing universally. It also includes other senior people, including the Government Architect, Jill Garner commenting on the benefits of UD. The six minute video,  Design For Everyone: A Guide To Sport And Recreation Settings is captioned. 

Professor Gerrard Goggin’s Keynote presentation: Communicating Universal Design Across Virtual and Built Environments discusses the issues around web accessibility and how virtual and built environments merge in terms of design and accessibility. And how new and old forms of communication have always left some people out. The transcript is in a Word document.

The establishment of Centre for Universal Design Australia Ltd was announced at the This 2nd Universal Design Conference in 2016. 

 

Panel session: Economics of Inclusion

Ro Coroneos head and shoulder shotThe conference concluded with a panel session discussing the economics of inclusion.

Ro Coroneos from Lendlease explained the process they used for Barangaroo South, a major development on the foreshore of Sydney Harbour. Working with Australian Network on Disability they consulted community representatives to create comfortable, convenient and attractive spaces and places in the development.

Ms Coroneos said that making the place fully accessible was often in the details, such as seats with armrests and lighting in strategic places to read signs. Lendlease has produced a handbook which is being used to help other sections of Lendlease improve their design processes. Ms Coroneos said it makes good business sense to attract and keep as many people as possible in the precinct – it’s not just about people with disability themselves, it is also about the friends and family who accompany them on outings.

sally coddingtonSally Coddington advises businesses on ways to attract and retain customers by being disability friendly. She regularly counters the argument that the number of people with disability is small, “People say that 20% of Australians identifying as having a disability is a small market. I don’t call that small”, she said. By the time you add in the rest of the family, or friends in a group, you are looking at more like 50% to 60% of the population. Strategies based on universal design stimulate business growth, enhance customer loyalty, generate goodwill and improve profit.

Kelly VincentThe Hon Kelly Vincent expressed her frustration about how others keep saying that inclusion and universal design costs too much. No-one talks about the costs of NOT designing for inclusion. There are knock-on effects to health and well-being, let alone the convenience for everyone of getting out and about. And it is not just about the built environment, inclusive customer service still has a long way to go. Kelly’s aim is to do herself out of a job – she looks forward to the day when having a disability “is not a full time job”.

Paul Nunnari head and shoulders pic.Paul Nunnari began his presentation with the great UK advertisement promoting the Paralympic Games in Rio; Yes I Can:  We are the Superhumans. The full length video clip shows people playing musical instruments, participating in track and field events, swimming, dancing, singing, and generally doing many things most people would be unable to think about, let alone attempt. As the inclusive events manager for the NSW Dept of Premier and Cabinet, Mr Nunnari explained how NSW has improved access and inclusion for everyone in major events such as New Year’s Eve and Vivid Sydney. These events bring money to NSW, and it is essential to capture as many customers, visitors, and revellers as possible. If a wheelchair user or blind person cannot get around easily, the rest of the family will stay home too and watch it on TV.

In summary, panelists provided good arguments and evidence that ignoring 20% of the population is poor business practice and poor policy development. However, the biggest drawback is that no-one seems to be listening.

Transcripts of panel discussion

Picture shows Mandy at her stenographer machine composing the live captioning at the conferenceThe transcript, with some minor edits, presents four different perspectives: property development, marketing, politics, and event management. There were many questions from delegates and these are also included. The panellists gave great examples and statistics to promote the economic argument and some take-home messages. The session was chaired by Nick Rushworth, and Mandy was the captioner (pictured).

Download the complete transcript in Word or in PDF.  

Download separately by speaker: Ro Coroneos, Sally Coddington, Kelly Vincent, Paul Nunnari, and the Q&A Session.

Universal Design for Learning (UDL)

Logo of the Ed Media and Technology conference proceedingsHere are links to four published papers on universal design for learning (UDL) from Proceedings of EdMedia: World Conference on Educational Media and Technology 2016 in Canada. The papers will be of interest to education academics and researchers.

Some articles will require institutional access. Here are the links to the abstracts: 

Getting Them Excited: Designing an online course based on the ARCS Model to encourage attention, relevance, confidence and student satisfaction in a general educational humanities class.

Abstract: A required general educational humanities class can often create a lot of first day student questions of, “Why do I Have to Take This Class?” This presentation showcases best practices in creating an engaging, relevant online course.

