Universal design is understood internationally as a means of achieving an inclusive society. It is a simple idea. Why not design for the most number of people who can use a product, place, building, service or website? But is it actually that simple? Given the number of myths that have arisen in the last 50 years since the term was coined, probably not. The term Universal Design is recognised internationally, but there are others including, Inclusive Design, Design-for-All, Human Centred Design, Accessible Design.
There are several posts on this website that can help you understand, or help your colleagues understand it a little better. They are listed under What is Universal Design on this website. For quick reference here are some links to the posts on universal design, each with their own way of presenting the concept:
10 Things to know about Universal Design lists key benefits and dispels myths
Universal Design: Creating inclusion for everyone is a magazine article
Victorian Health and Human Services Building Authority promotes universal design in public buildings.
Diversity of Explanations of UD lists some of the everyday words that can be used to help explain. UD is about diversity so why not have a diversity of explanations.
8 Goals of Universal Design express the principles in a practical way. They can be adapted to any context by using terms and language that suit.
Principles of Inclusive Design by the Commission for Architecture and Built Environment (CABE) in UK.
Hobsons Bay Universal Design Policy is a very useful example of how to devise a policy for an inclusive community.
Digital and web accessibility have their own section on this website.