Accessibility with help from Standards

The ISO Guide 71 eleven goals of accessibility.
Slide showing the 11 accessibility goals.

Who wants to refer to the instruction manual if they can avoid it?  In the same way, standards documents get overlooked unless it’s mandatory to comply. But there is one standards document that is worth looking at. It can help us progress accessibility and universal design. On day two of UD2021 Conference, Emily Steel explained how the international accessibility standard works. 

Emily Steel pointing to the 11 Goals of the Guide on the presentation slide.
Emily Steel with the 11 Goals of the Guide.

The international standard has done all the thinking for us. The document guides standards committees as they write and update standards for their specific industry or profession. It is also useful for any committee developing guides or standards for accessibility and universal design. So, we don’t have to re-invent the wheel. 

The Guide’s use of the the term “accessibility” relates closely to universal design. “The extent to which products, systems, services, environments and facilities can be used by people from a population with the widest range of characteristics and capabilities to achieve a specified goal in a specified context of use”. 

The Guide has two main parts. The first describes user needs and 11 accessibility goals. These are similar to the 8 Goals of Universal Design. The second describes human characteristics and abilities, and design considerations. 

Guide 71 was adapted by the European standards authority and is titled, CEN-CENLEC Guide 6. It is basically the same information. You can see a previous post about this document. 

There is also an Accessibility Masterlist by Gregg Vanderheiden. It’s a collaborative resource for understanding access features in digital applications. Also worth a look.

All standards should ensure they meet the goals of the UN Convention on the Rights of Persons with Disabilities. Guide 71 shows how to do this.

 

Ageism, Attitudes and Stereotypes

Two men are working on a construction site. One is holding a circular saw which has just cut through a large timber board. Are they a stereotype? Probably not. Ageism attitudes and stereotypes.
Working at any age – no need for stereotypes

Do we deploy so-called positive stereotypes of older people as a means to combat ageism and ageist attitudes? If we say older people make more loyal and reliable employees, what does that say about younger people? But are these stereotypes valid? Philip Taylor discussed these important issues about ageism, attitudes, stereotypes and work.

Professor Taylor’s keynote presentation at UD2021 was thought provoking. It challenged almost everyone in the room to re-think their concepts about ageism and work. It seems there are more complaints related to age by younger people. He asked, is there such a thing as ageism or are there other factors that discriminate?  And how does this work with concepts of equity and diversity?

Then there are the contradictions related to age: The Federal Government wanting everyone to work until age 70, yet National Seniors are proposing older people should make way for younger people and retire early. 

Blue background with white text. Title slide from Taylor's presentation about ageing, attitudes and stereotypes.Here’s a quote from one of the slides, “The very arguments for employing older workers put forward in business cases concerning commitment, loyalty and experience risk confirming broader societal perceptions that they are of the past and thus, less able to meet the demands of modern workplaces” (Roberts, 2006).

There is a greater variation in job performance between people of the same age than between people of different ages. Professor Taylor’s presentation slides have a good amount of text to get the key points of his presentation. Maybe it is time for a product recall on advocacy for older people. 

Are you ageist? Probably

Front cover of the Ageist Britain report from SunLife.This is about language. An article in The Guardian reports on a survey that found one third of British people admit they have discriminated against others because of their age. The SunLife report, Ageist Britain, highlights casual ageism and the impact it has on everyone. But it is ingrained in everyday language. It seems younger people think that life after 50 must be ‘downhill all the way’. But such attitudes infiltrate all parts of everyday life. That’s how older people are excluded from employment, harassed on public transport, and even when shopping. 

Language can demean and depress. “Old fart”, “little old lady”, “bitter old man” and “old hag” were, researchers found, the most used ageist phrases on social media.  Four thousand people in the UK were surveyed. Thousands of tweets and blogposts were also analysed for discriminatory and ageist language. And that’s without journalists using the term “the elderly” for anyone aged over 65.

Editor’s note: Terminology related to people with disability has changed over the years and is generally more inclusive. However, we are a long way behind with our language for older people. They are still viewed as a burden and a problem. Worse still is the terminology of ‘tsunami’ as if longevity is a national disaster. 

 

Festivals and markets for everyone

Events, festivals and markets need to plan for inclusion.Organisers of festivals, markets and events need to think about accessibility and inclusion in their planning. Ordering an accessible Portaloo doesn’t suddenly make the event accessible. The layout of stalls and entertainment areas also need to be considered. 

