Is the quest for inclusive design so difficult that we need so many different terms? Are new-fangled methodologies improving the situation if the aims are the same? Many different ways of promoting the process of designing inclusively is surely confusing everyone. Enter “Humanity-Centred Design”. This one is a bit different because it’s about the planet as well as people.Many of our current and future designs will be inhabited by upcoming generations whose consumption patterns will have different values. According to an article from the UK designers need to embody the values of inclusion, ethics, empathy and cooperation. Designs will need to be meaningful to appeal to upcoming generations. Hence the proposition of a new paradigm or model – Humanity-Centred Design. The title of the article is, Humanity-Centred Design – Defining the Emerging Paradigm in Design Education and Practice. The Sustainable Development Goals also embody similar values and these are gaining traction in many fields of work.The chart below is from the paper and shows the evolution from functional approach to a people focused approach.
From the abstract
Several different paradigms define product design as it has evolved to meet the needs and desires of people. As the needs and desires of people are increasingly met by products at all price points, companies need to embrace a new paradigm which will enable them to differentiate their products from the competition. People are also increasingly aware of both the limited and depleting natural resources of the planet and the prevalence of inequality and poverty present in the world. A paradigm is emerging which enables companies to address all the above simultaneously. This paradigm and approach to designing products is referred to as ‘Humanity-Centred Design’ in intentional reference to the ‘User-Centred Design’ and ‘Human-Centred Design’ methodologies. There is a greater focus on designing products which are both sustainable and actively contribute to the alleviation of poverty in all forms and promote human development and wellbeing worldwide. This paradigm is being taught to students of Product Design at Buckinghamshire New University to ensure that they are prepared to design products for the newest and future generations and the greatest proportion of consumers.
Knowing about inclusive design and actually doing inclusive design are two different things. That is, industrial design students can tell you what inclusive design is and that it is important, but there is little evidence it shows up in their designs. This was one of the findings from a study of design engineering students. Inclusive design (ID) modules are integrated in several university courses but the uptake in industry is quite low. The aim of a UK study was to find out what factors can drive better industry outcomes to move towards ID. The report of the findings has some recommendations including briefly:
– Methods and tools need to be covered in more depth– Class exercises and case studies to demonstrate advantages and disadvantages– User involvement requires extensive resources– Discussion and confrontation is also needed
There is more to be gained from reading the paper which is titled, Inclusive Design Education: How to Get it Right. Abstract: The study reported in this paper aims to understand graduate skills in relation to Inclusive Design (ID) knowledge, tools and methods and how these are related to the curriculum delivered throughout their degree programme. It focusses on students graduating from the Product Design Engineering (PDE) degree programme at the University of Strathclyde. Two research questions are addressed – What Inclusive Design skills do Product Design Engineering graduates typically possess? How might the current curriculum be reviewed to facilitate the enrichment of Inclusive Design skills? Findings report on prevalence of ID tools, methods and skills in graduating students’ project work. A comparison is drawn between evidenced application of ID methods and tools and perceived skills captured from survey results. Reflections on current curriculum and pedagogical approaches are made with discussion focusing on potential adaptations to enhance ID skills in graduates completing the PDE course. Trends including which ID tools and methods are used most/least often or collectively are reported. A comparison is drawn between evidenced application of ID methods and tools and perceived skills captured from survey results. Reflections on current curriculum and pedagogical approaches are made with discussion focusing on potential adaptations to enhance ID skills in graduate Product Design Engineer cohorts.
Researchers find it frustrating not having one term to cover the concept of equity and inclusion. One term would ensure we are all talking about the same thing. But how about practitioners? It’s confusing for them too. The aims of universal design (UD), inclusive design (ID), design for all (DfA), and user experience (UX), have the same aim – inclusion. So why should we have a terminology muddle?
Most designers and practitioners who understand the underpinning principle of inclusion, say it’s not a big deal. But shouldn’t the key issue be about implementation rather than discussing the nuances of terms? Even if we had one term, would that alter designer and practitioner attitudes towards inclusion?
The complaint about terminology among academics has resulted in many papers on this topic. New terms are proposed as a solution but serve only to confuse more. Some even put forth arguments that they are all different things.
A paper from 2014 is still relevant today because the arguments are still current. This paper discusses historical, methodological and philosophical aspects. It’s a long paper, probably best suited to academics. It covers just about every aspect of the issues. It also draws in the ICF(International Classification of Functioning, Disability and Health) and international standards which is quite useful.
The title of the paper downloadable from ResearchGate says it all, Universal design, inclusive design, accessible design, design for all: different concepts—one goal? On the concept of accessibility—historical, methodological and philosophical aspects.
What’s it called?
