Category: Policy and Policy Development

Future proofing existing social housing: A case study

A group of red brick three storey apartments shaded by trees. What about a post-pandemic social housing stimulus project? Not a new idea, but such ideas usually relate to new housing. So what about modifying existing social housing? This is so that people can stay in their community for longer as they age. Lisa King argues the case in a research paper with a focus on older women. 

King’s paper begins with a literature review of the issues related to older women and housing. The case study takes the floor plans of existing dwellings and makes changes to show how to make them more accessible. The case study includes studio units and two bedroom units. There is also a site plan, a demolition plan and costings too. 

King summarises the research by giving a rationale for choosing 1960s dwellings, and says the project is scaleable, modular and cost effective.  In addition, this type of work provides employment for small and medium businesses. And of course, it optimises existing stock while improving the lives of residents. King sums up with, “The result would be universally accessible housing and an asset which would assist meet the growing demand for residents to age-in-place with dignity.”

A thoughtful and nicely written paper and well referenced. Although the focus is on older women, the concepts apply across all social housing. The title of the paper is, Future-proofing Existing Social Housing: A case study helping meet older women’s housing needs.  

For a short read King’s paper was featured in a Domain article, Trapped inside: Why social housing apartments need an urgent revamp.  

Be age-friendly to be sustainable

Four older men wearing hats sit at a square table in the park.The key to sustainable cities is to make them age-friendly, to work collaboratively across city departments, and to engage all ages in consultations. This is because older people risk exclusion from social and economic life if we keep designing cities in the same way. 

The policy brief on ageing from the UN group in Europe focuses on housing, access to green and public spaces, and transportation. The policy brief also looks at how smart technologies can be leveraged to improve the situation.

Mainstreaming ageing, gender, disability and human rights in urban planning is the key. Involving all generations for a people-centred approach, and not working in silos are also important. These are all elements of a universal design approach.

The document links with the Sustainable Development Goals (SDG 11). That is, to make cities inclusive, safe, resilient and sustainable. It also references the WHO Age-friendly cities and communities guidelines, and the New Urban Agenda. 

Each section on housing, green spaces and public places, and transport address the issues in more detail. A lengthy document which should be of interest to policy makers and urban planners working at all levels. 

The policy brief is from the United Nations Economic Commission for Europe. There are more policy briefs to browse on their website. 

 

Customer Engagement by Universal Design

Front cover of the toolkit with three overlapping circles, bright pink, purple and turquoise.Communicating effectively with customers is essential for any business or government service. And right now, online communication is taking centre stage. 

The new guide for Online Meeting Accessibility is a supplement to the Customer Communications Toolkit for Public Service. It takes you through the steps of planning and conducting an online meeting, and following up afterwards. The focus is on accessibility and inclusion with many helpful tips.

The Customer Communications Toolkit for Public Service covers planning, training and informing staff and contractors. It takes a universal design approach and is useful for any organisation. Also in PDF format.

The Centre for Excellence in Universal Design has two more toolkits  for private and public entities. They are guides to effective and inclusive communication using a universal design approach. 

Customer Engagement in Tourism Services Toolkit covers best practice guidance for customer engagement using case studies. The four sections cover business objectives, written communication, face to face, and web communication.

Customer Engagement in Energy Services provides best practice guidance for customer communication. In four parts it covers: written form, face to face, telephone and video.

The Centre for Excellence in Universal Design has many more resources on the built environment, products and services and technology/ICT.

What does Inclusion really mean?

“Inclusion” is a word used widely, but what do we mean by this? How does it happen? Who makes it happen? Given that we are not inclusive now, it has to be a futuristic concept – something we are striving for. If we had achieved it we would be talking about inclusiveness, and we wouldn’t be writing policies and advocating for it.

Picture of a slide with key points on inclusion.A conference paper discusses what we mean by inclusion and it illustrates why it is hard to achieve. The difference between inclusion and inclusiveness is more than semantics. They have different perspectives and ask different questions. Inclusion relies on one group looking at another group and inviting them in. It maintains a language of separation, for example, accessible, disabled, elderly and design-for-all. Inclusiveness looks at everyone equally and supports a whole population approach. Economic arguments and solutions are viewed differently. Inclusiveness is not a contest of rights and not one group giving something to others. All costs and benefits are measured from this perspective. 

The key concepts are captured in a PDF of a PowerPoint presentation and the full paper is titled, Turning Back Time for Today as Well as Tomorrow available on ResearchGate. 

Mismatch: How Inclusion Shapes Design by Kat Holmes discusses similar concepts. 

Universal design as policy and practice

Logo of the APA - white text on a mid blue background.Universal design is commonly expressed using the seven classic principles – listing  and explaining them. But what about universal design policy statements? These are not as common. So it’s great to see a major organisation getting to grips with this. The American Psychological Association (APA) has published its Resolution on Support of Universal Design and Accessibility in Education, Training and Practice. It’s a detailed document and a useful reference for anyone tasked with writing a universal design policy.