Lee Wilson makes a plea to organisers of festivals and markets for more inclusive thinking in his post on Linked In. He gives an overview of things to think about and that includes emergency procedures. Information should also be accessible, particularly to people who do not read English well, or have low vision. Auslan interpreters and audio describers make festivals and events enjoyable for people who are deaf or blind. There are several good resources on making events inclusive:

Accessible Events Checklist from the WA Government

Accessible Events Guide from Meetings and Events Australia

Event Accessibility Checklist from Australian Network on Disability (AND)

The City of Sydney’s Vivid Festivals have a high level of accessibility which is planned from the outset. 

 

UD2021: Published papers for the conference

Header image for the conference.Griffith University supported the 4th Australian Universal Design Conference held in Melbourne by publishing full papers and extended abstracts. See the links below for access.

Community-based studios for enhancing students’ awareness of universal design principles. Hing-Wah Chau.

Universal design in housing: Reporting on Australia’s obligations to the UNCRPD. Note: The presentation updated delegates on the latest information about the recent change to the National Construction Code. Margaret Ward (ANUHD) and Hugh Bartram (Victorian Government).

From niche to mainstream: local government and the specialist disability housing sector. Linda Martin-Chew and Rosie Beaumont. 

Thriving at School: How interoception is helping children and young people in learning everyday. Emma Goodall (workshop).

Universal Design and Communication Access. Georgia Burn.

Achieving visual contrast in built, transport and information environments for everyone, everywhere, everyday. Penny Galbraith. 

Mobility Scooters in the Wild: Users’ Resilience and Innovation. Theresa Harada.

Understanding the Differences between Universal Design and Inclusive Design implementation: The Case of an Indonesian Public Library. Gunawan Tanuwidjaja (Poster).

Accessible Events: A multi-dimensional Approach to Temporary Universal Design. Tina Merk.

Everyone, everywhere, everyday: A case for expanding universal design to public toilets. Katherine Webber. 

Reframing Universal Design: Creating Short Videos for Inclusion. Janice Rieger (workshop). 

*Designing with the Digital Divide to Design Technology for All. Jenna Mikus. 

Faith is wearing a white shirt. She has a mix of grey and dark hair and is smiling at the camera.

The papers were launched at the CUDA Transportation webinar in October 2020 by Dr Faith Valencia-Forrester, Griffith University. 

*Published May 2021.

Conferences and calls for papers

This page has the latest information on upcoming conferences and calls for papers. 

A large room with a power point screen at the front and people sitting at tables cabaret style

New to the list:

A CUDA Symposium: Connecting People and Places with Universal Design: Queensland leading the way. 30 May 2024, Brisbane. The aim of the symposium is to develop recommendations for raising the presence and profile of universal design and inclusion in the legacy of the Brisbane 2032 Games. Only 50 places – book early!

UD2024: International Conference on Universal Design, Oslo, Norway, 20-22 November 2024. The title is, “Universal Design: Shaping a Sustainable, Equitable and Resilient Future!”  List of topics is extensive and showcases the breadth of universal design practice. Conference proceedings will be published open access by IOS Press.

World Design Congress, London 2025. Design for Planet. 9-10 September 2025.

Australian Assistive Technology Conference 2024, 6-8 November, Gold Coast. Theme: Sun, Sea & AT: The rising tide of innovation and inclusive technology. Hosted by ARATA. Submissions close 30 April 2024.

CWUAAT: Design for Sustainable Inclusion – Cambridge Workshop on Universal Access and Assistive Technology. 2-4 April 2025, Cambridge UK. Call for long papers opens 3-8 July 2024. Call for poster papers closes 11 October 2024. Themes: diversity and inclusion, intersectionality, inclusive design in challenging contexts, inclusive design and AI. 

M-Enabling Summit 2024, 15-17 October 2024, Washington DC. Join discussions on digital accessibility. Organised by G3ict. 
 

Other conferences

ICT4AWE 2024 (10th International Conference on Information and Communication Technologies for Ageing Well and e-Health) 28-30 April, Angers, France.  Three major tracks: Ageing Well, Telemedicine and Independent Living, and Digital Health and e-Health. Speakers are allowed to present remotely, but this is an in-person event. 

Sydney Build Expo 1-2 May 2024, ICC Sydney, also has a conference program with a stream focusing on diversity, inclusion and universal design. Entry free. 

19th International Biannual Conference on Assistive Technology, Accessibility, Digital Inclusion, 8-12 July 2024, Linz Austria. Call for workshops, posters and meetings, closes 3 May 2024Note the name of the website is the old name of the organisation. 

ATSA Independent Living Expos – Sydney (22-23 May 2024); Brisbane (29-30 May 2024). ATSA Expos are free to attend and are about assistive technology, mobility solutions, employment support, accessible recreation, holiday ideas, modified vehicles and include a comprehensive seminar program. 

36th Global Conference of Alzheimer Disease International, Krakow, Poland and online, 24-26 April 2024. Several themes.

