Panel session: Economics of Inclusion

Ro Coroneos head and shoulder shotThe conference concluded with a panel session discussing the economics of inclusion.

Ro Coroneos from Lendlease explained the process they used for Barangaroo South, a major development on the foreshore of Sydney Harbour. Working with Australian Network on Disability they consulted community representatives to create comfortable, convenient and attractive spaces and places in the development.

Ms Coroneos said that making the place fully accessible was often in the details, such as seats with armrests and lighting in strategic places to read signs. Lendlease has produced a handbook which is being used to help other sections of Lendlease improve their design processes. Ms Coroneos said it makes good business sense to attract and keep as many people as possible in the precinct – it’s not just about people with disability themselves, it is also about the friends and family who accompany them on outings.

sally coddingtonSally Coddington advises businesses on ways to attract and retain customers by being disability friendly. She regularly counters the argument that the number of people with disability is small, “People say that 20% of Australians identifying as having a disability is a small market. I don’t call that small”, she said. By the time you add in the rest of the family, or friends in a group, you are looking at more like 50% to 60% of the population. Strategies based on universal design stimulate business growth, enhance customer loyalty, generate goodwill and improve profit.

Kelly VincentThe Hon Kelly Vincent expressed her frustration about how others keep saying that inclusion and universal design costs too much. No-one talks about the costs of NOT designing for inclusion. There are knock-on effects to health and well-being, let alone the convenience for everyone of getting out and about. And it is not just about the built environment, inclusive customer service still has a long way to go. Kelly’s aim is to do herself out of a job – she looks forward to the day when having a disability “is not a full time job”.

Paul Nunnari head and shoulders pic.Paul Nunnari began his presentation with the great UK advertisement promoting the Paralympic Games in Rio; Yes I Can:  We are the Superhumans. The full length video clip shows people playing musical instruments, participating in track and field events, swimming, dancing, singing, and generally doing many things most people would be unable to think about, let alone attempt. As the inclusive events manager for the NSW Dept of Premier and Cabinet, Mr Nunnari explained how NSW has improved access and inclusion for everyone in major events such as New Year’s Eve and Vivid Sydney. These events bring money to NSW, and it is essential to capture as many customers, visitors, and revellers as possible. If a wheelchair user or blind person cannot get around easily, the rest of the family will stay home too and watch it on TV.

In summary, panelists provided good arguments and evidence that ignoring 20% of the population is poor business practice and poor policy development. However, the biggest drawback is that no-one seems to be listening.

Transcripts of panel discussion

Picture shows Mandy at her stenographer machine composing the live captioning at the conferenceThe transcript, with some minor edits, presents four different perspectives: property development, marketing, politics, and event management. There were many questions from delegates and these are also included. The panellists gave great examples and statistics to promote the economic argument and some take-home messages. The session was chaired by Nick Rushworth, and Mandy was the captioner (pictured).

Download the complete transcript in Word or in PDF.  

Download separately by speaker: Ro Coroneos, Sally Coddington, Kelly Vincent, Paul Nunnari, and the Q&A Session.

Is UD measurable in the planning context?

A building interior with lines on the floor. Is UD measureable?
Wayfinding was an issue.

Lindsay Perry posed this question at the ACAA/UD conference held in Melbourne October 2015.  In this presentation she provides examples that relate to the classic seven principles of universal design. The second part of her presentation contains a quick survey of friends, family and work colleagues. She asked them, “When you go out for the day, what is the main thing you rely on to be able to travel through and navigate the built environment? What irritates you?”

The responses all related to wayfinding – knowing where you are and having signs that make sense. Download the PDF of the presentation here

Universal Design – Sport and Recreation Facilities

Evan WilkinsonEvan Wilkinson outlines the process that Sport and Recreation Victoria went through to bring about a better understanding of the principles of universal design.

One of his key arguments is that if universal design principles are considered at the outset, the cost implications are low. However, if left until later in the design and construction process, the cost of ‘adding on’ access features is far more costly. Download the PDF of the PowerPoint Slideshow (5.5 MB) for more on UD and sport and recreation facilities.

Sport and Recreation Victoria have also launched their Design for Everyone Guide. The link takes you to the website that also has a very useful video on universal design shown below.

Universal Access is not Universal Design

UD Conference headerMark Relf traced the history of disability access and universal design in Australia. His presentation, Universal Access is not Universal Design, provided an excellent context to the position of universal design today. The transcript of his presentation is included in the Panel session on Day 2 of the conference:   Panel Session Day 2 PDF.

The House that Chris Built – his story

Chris Nicholls house Chris Nicholls discusses the design and construction of his family home from the perspective of a wheelchair user.  He explains why some design features, which are often referred to as disability features, are not necessarily needed by every wheelchair user or person with disability. He also explains which features were important and why. His story shows why we need to mandate basic access features so that people like Chris don’t have to fight the builder all the way. Too many times the builder thought “near enough was good enough”.

The slideshow presentation has many instructive photographs.  You can also download the transcript of his presentation: 

Chris Nicholls Transcript Word    Chris Nicholls Transcript PDF  

Universal Design in Sport and Recreation

UD-logo-200x200Sofi De Lesantis is Manager of Metropolitan Community Facilities at Sport and Recreation Victoria.  Her team works in partnership with local government to plan and invest in new and improved sport and recreation facilities that aim to meet the needs of all users across metropolitan Melbourne.  

