Is your inclusive my exclusive?

View of a kerb cut with yellow tactile markers on the kerb ramp.Tactile markers and kerb cuts are commonplace on our footpaths and in other outdoor places. But what suits a person with a mobility restriction can pose problems for someone with low vision and vice versa. This issue of access features as a minimum standard is nicely presented in, Is your inclusive my exclusive

The article is one of several conference papers in Open Space : People Space 3. It begins with a really good way of explaining the terminology each of which has inclusion as the underlying goal. Accessible design is about accommodating specific individuals and is usually applied at the end of the design process or a retrofit. But accessible design does not suit all. 

Universal design is explained as a strategy to make designs usable for any many people as possible. This is less stigmatising for all users. If an outdoor space is designed inclusively, the need for tactile markers is reduced. Architectural features provide guidance instead.

The article includes a case study of tactile paving. Observations of pedestrians and lab tests on different designs are discussed briefly. The way that tactile pavers and kerb cuts are maintained is an ongoing issue for users and should not be ignored. The article ends with a reminder that good design, inclusive design, benefits everyone. Through a process of continuous improvement we can do better than minimum standards. 

There are several good papers in this conference which was focused on research into inclusive outdoor environments.

See also a previous post, Tactile ground markers vs wheelchairs: a solution?   

 

Urban design challenge

The four steps: Explore, Focus, Develop, Deliver.Design challenges as part of conferences are great for innovative outcomes. The Design for All Europe Summer School in Portugal was no exception. Working as interdisciplinary teams, participants were challenged with addressing the city planning issues in Viana do Castelo. 

In her paper, Jenna Mikus from Queensland takes us through the four inclusive design steps for the city planning challenge. Stage 1 is to Explore, Stage 2 is to Focus, and Stage 3 is to Develop by building scenarios. Stage 4 is Delivering the conceptual design concepts to stakeholders. In this context pilgrims and tourism workers were the priority user groups in Viana.

Mikus concludes that following an inclusive design process helps frame design research. User insights help drive innovative ideas and ensures design teams ask the right questions of participants. That leads to design solutions based on feedback – the basis of people-centred design. 

There’s more to this paper which details processes and outcomes. The terminology is a bit contorted with “Design-for-All” and “Inclusive Design” but should be read as meaning the same thing – a quest for inclusive societies.

The title of the paper is, Employing the Inclusive Design Process to Design for All.  It’s a free read courtesy QUT eprints.

Abstract: The 2019 EIDD Design for All Europe Summer School in Viana do Castelo, Portugal brought together 20 international doctoral students and design professionals to explore and apply Design for All knowledge. The program culminated in a capstone design challenge, during which participants were divided into teams and asked to apply Inclusive Design (ID) principles to address Viana’s urban planning issues. This paper presents the results of one of the four teams—outlining the design process, considerations, objectives, and outcomes. During this challenge, the team followed a prescribed ID process (based on the EIDD Design for All Europe-supported Inclusive Design framework [1] created by Design and Architecture Norway (DOGA) in collaboration with the Helen Hamlyn Centre for Design (HHCD) at the Royal College of Art (RCA)), testing its applicability. By engaging directly with lead user group members and relevant stakeholders, the team identified creative, pragmatic design solutions to meet design goals and innovate across people, planet, and profit. Thus, by applying ID as a people-centered strategy, participants created a conceptual urban design likely to result in sustainable innovation and resonate across demographics.

The Caring City: Inhabit not Inhibit

View from high building in Brisbane overlooking building roofs and the Brisbane river and bridges. Jacaranda trees can be seen in the street.A caring city is one that understands the dynamic relationship between individuals and their surroundings. But are our cities caring or careless in their design? Carelessness makes cities uncomfortable, ugly and dull, with traffic movement taking priority over pedestrians. This extends to a multitude of steps and stairways making access difficult or impossible for some. 