Smart Cities Week APAC: 5-10 August, Adelaide. Bringing together leading global policymakers, thought leaders, academics, researchers, philanthropists and corporations to build capability, capacity and cross-sector collaboration to deliver global positive social, environmental and economic outcomes. Smart Cities Week, Auckland 27-28 May.

Smart Cities Week APAC: 5-10 August, Adelaide. Bringing together leading global policymakers, thought leaders, academics, researchers, philanthropists and corporations to build capability, capacity and cross-sector collaboration to deliver global positive social, environmental and economic outcomes. Smart Cities Week, Auckland 27-28 May.

IEA2024 Congress (International Ergonomics Association), August 25-29, 2024 Republic of Korea. Inclusive/universal design and ageing society are included themes.

World Design Congress, London 17-19 September 2025. Hosted by the Design Council. Theme is Design for Planet.

Email udaustralia@gmail.com with a link to your event and it will be added to the list. 

6th International Conference on Universal Design, was held 7-9 September 2022. Brescia, Italy. Transforming our world through universal design for human development. The book of open access conference papers is open access

Captioning live theatre brings culture change

A graphic of the theatre masks of comedy and tragedy.If designs are not “born” accessible then it becomes a process of finding “work-arounds”. It can be seen in tacked-on ramps or clumsy platform lifts in buildings. Revolving doors mean another separate door for wheelchair and pram users. Special captioning apps or screenings in cinemas, and “special accommodations” at work and at school. It takes a change of culture to think inclusively and to understand its value. 

While practitioners in many fields agree with the concept of inclusion for all, the organisations they work for are slow to get on board. This is because it takes a culture change to think and act inclusively. This is a key point in an article about how introducing captioning helped change the organisation’s culture. 

Although the article is in the context of higher education, it provides some insights into how to drive culture change. Basically, it stems from the need to innovate. The article provides background to the project and a step by step explanation of the process to create live captioning for a live theatre performance.

Theatre performances require more than actors. Many people work behind the scenes from the scriptwriter to the curtain operator. So, many different people worked on the project. More importantly, they saw the results. At first they thought captioning would be a distraction, but in the end it became “traction”. Staff came around and saw the positive impact. The value of hands-on experience with the development and seeing the outcomes was the key to culture change.

The authors conclude that, “creating accessible environments doesn’t need to be expensive”. But it does take time, thoughtfulness and the involvement of users.

The title of the article is, From “Distraction” to “Traction”: Dancing around barriers to caption live theatre and promote culture change.

Abstract

Laws and policies worldwide increasingly demand that all users have
equivalent ability to interact with their environment, independent of disabilities. This includes educational and work environments as well as entertainment. Technologies have greatly facilitated the development of accessible resources and processes; however, a culture of accessible design is still not fully developed, and not all solutions are affordable, so there is still resistance. This paper outlines the steps of a team effort at a small private college to provide captioning for a live theatre production, Stepping Out, which resulted not only in rendering the performance accessible but also helped grow the culture of accessibility at the institution.

UD2020 Conference published papers

The Griffith University logo in black and white with the words published by ePress.COVID-19 prevented UD2020 conference from going ahead in May this year, but not before some of the speakers had finished writing their papers. As we had to postpone yet again to May 2021, it seemed too long to wait. So CUDA’s People and Transport webinar last week provided the perfect opportunity launch the papers. 

With the support of Griffith University we can now bring you eleven peer reviewed papers and extended abstracts. As you can see, they cover a wide range of topics. We look forward to hearing from the authors at the conference next year. 

Community-based studios for enhancing students’ awareness of universal design principles

Universal design in housing: Reporting on Australia’s obligations to the UNCRPD

From niche to mainstream: local government and the specialist disability housing sector

Thriving at School: How interoception is helping children and young people in learning everyday 

Universal Design and Communication Access 

Achieving visual contrast in built, transport and information environments for everyone, everywhere, everyday 

Mobility Scooters in the Wild: Users’ Resilience and Innovation 

Understanding the Differences between Universal Design and Inclusive Design implementation: The Case of an Indonesian Public Library  

Accessible Events: A multi-dimensional Approach to Temporary Universal Design

Everyone, everywhere, everyday: A case for expanding universal design to public toilets  

Reframing Universal Design: Creating Short Videos for Inclusion

Faith is wearing a white shirt. She has a mix of grey and dark hair and is smiling at the camera.The papers were launched at the webinar by Dr Faith Valencia-Forrester.

Universally Designed Conferences

People sitting either side of an aisle listening to a speaker. Often forgotten both here and in the USA is the idea that conferences should be universally designed. Most  conference organisers target a workforce audience and they assume people with disability don’t have jobs. This is chicken and egg. If you don’t see someone at a conference with a disability it’s easy to assume they aren’t around. If the conference is not inclusive, they won’t come. 

