As with all educational materials, toolkits should be designed with everyone in mind. If not, key sections of your community could be missing out on your information. After all, learners come in all shapes and sizes and different frames of reference. This is especially important if the guideline is about accessibility, inclusion and/or universal design.
So how do you universally design a toolkit or guideline?
When devising a customer engagement toolkit, the Centre for Excellence in Universal Design in Ireland also documented their process and lessons learned. While the document is focused on tourism, the method and principles are relevant to any field of practice.
At 100 pages this is a lengthy document. You might want to skip the first part and go directly to the section on Guidelines to Toolkit Authors, which is at the end. Each of the headings and subheadings form a guide to developing and designing instructional toolkits and guidelines for practice. Here are some of the key points from this section about the structure of the toolkit:
Step 1: ‘Perception’, the ability to understand information regardless of the user’s ability to see, hear or touch
Step 2: ‘Discoverability’, providing flexibility in use so that the user can find the information they want
Step 3: ‘Understanding’, how easy it is for the customer to interpret and understands how to use the content; regardless of the user’s experience, knowledge, language skills, or current concentration level
Step 4: ‘Use’, the design prevents from accidental or inadvertent actions, forms, controls and navigation are usable and the customer decides on how to use and act on the content presented
The title of the report is Lessons from Good Practices to Guide Universal Design Toolkits
Living the message is an important point in the universal design world. Anyone who writes, educates or speaks about universal design and inclusive practice should live the message. For example, a slideshow presentation about universal design with tiny font is contrary to the message.
Editor’s note: This document looks to be for an academic or professional audience and perhaps not following their own guidelines. Regardless of the intended audience, applying UD principles helps understanding and retention of information.