When it comes to accessibility in the built environment, it’s a common for people to think wheelchairs. Consequently, designers think of adding ramps, wider corridors and elevators. The Australian Standard for access and mobility is focused on wheelchair users and people with vision impairment. So it is little wonder that designers think this is the sum total of disability access. When tactile ground markers and ramps are not integral to the design we end up with long ramps and an excess of tactile ground markers.
An article in Archdaily discusses the integration of tactile surfaces into design. The article gives a brief history, discusses the different types of tactile ground markers and how they are used. The main point of the article is that added thoughtfully, tactile makers can “improve the lives of all their occupants”. The article has many pictures to illustrate points made.
A person who is blind will use their white cane to follow the directional markers, or their feet. People with low vision or partial sight can also use these markers effectively if there is sufficient colour contrast.
Editor’s comment: I have a large file of pictures of poorly and wrongly placed tactile ground surface indicators (TGSI). Some are placed as if to prevent slips. For example, on the treads of stairs as shown in the picture.
Promotional material continues to under-represent the diversity of the population. We’ve been so used to seeing white faces in advertisements that to see anything other is a surprise. But is that the response marketing experts want? Then there are the stereotypical images, especially related to older people and people with disability. People with disability also like to travel, often within a family group. So how well are these, and other groups, represented in promotional material?
A recent research project in the US critically assessed promotional materials: brochures, rack cards, websites and online booking platforms. They found that fifty per cent mentioned disability in some form. This included “disabled” and “handicapped”, “wheelchair” and “special needs”. They found that outdated language remained the norm. Indeed, some language was considered harmful for people with disability.
The article covers some important ground in the area of inclusive tourism. Promotional material gives an impression of a destination or venue. Visual and textural representations were either absent or stereotypical. Industry as a whole has been slow to respond to what is estimated to be 25% of the prospective market. Their promotional material reinforces their lack of interest in this market.
Abstract
Globally, over one billion people experience some form of disability. The number of people with disabilities (PWDs) continues to rise due to an ageing population, the spread of chronic diseases, and improvements in measuring disabilities. However, tourism promotional materials continue to perpetuate a homogenous gaze catering to non-disabled audiences. Thus, informed by critical disability theory, and an inclusive tourism approach, this study explores how PWDs are represented in tourism promotional materials, specifically tourism brochures, from the American Southeast. Through a content analysis of over 200 county level brochures from nine south eastern states and interviews with state level tourism marketing directors, three emergent themes were identified: ADA compliant is ‘good enough’; ‘Diversity’ means including more people of color or ‘ethnic’ groups; and Pets are welcomed but how about PWDs? The findings offer insights for inclusive tourism and breaking down the physical and psychological barriers that hinder PWD participation in travel and tourism.
If Greece can make one of their most ancient heritage sites accessible then there are no excuses for others. Besides, everyone should have the opportunity to share in a nation’s culture and heritage. Smooth surfaces and lots of free space makes a visit to the famous Acropolis enjoyable for everyone.
The project was not approached from a maintenance perspective; that is, upgrading paths built at least fifty years ago. The pathways follow archaeological findings over the years, restoring the ancient route of the Panathenaic Way.
The brief article in the Greek Reporterprovides a little more information with two videos. An explanatory video is in Greek and without English subtitles. However, the four minute video gives a good idea of the access improvements regardless of language. A new lift replaces the one installed for the Paralympic and Olympic Games in 2004. Good news for those who visited Athens for the Games.
However, not everyone agreed to the changes to make the place more accessible.
What makes good design in the built environment, and who is it good for? And how do you measure the value of good design? These are vexed questions when it comes to everyone who has a stake in urban environments and housing. Property developers will have one idea of value, designers another, and users and occupiers will have yet another view. So how to bring this together and measure good design? It’s not an added extra.
An article by urban researchers and the Victorian Government Architect discusses these issues. The construction industry is considered a major contributor to Australia’s economy. Consequently, measurements of value will be in dry economic terms. But value to citizens cannot be measured with existing economic models. This requires qualitative measures – that is, asking people about their experiences with the built environment. The article has charts comparing different perspectives on design and value that make the points well.