A new article on universal design and accessible conferences joins the dots between all the aspects of a conference. It needs a holistic approach because it is much more than ensuring there is an accessible toilet. The article applies the principles of universal design as a way of thinking about access and inclusion. It covers:

      • online booking
      • transport and parking
      • registration
      • seating
      • catering
      • wayfinding
      • accommodation
      • communication aids
      • access to the podium. 

The research questions for the literature review were:

    • What strategies can be used to encourage and facilitate access and inclusion for conference participants with a disability?

    • How can the principles of Universal Design be used to support the inclusion of participants with disabilities to conferences?

The title of the article is, Increasing participation: Using the principles of universal design to create accessible conferences. It is an open access article. 

Abstract:  The Americans with Disabilities Act (1990) mandates the inclusion of individuals with disabilities to a broad range of facilities and public buildings. One overlooked area is access to conferences. Conferences are held in a range of buildings, including purpose-built venues, hotels, and stadia. Often, the focus is on access for people with mobility limitations, but access for people with other disabilities, such as vision or hearing loss, or mental ill-health, can be overlooked. This is a significant oversight since around 19% of the population experience a disability (Brault, 2012): it makes sound business sense, as well as a sense of social justice, to ensure more people can access conferences. This article uses a literature review methodology to highlight key considerations to make conferences more accessible to a broad range of people with disabilities. A theoretical framework of Universal Design is proposed to support the ideas. A holistic approach is taken to inclusion, including online booking, transport, and parking, since, without these being accessible, the event becomes inaccessible. Other aspects considered include registration, seating, restrooms, catering, and communication aids. Creating accessible conferences can help promote equity and inclusion and bring people with diverse perspectives together to enrich a conference.

Editor’s Note: Of course, when the topic of the conference involves disability, event organisers are often on a steep learning curve to make sure it is accessible and inclusive. However, they don’t apply these principles to their other conferences.

Keep it Simple for Inclusion

A group of language dictionaries are laid out on a table.First there was closed captioning and then live captioning. Audio describing came along soon afterwards. Now we have the possibility of “simultaneous simplification”. Two researchers wanted to ensure people with various cognitive conditions could participate in a conference. Using audio transcribing facilities, interpreters simplified the language of the speakers in real time.  

After the conference they interviewed participants and found people with significant cognitive conditions were able to fully participate in a professional conference. Participants also retained the information a few weeks later. Of course, people who don’t speak the language of the speaker also benefit. The title of the short paper is, Simultaneous Simplification: Stretching the Boundaries of UDL.

Editor’s note: I’d like to see academics writing for the general population instead of writing in academic code for the benefit of other academics. Useful knowledge on many things would become more readily available to everyone. It’s time to have universally designed academic papers. 

Making conferences more accessible

A student lab showing a man with a cochlear implant talking to a womanAn academic paper titled Making Academia More Accessible chooses to start the topic with accessible conferences and events. A case study is used to to demonstrate how it is possible to overcome “Ableism in Academia”. An interesting and easy read for anyone staging events of any size.

Each of the features are listed including; quiet room, catering, live captioning, sign language, PowerPoint presentations, staging, microphone use, ticketing and toilets. The concluding reflections discuss the feedback they received and the ongoing impact of this work. The paper also discusses how academia has to consider the diversity of its workforce as well as its student body and others. The case study comes from University College London and University of Kent. There is a link to a one page summary of the strategies at the end of the article.

While there were extra costs involved, especially live captioning and signing, there was no extra budget assigned – it was achieved by volunteer effort and sponsorship. The argument for the economic value of inclusion is therefore lost and will continue to be lost until it is realised the extra cost is actually an investment. It is not ‘lost’ money.

Conference attendance from a user perspective

picture of a large audience watching a presentation.When academics organise a conference on health and wellbeing, the people being discussed are likely to be in the audience and on the speaking program. But how many academic conference organisers think about this? Not many it seems.

Sarah Gordon has written a very readable article about her experience as a conference speaker, attendee and user of the health system. Conferences with disability related content are generally considerate of the “nothing about us without us” approach. But when it comes to conferences on mental health, these delegates are given little if any consideration.

While the focus is on mental health in this paper, the comments can be applied more generally. The UN Convention on the Rights of Persons with Disability is referenced throughout and this makes it a long read. Conferences are part of the right to life-long learning and education, and the right to give and receive information. The application of universal design principles are discussed as a way to create greater inclusion for conferences. The paper is titled, What makes a ‘good’ conference from a service user perspective? by Sarah Gordon and Kris Gledhill, in the International Journal of Mental Health and Capacity Law (2017).

 

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