Based on the principles of John Keller’s (2010) ARCS method of motivational design for learning and performance, the course curriculum is designed to generate and sustain attention, establish and support relevance to the learner, build the confidence of the learner and manage outcomes for satisfaction. All of these increase learner motivation, leading to a greater mastery of the subject matter and ultimately achieving the goals of the course objectives.

Participants will leave the session with practical tools in interaction, collaboration, and assessments which can be immediately applied to their own courses. The main goal of the session is to encourage new ways and ideas for getting students excited about the humanities in an online learning environment.

Using Multimedia Solutions for Accessing the Curriculum Through a UDL Lens.

Abstract: Universal design for learning (UDL) is a conceptual framework that looks how one provides instruction for all students. At the core of UDL is the premise that the curriculum is often inaccessible. Thus, the materials and lesson that support the curriculum is not flexible, often poses barriers, and as a result prevents rather than supports optimal learning experiences. However, a stumbling block in incorporating UDL ideas what and how can they be incorporated into a teacher’s pedagogy?

This session will provide participants with ideas and actual means of using UDL strategies using easy to use multimedia programs that facilitate the ideals of multiple means of representation, expression and engagement.

Theoretical Framework Regarding the Usability of Augmented Reality in Open and Distance Learning Systems.

Abstract: Open and Distance Learning (ODL) systems require the use of new and unique technological mediums, and are strengthened this way. Augmented Reality (AR) is an innovative medium which is defined as enriching objects and locations in the physical world using artificial elements. AR, which is applied through various hardware and software components, can also be used in ODL mediums.

However there has not been much research into the usability of this medium. Within this context, benefitting from dimensions of the Universal Design Principles (UDP) and ODL, a theoretical framework would be a useful guide. In this study, the term AR is first defined and its usage areas are investigated. Then we look at studies in which AR and ODL systems are associated. And in the last section, we provide an explanation of UDP and construct the theoretical framework of the study.

Designing Universal Access for Open and Distance Learning through Human Centered Ecological Design (HCED).

Abstract: Open and Distance Learning (ODL) has become an original version of a system contributed with advanced communications technologies. At the core of the system concept, which brought together in order to achieve a common goal, the important point is the common properties and the integrity of the interactive parts to each other as well as the continuity and viability of this integrity.

Before trying to solve, Human Centered Ecological Design (HCED) requires a design approach that incorporates trying to understand the system with particular challenges. The main purpose of this research is to determine the HCED based design recommendations for a living, efficient and sustainable ODL system.

This is qualitative case study. Eleven participants agreed to complete the required three rounds of the survey. The findings helps to build an approach for interactive, efficient, rich and innovative ODL experiences through HCED in the framework universal access principles.

Building a new home – a wheelchair user’s perpective

Steve’s Story.

A two storey home. Steve's story of building a new home - a wheelchair user's perspective.This is the fourth and last in the series of stories about wheelchair users building a new home. Steve is married with two children and tells his story about building a two storey project home. Similarly to George, he had to make compromises when the builder failed to deliver on promises. However, when allowed to speak directly with tradespeople, some of the problems were easily solved.

Download the synopsis of Steve’s Story

Mike’s Story

living room udI interviewed four wheelchair users who had recently built a home as part of my PhD research project. I was interested in the process and the interaction with house-building professionals. In coming newsletters I will feature the other three interviews. Mike tells how he engaged an architect because he had little confidence in a project home builder understanding what he wanted. However, this did not result in plain sailing.

Download Mike’s story

George’s Story

modern-patioGeorge who comes from a family of builders. He relates his experiences with a project home builder and how he had to overcome resistance to incorporating basic access features.

Download a synopsis of George’s story

Tomas and Lisa’s Story.

Modern shower recess with easy access. Wheelchair user's perspective. Tomas tells his story about designing a home for two wheelchair users and their children. Unlike Mike, Tomas and Lisa had an easier time. Tomas also provides some comparisons with Europe.

Download the synopsis of Tomas’ Story

A builder’s perspective

Twostoreyframeand housesThis is Sam’s story. As part of my PhD research project I interviewed a family member who built a home for a relative who uses a wheelchair. It transpired he was also a builder. The interview shows that being a builder with a family member with a disability does not always make for a better understanding of when and where regulations apply. It also shows how misunderstood the whole area of accessibility, public domain standards and housing design can get mixed up. 

Download Sam’s story

I interviewed four wheelchair users who had recently built a home as part of my PhD research project. I was interested in the process and the interaction with house-building professionals.

Jane Bringolf, Website Editor