For organisations that haven’t thought about a universal design policy, perhaps this document will get you started. Their rationale is well thought out and very well expressed. It shows how universal design is a way to create inclusive practice. An excellent piece of work. 

The APA has an overview and rationale of their position, and the policy document itself – Resolution on Support of Universal Design and Accessiblity in Education, Training and Practice. Both very useful documents and good to see mental health embracing universal design in their education and practice.  Here’s three snippets:

Psychological research has clearly demonstrated the negative impact of limited access, stigmatization, and discrimination. …There is a loss of valuable potential when individuals with diverse needs are not included in all aspects of the community, research, and policy making.

The benefits of full inclusion are not only experienced by those individuals not currently served, but also can be fully realized by the greater society as well. 

Psychologists are in a unique position to promote education on diverse identities and barriers to access and provide clinical services to meet the psychological and health needs of consumers. Therefore, it is important that psychologists have a model that incorporates universal design in education, training, and provision of services.

 

Just and Fair Design

Museum entrance with steps and ramp integrated. The tiles are a light colour and the way the light falls the whole thing looks very confusing.How can design be fair to everyone? Is it even possible to design for everyone? Do the literal interpretations of universal and inclusive design form a paradox of inclusive design approaches. The authors of Just Design argue that justice and fairness in design is not about the output but about the process, and that inclusion is more about the social context rather than the design of a particular thing. An interesting, if long read, for anyone interested in the philosophy underpinning universal design and inclusive practice. The authors published a similar paper, Fair by Design which is available for a free read on ResearchGate.

Note on the picture: Sometimes called “stramps” – a mix of steps and a ramp are the opposite of accessible and universal design. Hardly anyone can use these without a lot of concentration to avert the risk of falling, and wheelchair users run the risk of running over the edges as the ramp section is not clear. It does not comply with Australian legislation. 

Editor’s comments: Their arguments are not new to practitioners and advocates of universal design. They understand the context of inclusion is also about the participation of users with a range of disabilities. Discussions and decisions between them help solve the fairness issue. So their argument that making things inclusive can end up still excluding some people while true, is not well encapsulated in some of their examples. The example of a museum entrance (pictured above) that integrates steps and a ramp in a way that they cross over each other is an obvious nightmare for someone who is blind, or has perception difficulties, or needs a handrail on all steps. A consultation with users would have produced a different design solution that would be considered fair. They then add the example of a child’s wheelchair – an item that is by its very nature a specialised design. This device cannot fall under the universal or inclusive design flag, but it does allow participation and inclusion in environments designed to accommodate wheeled mobility devices.

It is not clear whether the authors understand the role of user feedback and the iterative nature of designing universally. The aim of authors’ discussion is to propose a theory based on justice and fairness of universal and inclusive design. Their references include the thinking of product designers, as well as built environment designers.

The article, Just Design is by Bianchin and Heylighten and is available from ScienceDirect. 

A similar discussion by the same authors is, Ethics in design: Pluralism and the case for justice in inclusive design.  Available on ResearchGate.

 

The housing timebomb is ticking

Graphic of a stylised house with red roof set on grass with a tree.Australia isn’t the only place where a change to home design is being demanded by various advocacy groups and social policy organisations. The HoMe Coalition in the UK is making similar demands for all new homes to be accessible for everyone. The UK experience with accessibility as Part M of the building code shows how the absolute minimum, that is a level entry and a toilet on the ground floor, is insufficient for being able to live safely and comfortably as people age. So a review is needed.

Anna Dixon, chief executive at the Centre for Ageing Better, which co-chairs the coalition, said: 

“Too many people are today living in homes that limit their independence, as we face a dangerous shortage of homes that are accessible and adaptable. While it’s not inevitable, the likelihood is that most of us will experience disability or difficulties with activities of daily living at some point in our later life. And with more of us living for longer, this dire lack of accessible homes represents a ticking timebomb.”

Dixon also said that keeping people safe at home means we need homes with accessible features. It prevents avoidable admissions to hospital and institutional care: “Every £1 spent on housing adaptations are worth more than £2 in care savings and quality of life gains.” 

HoME (Housing Made for Everyone) is predicting a “dangerous shortage” of suitable homes in the future, with only one new accessible home to be built for every 15 people over the age of 65 by 2030. And that’s in urban areas – it’s much less in rural areas. HoME has an Accessible Housing Charter with seven actions including all new homes to be accessible .

See also briefing paper: Homes and ageing in England by the department of public health. At the end it has case studies that show the costs and savings of doing renovations.