Sofi discusses how universal design thinking and principles can be applied in the sport and recreation sector, such as procurement and planning processes to influence design outcomes and how its use can lead to more active and engaged communities.

Sofi De Lesantis presentation slideshow PDF  2MB

Abstract: As Australians, sport and recreation forms an invaluable part of our cultural fabric. At the elite level it is a source of pride and unity, and at the grassroots level it is in many cases the heart of entire communities. Continue Reading Universal Design in Sport and Recreation

Universal Design and Transport

UD-logo-200x200Liz Reedy discusses how many developed countries have incorporated requirements of universal design in their laws and regulations. This presentation will compare and contrast progress made in Australia with other developed countries and discuss how Australia can improve its transport systems to be more inclusive. The recent upgrades to several railway stations in Sydney were used to engage audience participation.

Liz Reedy presentation slideshow  PDF  2 MB

Universal Neighbourhood Design:

UD-logo-200x200Making place for multi-generations of all abilities

Assoc Prof Lisa Stafford discussed the need for building an agenda for universal neighbourhood design to cater for multi-generational use, using three studies: children, older people, document analysis of neighbourhoods. 

You can see a similar paper, Planning Neighbourhoods for All Ages and Abilities: A Multigenerational Perspective. 

Conference Abstract  

Neighbourhoods play an integral role in facilitating both individual and community wellbeing. They have been associated with engendering cohesive and healthy communities (Thompson & Magnin, 2012; Mees, 2012), sustainable mobility (William, 2005; Schenier & Kasper, 2003), and physical activity (Hume, Salmon, Ball, 2005). However, studies have also suggested that poorly planned neighbourhoods are unfriendly towards children (Horelli, 2007; UNICEF, 2012), people with disabilities (Stafford, 2013, Gleeson, 2001, Imrie, 1996) and older people (Baldwin et al, 2012; Judd, 2012, Judd et al, 2010; Vine et al. 2012). Despite this knowledge and known problems, the neighbourhood scale continues to receive inadequate consideration from a universal design perspective.

In Australia, the 2011 enactment of the Design for Access to Premises Standards (2010), underpinned by Disability Discrimination Act (1992) and supported by Design for Access and Mobility Australian Standard suite (AS1428), resulted in the requirement of universal access to public buildings. Whilst, private homes (class 1A structures) were not included in this standard, along with public spaces, there is, however, intense advocacy and well-defined guidelines and programs promoting universally designed housing. However, there is little guidance for planners, developers and designers about how to make neighbourhoods accessible for multiple ages and abilities.

This presentation argues for the need to build an agenda for universal neighbourhood design, and an understanding of the foundations that are required to create neighbourhood environments that are friendly and inclusive of the diversity of ages and abilities. The presentation supports this through the discussion of findings from three studies: 1.a participatory study of seniors in south-east Queensland (SEQ) (Baldwin et al., 2012), 2. a person-environment study of children with physical disabilities and their families’ participation in urban spaces in SEQ (Stafford, 2013), and 3. document analysis of neighbourhoods, UD and planning relating to multi-generations and abilities (Stafford, Baldwin and Beazley, 2014).

The paper was co-authored by Dr Claudia Baldwin and Dr Harriot Beazley from University of Sunshine Coast.

Universal design: Interprofessional perspectives

UD-logo-200x200Helen Larkin presents key findings from a qualitative study on the understanding of universal design and how the design for Diversity Initiative builds capacity for inter-professional education and research related to universal design practice.

Helen Larkin presentation slideshow: Universal design and inter-professional perspectives. PDF  1MB

Slips Trips and Falls: Access, Safety and Poetry in Urban Places

UD-logo-200x200John Clarke is currently Director of Parish Clarke Architects, and was formerly Principal Architect with GHD Architecture and Principal of Urban Design and City Projects with Brisbane City Council. Contact John Clarke if you are interested in this presentation on slips, trips and access.

Abstract:

Notwithstanding the recent attention to sustainability in Urban Design, there remains a vast difference between the aspirations of public authorities and designers and the built outcomes in our urban places. As a culture, and as designers and place managers, and as custodians of the public realm, we need to be more vigilant, better prepared, educated, and to better understand what is required of built environments. Issues of universal design and particularly accessibility and public safety continue to be misunderstood, and place management poorly conceived or implemented.

Despite a mature design industry and the myriad of policies, regulations, and design guidelines; our urban places and connections fall far short of the goals we deserve. This is partly due to governance and budgetary allocations, but a quick survey of any of our urban places shows that as a culture we struggle with implementing design for safety and accessibility, let alone infusing our places of with human dignity and poetic experience.

This presentation examines the experience of design through visual examples and appraises some of the reasons for their failures and likely consequences in terms of safety and accessibility. Further evaluation reveals potential opportunities that might have been derived if technical, regulatory and OHS design techniques were methodically applied, and if the principles of universal design had been considered at the design and implementation stage. This may expose some the reasons why our endeavours are less than successful. Finally this presentation muses on the path ahead for designers and public authorities and what challenges they need to confront in the nature of future design management, regulation and policies to help bring about universal design.