Charlotte Bates argues that we need more caring in our cities. Her book chapter is a discussion based on three case studies that illustrate ways to configure care in the design of urban environments. The examples are of an open space, a hospital complex, and a housing estate.

In each example, people are have the opportunity to come together or to retreat into private space. Intimacy and spontaneity are encouraged so that “caring spaces enable connections to be made”. As Bates says, the notion of caring design challenges the designs based on property-led narratives.

black and white photograph of an open terrace at the top of a building. It has a row of stretcher beds facing out to the view.The title of the chapter by Bates, Imrie and Kullman available on ResearchGate is, “Configuring the Caring City: Ownership, Healing, Openness”.  Or you can directly download a PDF of the document. 

A second chapter titled Designing with Care and Caring with Design looks at designers as carers. The authors examine the intersection of design and care and how it is expressed in design practice. Understanding care from this broader perspective is another way of understanding universal design. It shows how universal deign is an attitudinal concept rather than resolving inclusion issues in the design process. 

The book is published by Wiley.

Book contents

  1. Designing with care and caring with design. Rob Imrie and Kim Kullman
  2. Age-inclusive design: a challenge for kitchen living. Sheila Peace
  3. Curating space, choreographing care: the efficacy of the everyday. Daryl Martin
  4. ‘I don’t care about places’: the whereabouts of design in mental health care. Ola Söderström
  5. The sensory city: autism, design and care. Joyce Davidson and Victoria L. Henderson
  6. Configuring the caring city: ownership, healing, openness. Charlotte Bates, Rob Imrie, and Kim Kullman
  7. ‘Looking after things’: caring for sites of trauma in post-earthquake Christchurch, New Zealand. Jacky Bowring
  8. Empathy, design and care – intention, knowledge and intuition: the example of Alvar Aalto. Juhani Pallasmaa
  9. Architecture, place and the ‘care-full’ design of everyday life. Jos Boys
  10. Ageing, Care and the Practice of Urban Curating. Sophie Handler
  11. Caring through design: En torno a la silla and the ‘joint problem-making’ of technical aids. Tomás Sánchez Criado and Israel Rodriguez-Giralt
  12. Design and the art of care: engaging the more than human and less than inhuman. Michael Schillmeier
  13. Afterword: Caring urban futures. Charlotte Bates and Kim Kullman

Inclusive environments and universal design

Rob Imrie and Rachael Luck provide a philosophical essay on inclusive environments, rehabilitating the body and universal design. In this essay they bring the discipline of occupational therapy to the discussion. The essay published in 2014 still has relevance today as changes in housing design are still slow to come. The title is, Designing inclusive environments: rehabilitating the body and the relevance of universal design. The essay is an introduction to the chapters that follow in this special issue of Disability and Rehabilitation. 

Urban life: the political and the architectural

Street scene of Oslo showing footpath dining and 2 cyclistsHow do you draw together the right to an urban life with practical policies? It’s a case of weighing up democratic values and architectural design. Urban life is more than just a place outside of home to visit. It’s also about being visible in public places – a concept much valued by people with disability. The underpinning value is social justice. Universal design is both a concept about inclusion as well as design initiatives. Finding the balance between them is the key.

A  study carried out in Oslo, Norway sought the views of urban experts. They included local government representatives, disability rights organisations and property owners. To sum up, public places can protect equality and dignity if all stakeholders share the same knowledge and understanding.  Once again, we see that inclusion requires knowledge sharing across disciplines. 

The article is titled, “Implementing universal design in a Norwegian context: Balancing core values and practical priorities“.

Excerpt from abstract:  How can urban planning processes include perspectives from people with disabilities? This paper discusses the implementation of universal design and accessibility in a local urban context. Universal design consists of both core values, such as inclusion and equal status, and specific design initiatives, such as design of pavement surfaces and benches. The aim of implementing universal designing strategies is to achieve equal access for all citizens. Based on an empirical study of an urban redesign project, I argue that equal access must imply both access to public places and to political processes.

