Author: Jane Bringolf

From diversity to inclusion at work

A mosaic of many different faces and nationalitiesThere’s no one right way to measure workplace diversity and business performance. According to a systematic review, equality and diversity need to be “embedded in the business strategy, not treated as an ad-hoc addition”.

Consistent with all universal design thinking – it has to be thought of from the outset.  Then thought about throughout the design process, whether it is a building, a service or a business policy and strategy. The research was commissioned by the Design Council. The findings make for interesting reading because they discuss the benefits as well as some of the drawbacks that need managing along the way. There are several references to original research included in the article. 

Here is a quote from the Design Council report:

“Benefits of diversity and inclusion are found to include: reduced costs; improved resourcing of talented personnel; better products and services; enhanced corporate image; improved creativity and problem-solving; better decision making; innovation; greater flexibility; increased productivity; improved organisational performance and efficiency; enhanced trust in relationships, satisfaction and commitment within the workforce; and improved customer relations and service delivery.” (Rohwerder, 2017, p.2)

Diversity and inclusion needs to be managed well. If not, it can lead to conflict and loss of productivity. However, some research suggests that a difficult start can still lead to productive results in the longer term. Hence, diversity becomes the norm for an inclusive workplace.

Relationship between housing and health

A yellow brick house with yellow steps to the front door set back under a red brick archway.By undertaking a systematic review of the literature, Janet Ige and colleagues in UK found there is a strong association between housing and health. However, it is not clear that there is a causal link and their article argues that more research needs to be done. The team found more than 7,000 studies on the topic, with 39 matching their criteria for analysis. Findings showed that housing refurbishment and modifications, provision of adequate heating, improvements to ventilation and water supply were associated with improved respiratory outcomes, quality of life and mental health. The title of the article is, The relationship between buildings and health: a systematic review, and this can be downloaded from the Journal of Public Health, or you can download the PDF directly. 

Abstract: Background – The built environment exerts one of the strongest directly measurable effects on physical and mental health, yet the evidence base underpinning the design of healthy urban planning is not fully developed.  

Method: This study provides a systematic review of quantitative studies assessing the impact of buildings on health. In total, 7127 studies were identified from a structured search of eight databases combined with manual searching for grey literature. Only quantitative studies conducted between January 2000 and November 2016 were eligible for inclusion. Studies were assessed using the quality assessment tool for quantitative studies.

Results: In total, 39 studies were included in this review. Findings showed consistently that housing refurbishment and modifications, provision of adequate heating, improvements to ventilation and water supply were associated with improved respiratory outcomes, quality of life and mental health. Prioritization of housing for vulnerable groups led to improved wellbeing. However, the quality of the underpinning evidence and lack of methodological rigour in most of the studies makes it difficult to draw causal links.

Conclusion: This review identified evidence to demonstrate the strong association between certain features of housing and wellbeing such as adequate heating and ventilation. Our findings highlight the need for strengthening of the evidence base in order for meaningful conclusions to be drawn.  

Where would you like to sit?

brightly coloured simple folding chairs in an outdoor cafe setting.Tanisha Cowell gives her perspective on seat design as an occupational therapist and interior designer. She says her five features for great seats is not rocket science and seems common sense, but as always, it’s the little details that make a difference. Of course backrests and armrests get a mention, but also where to place seating, say in a park or a cafe. Did you think about colour contrast and height of the seat, or even the thickness of a seat? Tanisha has something to say about these too. And what about a cushion for the leisurely Sunday breakfast at your favourite cafe?  

England and Scotland Guidebooks for the accessible way

A street scene. Cobbled roadway between five and six storey heritage buildings with Scottish flags flyingMany places in the U.K. offer accessible features for guests with disability. But 63 percent don’t promote the fact according to Bill Forrester in his TravAbility newsletter. VisitEngland and VisitScotland have launched a website for tourism businesses to produce accessibility guides to help overcome this problem. People with disability and older people rarely travel alone – at least no more than the general population. So it is not just one person avoiding inaccessible places – it can be a whole family or travel group.

There’s good advice in Destinations for All: A guide to creating accessible destinations. Included in the guide are several case studies, some statistics on the number of people left out if the destination if it is not inclusive, engaging with other businesses, and dispelling myths. It even challenges the notion that heritage issues make it impossible by showcasing the Roman Baths project. This guide is informed by research and can be applied as much to a day out in Sydney or Melbourne as a two week holiday in Scotland. 

Tourism operators can use the new, free website, www.accessibilityguides.org, to produce and publish their accessibility guides. These guides should also be useful for Australian tourism operators as well. 

The future of kitchens

A kitchen with white cabinetry and a bar extension showing two place settings and chairs. The future of kitchens
The future of kitchens is changing

It is often quoted that the kitchen is the heart of the home, and that probably won’t change in the future. But what people might doing in the kitchen could change significantly. A blog on a product website lists five key design features for the future of kitchens: connectivity, sustainability, ease of use for all, and the rise of professional products. 

Below is a video where researchers and designers from around the world were asked how they thought kitchens will evolve. Their ideas on the future are worth looking at. There are some neat ideas at the end of the video. You can choose English subtitles in the settings.

The techno kitchen

Much has changed with electronics entering this design space. The soft touch openers for drawers and cupboards and height adjustable work benches and sinks are just the start. And they make the “techno” kitchen easy to use for everyone regardless of height and dexterity. Indeed, a universal design approach. As these easy to use fixtures appeal to all it won’t be long before these features are standard. The video below shows some of the latest. However, motorised adjustable benches can be a trap for fingers. You can see the potential for this in the video too.