Creating Safe Space for Everyone

A street scene showing a wide footpath and a row of shops in the suburbs. Safe space for everyone?How many urban planners think about accessibility and disability from the outset? Some, no doubt. Urban planners also have to think about personal safety – it’s a core concern. But what about safety for people with disability? Do community norms play a role in design decisions? An article in The Conversation discusses this issue and begins:

“Creating safe and secure urban spaces is a core concern for city managers, urban planners and policy workers. Safety is a slippery concept to pin down, not least because it is a subjective experience. It incorporates our perceptions of places and memories, but also norms in society about who is expected to use spaces in the city, and who is considered to be out of place.”

So it is much more than designing out crime. Different population groups experience safety in different ways – much more nuanced that matching with crime statistics. A study from the University College Cork has looking at this issue in more detail. An overview is in an article in The Conversation by Claire Edwards.

The study looked at three cities in Ireland and some obvious places where people with disability felt unsafe were transport hubs, bars and shopping centres. The Conversation article concludes:

“Urban safety is as much about changing social relations as it is about technical fixes. Disabled people’s experiences show us that it is only by challenging assumptions about who has a right to inhabit urban space that we can create more inclusive, just and safer societies.”

The title of the article is, The experiences of people with disabilities show we need a new understanding of urban safety.  

 

Universal design and talking human rights

A girl holds up a sign that says, Love not Hate. She appears to be sitting on the shoulders of someone in a public street march.Universal design isn’t just or only about disability. But it does have a major role to play in improving the lives of people with disability. The UN Convention on the Rights of People with Disabilities, cites universal design as the way to gain inclusion and equity. So does Australia’s National Disability Strategy. But discussions and actions on human rights often get diverted by politics and ideologies. The way we frame and word our responses can make a big difference in cutting through. But what words and what frame?

A Brilliant Way of Living our Lives: How to Talk about Human Rights by Anat Shenker-Osorio has some good answers and examples. The first part of the document looks at messaging pitfalls and fixes. The second part of the document looks at words that work, and the third part covers common critiques. Here is Shenker-Osorio’s introduction to the document:

“Using language data from advocacy, opposition, political speech and popular culture, I analyzed why certain messages resonate where others falter in the human rights sector in Australia, the UK and the US. Complementing this written discourse were 53 interviews with advocates in these three countries in order to draw out what we wish people believed – the vision for which we’d like to inspire increased activation from present supporters and persuade new ones. Recommendations
here also draw upon previous research and empirical testing across issues related to human rights.”

This article was featured in a longer piece on The Commons Social Change Library. It covers a long list of issues for advocates for all kinds of social change.

Editor’s note:  It is worth noting the change in public attitude in the same sex marriage campaign. It gained momentum when it moved from the right to marry whoever you want to being about marrying the person you love. In that vein, universal design is about the people we love.

 

Liveable, accessible, sustainable and biophilic: which to choose?

An older man and woman are walking away from the camera down a street. They are wearing backpacks and holding hands.The main aspects of sustainability – social, economic, cultural and environmental – are all opportunities for designers. But what to consider and how to design? An article focusing on ageing populations looks at design for all, universal design, inclusive design, human centred design, and biophilic design. The authors conclude that universal design and biophilic design create the best outcomes.

The article covers many of the well known facts in this field of research, and addresses the different design approaches and terminology. The concept of “sustainable ageing” is discussed in terms of well-being, economic inclusion and the living environment.  After examining all the different approaches the authors conclude:

“However, considering the sustainability requirements, including the circular economy and social cohesion aspects, the most adequate and flexible approach is the universal design concept. The universal design concept, encouraging diversity of users and social integration, is favorable for the implementation of healthy aging and active aging concepts. Moreover, universal design is applicable in the aging at home concept: the design solutions of buildings and environment can be from the start adapted to the needs of the elderly, avoiding the necessity of further reconstructions as the users age.”

A graphic showing a Venn diagram with sustainable ageing in the centre. It is overlapped by social, environmental and economic sustainability.

The title of the article is, “Aging, Living Environment, and Sustainability: What Should be Taken into Account?“  it is a well considered discussion that draws together the many approaches to designing for a diverse population. 

Graphic showing the links between environmental, social and econocmic sustainability to create a suitable living environment for older people.

Abstract: The aging population presents numerous challenges and the design and management of living environments are not an exception. This literature review and analysis brings together topics related to the living environment of the aging population and the concept of sustainability. The article presents the review of the existing design concepts that are applied to planning the environment for the elderly, including (i) design for all, (ii) universal design, and (iii) inclusive design. Furthermore, this review highlights the aspects of sustainability and the peculiarities of the aging population that should be taken into account in the design and management of their living environment. Key points related to sustainable aging are highlighted, and the possibility of complementing the existing design concepts with the concept of biophilic design is proposed in order to strengthen their social, psychological, and ecological aspects.

The graphics are reproduced from the article.

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