Category: Policy and Policy Development

Easy Read COVID-19

A poster with three graphics. One of a rugby goal post, one of a calendar with the start date marked, and one showing a television set.Access Easy English has fact sheets and posters on staying COVID-safe. As each state changes their rules a new fact sheet is produced. That makes a lot of fact sheets and posters. They cover sport, schools, travelling interstate, quarantine, childcare and more. 

Each state has its own set of fact sheets that you can download in both Word and PDF. Here are some examples:

Come to South Australia explains who can and who cannot go to South Australia.

We can go out. ACT explains when it started and the number of people you are allowed to meet up with.

The website also has information on Easy Read and Easy English on the home page. With more than 40% of the Australian population with low literacy skills, easy to understand information is vital for everyone. Even people with good literacy skills! 

 

Urban life: the political and the architectural

Street scene of Oslo showing footpath dining and 2 cyclistsHow do you draw together the right to an urban life with practical policies? It’s a case of weighing up democratic values and architectural design. Urban life is more than just a place outside of home to visit. It’s also about being visible in public places – a concept much valued by people with disability. The underpinning value is social justice. Universal design is both a concept about inclusion as well as design initiatives. Finding the balance between them is the key.

A  study carried out in Oslo, Norway sought the views of urban experts. They included local government representatives, disability rights organisations and property owners. To sum up, public places can protect equality and dignity if all stakeholders share the same knowledge and understanding.  Once again, we see that inclusion requires knowledge sharing across disciplines. 

The article is titled, “Implementing universal design in a Norwegian context: Balancing core values and practical priorities“.

Excerpt from abstract:  How can urban planning processes include perspectives from people with disabilities? This paper discusses the implementation of universal design and accessibility in a local urban context. Universal design consists of both core values, such as inclusion and equal status, and specific design initiatives, such as design of pavement surfaces and benches. The aim of implementing universal designing strategies is to achieve equal access for all citizens. Based on an empirical study of an urban redesign project, I argue that equal access must imply both access to public places and to political processes.

 

Disaster management and older people

Four men with orange lifejackets are standing in a yellow State Emergency Service boat on a swollen river. In physical catastrophic events such as flood, fire and earthquakes, older people rarely fare well, and it’s not just their physical needs. Fears and anxieties can make older people resistant to rescue.

HelpAge International’s findings on older people and disasters are reported in Disaster Resilience in an Ageing World. Anyone involved in disaster relief or emergency service should check their policies and systems for the inclusion of older people. A related article can be found in the International Journal of Emergency Management – Recognising and promoting the unique capacities of the elderly.

Even in developed countries older people are more likely to die in a disaster than younger people. In the tsunami of 2011 in Japan, 56 per cent of those who died were 65 and over. This is despite this group comprising 23 per cent of the population.

Broadcasting is an important part of disaster management. Broadcasting tactics need to be inclusive of everyone. A handy reference is the Guideline on Inclusive Disaster Risk Reduction: Early Warning and Accessible Broadcasting. It was prepared with the Asia Pacific region in mind. However, the principles of inclusion and how to implement them in a disaster situation are relevant to any region or country.

The Guideline provides very specific information on the requirements in a given emergency situation. The PDF document can be downloaded from the GAATES website. There is a companion document, Guideline on Inclusive Disaster Risk Reduction. With an increase in severe weather events across the world, it is important to ensure people Front cover of the guidelinewith any kind of disability are afforded the same survival chances as anyone else no matter where they live.