 

Designing in a research lab

A person is being tested for balance in the WinterLab. She is protected by a harness.
Testing in the WinterLab

Sometimes it isn’t possible to do research in the field so that’s where research labs come in. In Toronto, Canada, they have a giant lab with several simulators where researchers can test their theories, products and ideas.

A view of the simulator from ground level. Two people stand nearby and they look very small in comparison.
One of the simulators at the KITE lab.

The Kite Research Institute has simulator labs for the design of hospitals, driving ability, and assessing falls, homes, stairs, and streets. Their website features each one of these with descriptions of what they are researching. For example, the WinterLab recreates typical Canadian winter conditions with ice and winds up to 30km per hour. It’s all done with safety in mind under controlled conditions. That includes tilting the simulator to create sloping ground. It is used to test clothing and footwear and improvements to mobility aids. 

HomeLab is a home within a lab where products are tested with volunteer participants. Researchers can observe the volunteer undertaking home activities from an overhead catwalk.  The focus of the research now is on intelligent home systems.

Research labs like these are essential for the development of environmental design and the design of products. Something as basic as stairway design can always be improved.  Have a look at their current research and the simulators. 

The video below provides an overview of the labs when they were owned by iDAPT. 

Editor’s comment: While attending a conference in Toronto I was fortunate to visit this lab. It’s an amazing set-up.

 

The science of universal design

An aerial view of Grand Harbour Malta showing the many bays and dense population.Can universal design be regarded as a science? As more guidelines are produced with technical specifications, there’s a danger that the spirit of the concept is getting lost. When we drill down to the skills required to design inclusively we find it goes beyond well-meaning guidelines. This is what makes designing universally a science. 

Reporting on case study of a design proposal for a floating sea terminal in the Grand Harbour in Malta, Lino Bianco explains why. The case study also includes a heritage centre, a maintenance workshop and offices. The article details technical aspects supported by drawings and design considerations.

Bianco begins with the background to universal design and how it relates to EU and the Maltese context.  As a member state of the EU, Malta is obliged to follow the legal requirements for accessibility and inclusion. 

Bianco argues that the universal design philosophy has evolved into the systematic development of design guidelines. Consequently, the guidelines have become mandatory for built infrastructure projects. This has lead to a compliance approach which is contrary to the original aims of universal design. This is why the holistic application of universal design principles is a science not a format.

His concluding comments propose that universal design should be descriptive and not prescriptive. “Adopting a performance-based approach is what UD as an applied science involves. It leads to designs with inclusive environs beyond the prescriptive requirement at law”.

The title of the article isUniversal Design: From design philosophy to applied science. 

Abstract: Universal Design (UD) philosophy is inspired by the social responsibility that no discrimination is present in the use of the built environment. During recent decades UD philosophy led to a systematic development of design guidelines for architectural and urban projects aimed at rendering the built environment accessible to all. In Malta, such guidelines are endorsed by central and local government entities and non­governmental organizations and they are covered by legislation which i s actively enforced. Moreover, the law stipulates that the planning regulator makes it mandatory that a given development permission complies with these guidelines. This ensures that no barriers can hinder the usage of a given development. The objective of this paper is to demonstrate that UD is not only a legal requisite emerging from a socially sensitive design philosophy and grounded in official design standards that ensure legal compliance, but an applied science aimed at ensuring mobility for all. Using a case study from this European Union Member State, this paper argues that setting the focus on technical specifications relating to access for all falls short of addressing the inherent interdependencies; consequently, it does not tackle UD issues. UD goes beyond the prescriptive requirement established by law and underpins a performance-based design, thereby intrinsically enhancing the quality of any given element, whether a space or a product. UD is an applied scientific discipline; it is a multifaceted, interdisciplinary branch of learning. It involves the application of current formal scientific knowledge to pragmatic scenarios in order to attain contextual specific solutions. UD is not just an applied design philosophy; it is an applied science integrating anthropometrics, medicine and design; it is universal design science.