“The challenge is to broaden from readily measured elements of design such as cost per square metre or apartment size, to include the less readily measured ones such as sense of security or good ventilation…” One architect argued that good design “improves the function and usability of the house, while reducing building costs.” This was achieve by reducing the “‘wasted’ hallway space by 5%, translating to a reduced construction cost of around $18,000.”
The built environment has value. Most commonly, that value is established through market prices for rent or purchase. Some elements of value, while recognised as important, are under-appreciated as it is difficult for them to be directly monetised or quantified in other terms. The value of the built environment to the community of public stakeholders, may differ and conflict with those of individual private stakeholders.
This paper works with the proposition that good design in the built environment imparts value and that there is a need to articulate value in order to inform decisions about what is good design and how to achieve best value built environment outcomes.
Arguments for good design must rest on a rigorous evidence base, with a clear methodology for establishing a cost-benefit assessment process or other consistent measurement approaches. Research addressing these issues has been investigated internationally, particularly from the UK. However, the value of good design is under researched in Australia.
This paper presents a review of the current state of research into the value of good design for the built environment, both in Australia and internationally. Following this, methods to address key gaps for valuation are presented and steps for further research outlined.
Why is some technology called “assistive” technology? After all, isn’t all technology assistive? It seems that any technology developed for people with disability is assistive, while other technology is just, well, technology. A report on the economics of assistive technology outlines the benefits of investment.
Technologies specific to disability used to be called “aids and equipment”, but we have moved on. Smart phones are everyday technology for most people. For people with disability they can also be an important part of a suite of technologies.
In Australia and other countries, access to assistive technology (AT) is not automatic. It has to be applied for and justified and then a budget assigned to it. Some people have to resort to charities for help. Imagine if you had to do this for cancer treatment. Denying and delaying access to AT comes at a cost. It’s a quality of life cost and an economic cost to the wider community. Instead of talking “cost” we should be talking “investment”.
The value of providing AT is documented in a global report. The research focused on four devices, hearing aids, prostheses, eyeglasses, and wheelchairs. They found that for every one dollar invested, nine dollars are gained. That’s a return on investment of 9:1.
What about the built environment?
If we include home modifications in the suite of technologies to enhance functioning and independence, we would no doubt find similar a return on investment. It would be a better investment if homes were universally designed in the first place. This is one study that recognises the benefits to the whole family, not just the individual. This is an important point. Most people with disability do not live alone.
The title of this document is, The case for Investing in Assistive Technology. Replace the words “assistive technology” with built environment and housing and the report still makes sense. AT requires the rest of the world to be accessible and universally designed. That way, we can all benefit from people getting the AT they need when they need it.
When a UK theatre embedded inclusive design in their new building they had a 25% rise in ticket sales from people with disability. This is one example in the Design Council a video showing what is possible with some preliminary design thinking. It showcases several organisations and their approach to embedding inclusion into the design of buildings and services – that includes social inclusion. Community engagement was a big part of the design process: “A lot of ordinary people were involved in the design”.
One interviewee explains how people don’t always use buildings the way you think they will. Consequently it is important to understand the diversity of users with lived experience of the built environment. The video shows several examples – a playground for children and adults alike, transport systems, information systems and devices. It’s down to the details that matter – Barclays bank has a teller machine that includes a spot to hang your walking stick. The theatre mentioned above is also featured. The video is 8 minutes and is captioned.
Everything seems more difficult when life is spiralling out of control. And when you can’t understand the forms and documents people are asking you to read, it gets so much harder. Going to court to sort things out is very stressful and even more so if you don’t understand what’s going on.
A new website called The Bumpy Roadwas developed with and for parents with intellectual disability. There are 32 fact sheets on interacting with NSW Community Services and the court system. They cover child protection, going to court, meeting with a lawyer, the role of an advocate and tips from other parents. Information is in Easy English and video format.Child Protection is a companion document. Much of the content will apply to other states.