Inclusion should be a choice

A group of young women stand in a circle with their forefingers and middle fingers spread out and joined up to make a star shape.One of the findings from a study of an inclusive youth summit was that inclusion should be a choice. A group of young people with and without disability were brought together to explore art and social justice. Group behaviours were observed and documented in an honours thesis. There are some good take-away messages from this event. The thesis is by Megan Price, who is a youth coordinator. She describes the context, the participants and behaviours and the story of the event. The implications from her observations were:
    • Neurotypical young people needed one to one leadership to understand and practice inclusion
    • The ableist model in the outside world perpetuates excluding behaviour
    • Inclusion needs to be a choice, not forced – you have to want to be included.
    • Building trust and confidence to see how identities overlapped
    • Being open and honest with group members and treating them as people
Megan Price comments in the concluding remarks: “I feel that a properly done inclusive program should be rooted in something that isn’t disability focused. It can be video games, it can be social justice, it can be education or art, it can be literally anything else. But when we make the target group the group’s focus, we’re already offsetting power and inputting a dynamic. Inclusive groups can’t get rid of power imbalances that their larger society has created but they can acknowledge them and work to counteract their effects within the group. “ There is much to gain from reading this thesis as it brings the topic to a grass roots level and out of an academic focus.  The title of the thesis is, “What Makes Inclusion Work: An Autoethnography on Coordinating an Inclusive Youth Advocacy Program”.  Abstract:  In this autoethnographic thesis, I analyze my observations as the co-coordinator of an inclusive youth advocacy program (YAP) to detail what made inclusion successful, and what was ineffective. I had the unique position of facilitating conversations and workshops around social justice issues and how to advocate using self-expression and art. In this thesis, I will reflect on the Inclusive Education Conference (IEC) in Spring of 2019, and the Summer Summit in the summer of 2019, both in Portland, Oregon. At the IEC some of the observations noted as harmful to inclusion included: people wanting to silence the youth, inclusion being coerced, neurotypical youth segregating due to lack of support, youth creating a hierarchy based on disabilities, and inability to support youth due to lack of knowledge. The biggest takeaway was the importance of intersectionality. The observations around detrimental practices led to changes for the summer summit. Changes included: having more understanding of workshop, interview the youth to determine their motivation for being involved and their goals, schedule breaks to encourage socialization outside the workshops which led to more inclusive workshops, and being transparent with the youth so they felt comfortable to express themselves and make mistakes. Ultimately, the most damaging elements to the inclusive youth program were 1) When neurotypical youth are neglected due to the focus on inclusion. 2) when the outside world is still modeling ableist behavior. 3) when inclusion isn’t a choice. The key finds that made inclusion most successful for this program were 1) the focus on intersectionality. And 2) being transparent and open with the youth. I also strongly encourage inclusive youth programs to not be rooted in disability as it already offsets the power dynamic of the group: rather have the group focus on a common interest.  

Future proofing existing social housing: A case study

A group of red brick three storey apartments shaded by trees. What about a post-pandemic social housing stimulus project? Not a new idea, but such ideas usually relate to new housing. So what about modifying existing social housing? This is so that people can stay in their community for longer as they age. Lisa King argues the case in a research paper with a focus on older women. 

King’s paper begins with a literature review of the issues related to older women and housing. The case study takes the floor plans of existing dwellings and makes changes to show how to make them more accessible. The case study includes studio units and two bedroom units. There is also a site plan, a demolition plan and costings too. 

King summarises the research by giving a rationale for choosing 1960s dwellings, and says the project is scaleable, modular and cost effective.  In addition, this type of work provides employment for small and medium businesses. And of course, it optimises existing stock while improving the lives of residents. King sums up with, “The result would be universally accessible housing and an asset which would assist meet the growing demand for residents to age-in-place with dignity.”

A thoughtful and nicely written paper and well referenced. Although the focus is on older women, the concepts apply across all social housing. The title of the paper is, Future-proofing Existing Social Housing: A case study helping meet older women’s housing needs.  

For a short read King’s paper was featured in a Domain article, Trapped inside: Why social housing apartments need an urgent revamp.  

Be age-friendly to be sustainable

Four older men wearing hats sit at a square table in the park.The key to sustainable cities is to make them age-friendly, to work collaboratively across city departments, and to engage all ages in consultations. This is because older people risk exclusion from social and economic life if we keep designing cities in the same way. 

The policy brief on ageing from the UN group in Europe focuses on housing, access to green and public spaces, and transportation. The policy brief also looks at how smart technologies can be leveraged to improve the situation.

Mainstreaming ageing, gender, disability and human rights in urban planning is the key. Involving all generations for a people-centred approach, and not working in silos are also important. These are all elements of a universal design approach.

The document links with the Sustainable Development Goals (SDG 11). That is, to make cities inclusive, safe, resilient and sustainable. It also references the WHO Age-friendly cities and communities guidelines, and the New Urban Agenda. 

Each section on housing, green spaces and public places, and transport address the issues in more detail. A lengthy document which should be of interest to policy makers and urban planners working at all levels. 

The policy brief is from the United Nations Economic Commission for Europe. There are more policy briefs to browse on their website. 

 

Customer Engagement by Universal Design

Front cover of the toolkit with three overlapping circles, bright pink, purple and turquoise.Communicating effectively with customers is essential for any business or government service. And right now, online communication is taking centre stage. 

The new guide for Online Meeting Accessibility is a supplement to the Customer Communications Toolkit for Public Service. It takes you through the steps of planning and conducting an online meeting, and following up afterwards. The focus is on accessibility and inclusion with many helpful tips.

The Customer Communications Toolkit for Public Service covers planning, training and informing staff and contractors. It takes a universal design approach and is useful for any organisation. Also in PDF format.

The Centre for Excellence in Universal Design has two more toolkits  for private and public entities. They are guides to effective and inclusive communication using a universal design approach. 

Customer Engagement in Tourism Services Toolkit covers best practice guidance for customer engagement using case studies. The four sections cover business objectives, written communication, face to face, and web communication.