Bianco, L. (2020). Universal design: from design philosophy to applied science. Journal of Accessibility and Design for All, 10 (1), 70-97

Designing women in and out of urban environments

A young woman attends to a small child in a child seat on the back of the bicycle. The bike has a shopping basket. Designing women in and out of urban environments.When it comes to active travel and bike riding, fewer women take up these options than men. The City of Sydney wanted to find out why this inequity exists and commissioned a study. It’s part of their overall strategy to apply a gender lens to planning. With an historical bias towards designing cities for men, it’s time to design women into urban environments.

Using participatory methods and a gender lens they found the drivers, enabling factors and barriers affecting women’s transport choices. The report resulting from the study is comprehensive. The key recommendations for supporting women to walk and cycle are: 

    • perceptions about women bike riders 
    • there’s a gender bias in transport planning
    • Safety beyond street lighting and cycle-ways
    • the need to work hand in hand with public transport
    • the need for end-of-trip facilities 

Women’s travel habits are more complex than those of men. That’s because of home and work responsibilities. It’s not just a case of getting from A to B. Women often have more than one stop such as school drop-offs, running errands and doing the shopping.

The report recognises that infrastructure needs to be friendly to all ages, abilities and backgrounds, not just women. The title of the report is, On the Go: How Women Travel Around Our City: A case study on active transport across Sydney through a gender lens.

There are other research reports on active travel on the City of Sydney website. Bike riding is one of the City’s strategies for mitigating climate change.

 

Glass stairways: Not for everyone

A curved open tread glass stairway in a New York retail store. It has little contrast with its surroundings.Architecturally, glass stairways have an aesthetic of their own, but intuitively they seem more dangerous than regular stairways. So are they, and if so, by how much? 

An observational study of two public stairways, one glass and one concrete, showed that the glass stairway had significantly more incidents. This was in spite of more caution being used on the glass stairway. Indeed, they were eight times more likely to have an incident. 

Encouraging people to take the stairs is one of the proposed strategies of healthy built environment movement. But if the design excludes users because of the design, or is less safe, this is discriminatory. And yes, there might be an elevator, but this is not equitable access. Regardless, everyone should have the opportunity to use the stairs if they wish.

The title of the study is, “The effects of glass stairways on stair users: An observational study of stairway safety”. It is open access on Academia, or you can download the 2MB PDF file.  There is an earlier stairway study on ResearchGate, “The effects of interactive stairways on user behavior and safety” by the same authors.

Abstract: The purpose of this study was to assess the safety of a winding glass stairway by observing the behavior of stair users and to identify issues that should be studied in a laboratory setting. A checklist for coding stair use behaviors was developed. Video observations were conducted in a retail store with a glass stairway (GS) and a shopping mall with a conventional stairway (CS). Key behaviors related to safety (tread gaze, diverted gaze,handrail use) and stair incidents on the two stairways (GS and CS) were identified from the recordings and compared. On the glass stairway, more users glanced down at the treads (GS: 87% vs. CS: 59%); fewer users diverted their gaze away from the stairs (GS: 54% vs. CS: 67%); and handrail use was higher (GS: 32% vs. CS:24%). Incident rates were much higher on the glass stairway (6.2%) compared to the conventional stairway(0.7%). Walking on winding treads made of glass may be more dangerous than walking on conventional materials due to reduced visibility of the tread edge or reduced friction between shoes and treads. Recent laboratory research suggests that stairway users may behave more cautiously using stairways with glass treads but the results from this study demonstrate that the benefit of increased caution can be negated in real world conditions.

Airport wayfinding: Easy for everyone

A broad view of the inside of an airport building with people coming and going. Airport wayfinding is good for everyone..Airlines are working to improve accessibility, but airports also need to step up. People with disability are making regular complaints, and older people are likely to just give up travelling by air. Not good for the travel industry or tourism. So a well researched guide is welcome in this space. Wayfinding is far more than just good signage – it starts with the whole building design. Airport wayfinding is about the customer experience and promoting independent travel. That’s regardless of age or ability.

Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities is a comprehensive guide for wayfinding professionals, signage designers, and interior designers. It is published by the US Transportation Research Board’s Airport Cooperative Research Program. It comes with a checklist that emphasises community consultation as part of their universal design approach to wayfinding. The PDF is free but you need to sign in.

Make flying less miserable

Inside the cabin of an aircraft, people are queuing in the aisle to take their seatsWhat brings repeat business to an airline? Improving snack selection, smiling staff, warm welcome messages on video screens? None of these. Anyone who has travelled by air, even those who do it regularly, will know that the aircraft itself is rarely the issue. The issue is anxiety. And you can double that for anyone with a cognitive or physical condition which makes it more difficult. So what can be done to make flying less miserable?

An interesting article in FastCompany explains how the anxiety begins before leaving home. Will I miss my flight? Is my baggage under the weight limit and will it arrive safely? Will there be room for my carry-on? And in the current situation, will I catch COVID? The anxiety continues with queues for passport control, waiting for baggage and finally getting to the destination. No wonder travel is tiring.

So the answer to improving customer satisfaction and repeat business is finding ways to reduce anxiety and smooth the the travel experience. The article makes no mention of travellers who need additional supports, but the content of the article has some good points. It is basically about designing the travel experience to be more convenient and easy to use – aligning with universal design concepts. 

A woman in a blue dress is on a travelator with suitcases.There are lessons here for any business selling an experience. The title of the FastCompany article is, Three shockingly obvious ways to make flying less miserable

Airport design can improve travelling experience

Aerial view of a large airport showing seating and shops.

Whether people fly once or twenty times a year, their stress levels are similar. And familiarity with airports does not reduce stress. Many other factors add to increase tension and negative responses. Travel excitement can easily become travel stress. Long waits in security lines, and getting lost in the terminal are just two stress factors. But airport design can improve the travelling experience. 

Airport design has a major role to play in reducing stress levels for travellers. A research study looked at how stress levels are affected by different scenarios within the airport, and what conditions help alleviate this stress. More importantly, what design features create or alleviated stress.

The study found that security screening was the most stressful. Stress reducers were found to be additional seating, art, signage and access to live greenery. Ready availability of charging points for laptops and phones and more personal space also help to reduce stress.

Improving the Air Travelers Experience Through Airport Design is a thesis that has a lot more detail on airport design including security screening, wayfinding, use of colour and visual information. Most people are able to deal with the stressors of air travel, but for those who can’t, improved design elements might make air travel possible. 

 

Copenhagen: the playful city

An aerial view of the power plant showing the landscaping of the green surface of the ski slope on top of the building.Play in urban environments has evolved from free spirits in the streets, to carefully constructed play parks with modular play equipment. The trend is moving back again into adventure play. More broadly, our cities need to be more playful for everyone. This is important for mental as well as physical health. Places that cater for all ages and preferences encourage social interaction as well.

A sunny day in Copenhagen brings out the swimmers at the outdoor baths that are edged with timber boardwalks.An article from Alice Covatta discusses the notion of a playable city. Using a case study of Copenhagen in Denmark she discusses how the concept of play is woven into the fabric of the urban environment. The most famous example, of course, is the ski slope of the green waste power plant in the industrial district. But there is also the outdoor harbour bath at Brygge Park. The key lessons from Copenhagen are a multidisciplinary approach and thinking about play as sustainable design. Reusing wasteland offers plenty of scope for creative design and for playgrounds of the 21st century. And of course, it’s a healthy city approach reaching people of all ages. 

The title of the article is, From infrastructure to playground: the playable soul of Copenhagen. The Journal of Urban Design and Mental Health has more on this topic.

 

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