Abstract: In the ICT and IT domains, universal design is typically viewed as a burden and an expense, and its application is often justified only by ethics and/or legislation. Advocates for Universal Design (UD) are arguing that it is cost-effective, but so far there are few studies that document this in a detailed way. In this work, we discuss related research and studies dealing with the costs and benefits of accessible and usable ICT solutions.
In particular, we discuss the findings regarding what is a universally designed solution, what is needed to make such a solution, how much does it cost, what impact can be anticipated by the extra effort, and how it can be measured. Finally, we suggest an approach for carrying out cost-benefit analyses of developing universally designed solutions. There is a weak indication that the economical benefits of UD solutions are much higher than the initial and running costs.
I think it is problematic to talk “cost-benefit” because politically it seems it has to benefit those who are not excluded. “Cost effectiveness” is a somewhat different measure with a focus on outcomes rather than outputs. Schraner et al have developed a different model using assistive technology as a case study. Jane Bringolf, Editor.