10-step guide to queer UX

smoke swirls of rainbow coloursThe concepts of universal design are expanding to encompass marginalised and disenfranchised groups in our community. In the article A 10-step guide to queer UX, there is a nice quote “There’s nothing revolutionary about technology if it is only for a limited number of people.” Making products and places more accessible for gender non-conforming and trans folk is also making them more welcoming for everyone. Roniece Ricardo writes about her observations and interaction with software as a queer gender non-conforming woman. She makes ten points:

    1. Allow users to change or write in their own gender
    2. Consider not having users specify gender
    3. Allow users the choice to hide or display identifying information from profiles
    4. Don’t assume anything about gender presentation
    5. Don’t assume your user’s pronouns
    6. Be careful with your marketing materials
    7. Don’t make assumptions about who your users date (or don’t)
    8. If you are making a niche product, receive actual feedback from the people in the niche
    9. Be mindful of regionalisation
    10. Diversify your staff.

For more detail on these ten points go to the article on the FastCompany website.    

Just add grass and a fence

before and after greening. vacant lot with overgrown vegetation and after with grass and a tree.Some major cities have neighbourhood lots that lay vacant for some time. It seems that a small investment in a fence and some grass can make quite a difference to the people that live nearby. The article, The case for building $1,500 parks, reports on a new study shows that access to “greened” vacant lots can reduce feelings of worthlessness and depression, especially in low-resource neighbourhoods. Using radomised control trials, researchers at the University of Pennsylvania observed cause and effect between access to green vacant lots and improved mental health. There were other benefits too such as decreased violence. The picture shows the before and after effect – simple and cost effective solutions. To find out more go to the article on the FastCompany website by Kelsey Campbell-Dollaghan. The original research report can be found in JAMA Network Open. Looks are everything.

Not Stupid, just Dyslexic

A boy sits at a desk, pen in hand ready to write on the paper.Going out of your way to find a solution for one group of people doesn’t always work. That’s what they found when they tried to find the best solutions for helping people with dyslexia. It turned out that the best solutions were those that made reading easier for everyone – the universal design approach. The special reading and writing solutions set them apart and made people “feel stupid”. The conclusion of this study therefore advises that it is better to work within the universal design paradigm than try to develop separate materials for people with dyslexia. The title of the paper is, “I’m not Stupid” – Attitudes Towards Adaptation Among People with Dyslexia. It is available from SpringerLink but you will need institutional access for a free read. It is also a book chapter in International Conference on Human-Computer Interaction.

Abstract: A significant portion of the population have dyslexia, which is commonly associated with reading and writing difficulties. In the context of developing materials well-suited for users with reading disorders, one solution has been to develop materials especially targeted at dyslexic users. However, how are the attitudes among users with dyslexia towards adaptation? In this paper, we report the findings from qualitative interviews with 20 adults with dyslexia. The main finding was that they were sceptical towards adapted products, among others because it made them “feel stupid” and because the adapted format affected the reading experience negatively. In this paper we argue to instead work within the universal design paradigm, trying to develop products and services usable by all people, thus reducing the need for particular user groups to utilise “special solutions”.

Universal design for a social and sustainable life

A long ladder is resting against the gutter of a two storey house. Sustainability and universal design.The word “sustainability” mostly conjures up notions of clean and green, but social sustainability – an aspect just as important – has been left out of mainstream discussions. This point is made in Universal Design as a Significant Component for Sustainable Life and Social Development.

The authors argue that both home and neighbourhood need to be considered for a socially sustainable environment. An evolving criteria for social sustainability is access to facilities and amenities that are vital for people to run errands and do all the everyday things.

Going to the shops, a medical appointment, or the cinema should be available to all no matter their age or circumstances. There are useful explanatory graphs in this in-depth paper that emphasises well-being, safety and accessibility. The authors sum up in the conclusion, “The social aspect of sustainability should be emphasized in the mainstream discussion on sustainability because it influences human behaviour and quality of life in many ways”. They also point out that it is environmentally unsustainable to build homes that need major modifications, “which causes pollution, hazardous construction equipment and material and inappropriate methods of wastage removal”. The article can also be found in Asian Journal of Environment-Behaviour Studies.

Abstract

Universally designed environment provides comfort, adaptability and flexibility that can help to reduce human life cycle impact and encourage residents’ participation in the community. With that, the purpose of this conceptual study is to explore the concept of Universal Design (UD) as a significant aspect of social sustainability, based on professional practitioners’ and scholarly views. UD implementation in built environment may cater the needs of diverse users over the changing abilities throughout lifespan. This study concludes that UD has evolved as a significant component for sustainable life and social development within the individual’s own dwelling and the community as well.

Access to Premises Standard and existing buildings

A Westpac bank branch in NSW country town. It is a large old two storey house with steps to the entrance. Is the Access to Premises Standard now in the hands of industry?Michael Small’s Churchill Fellowship report tracks and compares discrimination laws and industry practice in relation to public buildings. He questions whether the control of the Access to Premises Standard is falling more into the hands of industry as Human Rights Commission resources are becoming increasingly constrained.

Three of his recommendations are: that more training is needed for industry to help them understand the standards; more flexibility is needed for building upgrades; and better systems are needed for compliance enforcement and auditing. The title of his report is, Ensuring the best possible access for people with disability to existing buildings that are being upgraded or extended. The countries visited and compared are Canada, United States of America, Ireland and United Kingdom. 

Accessibility Toolbar