Customer Engagement in Energy Services provides best practice guidance for customer communication. In four parts it covers: written form, face to face, telephone and video.

The Centre for Excellence in Universal Design has many more resources on the built environment, products and services and technology/ICT.

What does Inclusion really mean?

“Inclusion” is a word used widely, but what do we mean by this? How does it happen? Who makes it happen? Given that we are not inclusive now, it has to be a futuristic concept – something we are striving for. If we had achieved it we would be talking about inclusiveness, and we wouldn’t be writing policies and advocating for it.

Picture of a slide with key points on inclusion.A conference paper discusses what we mean by inclusion and it illustrates why it is hard to achieve. The difference between inclusion and inclusiveness is more than semantics. They have different perspectives and ask different questions. Inclusion relies on one group looking at another group and inviting them in. It maintains a language of separation, for example, accessible, disabled, elderly and design-for-all. Inclusiveness looks at everyone equally and supports a whole population approach. Economic arguments and solutions are viewed differently. Inclusiveness is not a contest of rights and not one group giving something to others. All costs and benefits are measured from this perspective. 

The key concepts are captured in a PDF of a PowerPoint presentation and the full paper is titled, Turning Back Time for Today as Well as Tomorrow available on ResearchGate. 

Mismatch: How Inclusion Shapes Design by Kat Holmes discusses similar concepts. 

Universal design as policy and practice

Logo of the APA - white text on a mid blue background.Universal design is commonly expressed using the seven classic principles – listing  and explaining them. But what about universal design policy statements? These are not as common. So it’s great to see a major organisation getting to grips with this. The American Psychological Association (APA) has published its Resolution on Support of Universal Design and Accessibility in Education, Training and Practice. It’s a detailed document and a useful reference for anyone tasked with writing a universal design policy.

For organisations that haven’t thought about a universal design policy, perhaps this document will get you started. Their rationale is well thought out and very well expressed. It shows how universal design is a way to create inclusive practice. An excellent piece of work. 

The APA has an overview and rationale of their position, and the policy document itself – Resolution on Support of Universal Design and Accessiblity in Education, Training and Practice. Both very useful documents and good to see mental health embracing universal design in their education and practice.  Here’s three snippets:

Psychological research has clearly demonstrated the negative impact of limited access, stigmatization, and discrimination. …There is a loss of valuable potential when individuals with diverse needs are not included in all aspects of the community, research, and policy making.

The benefits of full inclusion are not only experienced by those individuals not currently served, but also can be fully realized by the greater society as well. 

Psychologists are in a unique position to promote education on diverse identities and barriers to access and provide clinical services to meet the psychological and health needs of consumers. Therefore, it is important that psychologists have a model that incorporates universal design in education, training, and provision of services.

 

Just and Fair Design

Museum entrance with steps and ramp integrated. The tiles are a light colour and the way the light falls the whole thing looks very confusing.How can design be fair to everyone? Is it even possible to design for everyone? Do the literal interpretations of universal and inclusive design form a paradox of inclusive design approaches. The authors of Just Design argue that justice and fairness in design is not about the output but about the process, and that inclusion is more about the social context rather than the design of a particular thing. An interesting, if long read, for anyone interested in the philosophy underpinning universal design and inclusive practice. The authors published a similar paper, Fair by Design which is available for a free read on ResearchGate.

Note on the picture: Sometimes called “stramps” – a mix of steps and a ramp are the opposite of accessible and universal design. Hardly anyone can use these without a lot of concentration to avert the risk of falling, and wheelchair users run the risk of running over the edges as the ramp section is not clear. It does not comply with Australian legislation. 

Editor’s comments: Their arguments are not new to practitioners and advocates of universal design. They understand the context of inclusion is also about the participation of users with a range of disabilities. Discussions and decisions between them help solve the fairness issue. So their argument that making things inclusive can end up still excluding some people while true, is not well encapsulated in some of their examples. The example of a museum entrance (pictured above) that integrates steps and a ramp in a way that they cross over each other is an obvious nightmare for someone who is blind, or has perception difficulties, or needs a handrail on all steps. A consultation with users would have produced a different design solution that would be considered fair. They then add the example of a child’s wheelchair – an item that is by its very nature a specialised design. This device cannot fall under the universal or inclusive design flag, but it does allow participation and inclusion in environments designed to accommodate wheeled mobility devices.

It is not clear whether the authors understand the role of user feedback and the iterative nature of designing universally. The aim of authors’ discussion is to propose a theory based on justice and fairness of universal and inclusive design. Their references include the thinking of product designers, as well as built environment designers.

The article, Just Design is by Bianchin and Heylighten and is available from ScienceDirect. 

A similar discussion by the same authors is, Ethics in design: Pluralism and the case for justice in inclusive design.  Available on ResearchGate.