Women With Disability Australia website hosts many Easy English publications. If you scroll down you will find Auslan videos among others. Scroll further and there are documents in Kriol, Torres Straight Islander Creole, and Warumungu.
Editor’s comment: I’d like to see Easy Read and Easy English standard for all organisations . Universally designed documents make so much sense for everyone. It gives an opportunity to get the key points and before looking at a more complex document.
Transportation’s latest buzz-word is “new mobility”. The focus of transportation has moved from infrastructure to people getting out and about. That is, a move from what it is to what it does. Our mobility, whether walking or riding, is key to everything else in our lives. Transportation connects us to people and places. The impending changes to the way transport services will be delivered in the future is the topic of a new strategy document.
The Smart Cities Council released a transportation strategy, Mobility Now: Connecting Communities, Smarter, Sooner, Safer. We are on the cusp of major change with electric and automated vehicles. But this change will offer little to our sustainability and inclusion goals if the only thing that changes is the type of car we are likely to buy.
The strategy outlines steps including redesigning the urban environment, introducing more accessible mobility, and creating an incentive regime. Of particular concern is solving the problem of “first and last mile” options.
You can read an overview of the strategy and also download the full document. It is a call to action for a coordinated approach across government, the private sector and the community.
Signing up to a United Nations (UN) convention isn’t just a feel-good affair. It actually brings obligations. That means reporting on a regular basis to the relevant UN committee. In Australia, the Commonwealth Attorney General’s Department is responsible for government reports on the Convention on the Rights of Persons with Disabilities. But it isn’t all up to the government: people with disability must be involved. Their reports are known as “Civil Society Shadow Reports”. This is where the story gets interesting when it comes to universal design in housing.
Margaret Ward’s paper, Universal design in housing: Reporting on Australia’s obligations to the UNCRPD, traces the reporting history specifically relating to housing. She writes that the Commonwealth Government has avoided action by doing nothing. Further, it has not adequately reported on this failure to act. But the story does not end here.
This peer reviewed paper was written for the UD2020 Conference that was to be held May 2020, which is now to be held May 2021. It is published on the Griffith University publications website where you can find other papers for the conference.
Abridged abstract:
The UNCRPD obliges Australia to embrace the concept of universal design as a guide for its activities. The UNCRPD triggered significant changes in the last decade directed by the 2010-2020 National Disability Strategy. This paper reviews Australia’s national and international reports on these obligations over the last decade. Both the Australian government and the housing industry largely disregarded the National Dialogue agreement, and misrepresented the progress made in achieving accessibility within the housing stock. The question remains whether a net benefit to society will be found to be of greater priority than the self-interests of the private housing sector and the political vagaries of government. Again, it will take the voice of people with lived experience and those who represent them to make the argument.
The Provision of Visitable Housing in Australia
Margaret Ward and Jill Franzinspected eleven new dwellings in the Brisbane area. They found that none of the dwellings were visitable:
“In summary, when providing the eight features for visitability, the interviewees identified two themes for non-compliance (“lack of thought” and “otherness”) and three themes for compliance (“fashion”, “requirement’ and “good practice”). Although all dwellings provided some features, no dwelling provided a coherent path of travel necessary to make a dwelling visitable. Some examples of this incoherence were: a step-free driveway which led to a step at the door; a wide front door which led to a narrow corridor; and a narrow internal doorway which did not allow entry of a wheel-chair to a spacious bathroom. The provision of these access features separately and severally did not provide visitability as an outcome in any of the dwellings.”
Australians love sport and embrace all athletes including para athletes. But how do they get a start if clubs don’t give them a go? The Hills Athletics Academy has found how to adjust its coaching program to suit individual athletes so that they can achieve their best. Athletics clubs can be inclusive.
A video featuring para-athlete Summer Giddings and her coach Matt Rawlings shows how it can be done. Matt makes this comment, “I just treated her like a normal person – which at the end of the day – she is a normal person.” He says the experience helps him as a coach as well. Summer says, “It’s not hard for clubs to be inclusive.”
There is another videoin the series showing how football brings together people from different cultural backgrounds.