Different disciplines, different practitioners, and different countries have evolved their own terms. Academics find this problematic as it makes it difficult to build an international body of research on a topic where terminology can vary so much. Regulations and codes have not helped the cause:
Promoting the efficacies of universally designed built environments has been one of the ongoing quests of disability and ageing advocacy groups, and more recently, governments. The underpinning principle of universal design is inclusiveness – that is, to design across the population spectrum for people of all ages, abilities and backgrounds. This means ensuring architectural features do not inadvertently become architectural barriers to inclusion in everyday social and economic life.
The drive for social and economic inclusion for people with disabilities has recently moved up the political agenda and new policy directions at national and state levels are emerging. Political will is a necessary but insufficient condition to guarantee inclusion if industry does not understand what constitutes inclusiveness in design, and does not understand the differences in terms used in the built environment in relation to inclusion, disability and ageing.
Using the NSW Government’s call for tenders for social housing, and an academic paper as examples, this paper discusses how using various terms such as accessible and adaptable interchangeably might defeat the objective of inclusion, and how the misuse and confusion in terminology hinders not only the uptake of universal design in a practical way, but also stymies academic debate on the topic.
Minimum access standards for the built environment do not guarantee accessibility. Unfortunately, we still have designers who aren’t interested in best practice, only in ticking the compliance box. It also means that access is a last thought and remedies, such as ramps, are tacked onto the “grand design”. But universal design should be the grand design if we want equitable and dignified use by all. The Access to Premises Standard of 2011 has improved accessibility to new buildings, but it is not the total answer. They only go part way in creating inclusive environments.An article in Sourceable addresses some of the issues and the myths that remain within the property industry.
The myths
Here are some of the myths about minimum access standards explained in detail in the article:
Access is the same as universal design.
Universal design in more expensive than access.
The Australian Standard for Access considers all people with disability.
The dimensions in the Australian Standard provide independent access for everyone.
Minimum compliance guarantees all people with disability can use everything in a building.
Access consultants know everything about access, disability and universal design.
How do we know if a flooring surface is slip resistant? And is it resistant in different situations? Slips, trips and falls account for a significant proportion of hospital stays. But we seem to accept this as inevitable. Lots of energy goes into educating older people and others to avoid falls, but the issue is much broader. A group of passionate people think we can improve the situation by developing and testing floor surfaces that minimise the risks. This diverse group came together in a conference earlier this year.The Slips,Trips and Falls international conferencebrought together a diverse group of professionals all keen to prevent accidents. So they had everything from technical specifications to footwear. The proceedings have five main sections which are worth a browse:– Design and technical standards in architectural design; – Issues of slip resistance measurement;– Ergonomics, rehabilitation, footwear and innovative products;– Analysing accidents and the causes of falls; and– Biomechanics, human behaviour and ageing.It seems that Spain is ahead of the pack when it comes to testing and standards development. They demand a high level of compliance for slip resistance in the built environment. That transfers to Spanish flooring products. That means any flooring products sourced from Spain have been thoroughly tested.Much of this conference is technical, but the bottom line is that we could prevent many falls and hospital stays if we had the same emphasis on ensuring products had good slip resistant properties. Richard Bowman’s paperis also available on ResearchGate.
The slippery case of slip resistance
Richard Bowman’s recent publication challenges conventional methods of testing tiles for slip resistance. Testing is mostly done in laboratories and the results are used for setting Standards for slip resistance. In real environments, speed of walking, inclines, changes in weather, and cleaning materials all have an effect on the slip resistance of tiled surfaces. Bowman argues that these are not always taken into consideration. While the paper is very technical, it is essential reading for anyone involved in access compliance and all round safety for everyone. The title of his paper is, Can we develop slip resistance metrics that ensure appropriate tile selection? Read to the end to see what he has to say about two popular Australian access guides that cover slip resistance.Richard Bowman is a ceramic engineer, who spent 30 years working as a principal research scientist at CSIRO – Australia’s national scientific research organisation. Richard also presented a paper at the 2014 Australian Universal Design Conference. A follow up paper was presented at the Slips, Trips and Falls Conference in Madrid, 2020.
From the abstract:
This paper reviews several aspects of the state of the art of slip resistance testing in the context of trying to identify an ISO testing procedure that would provide suitable metrics for optimising appropriate tile selection. While existing test methods might be represented as being fit for purpose, there are several areas of test protocols that could and should be significantly improved. …While the existing paradigm of solely assessing the ex-factory slip resistance of tiles is flawed and contrary to sensible regulatory measures, new data is required to establish credible evidence-based practicable standards.
Designing universally requires the involvement of users of all ages and abilities in the design development stage. Inviting them to comment at a later stage assumes only cosmetic changes are needed to the “grand design”. But inclusive design begins right at the stage of design “thought bubbles”.
Using the experiences of children and older adults, two case studies illustrate the need to utilise universal design principles in neighbourhood planning and design. The authors discuss how universal design is the bridging concept for joined up thinking for greater liveability for all ages. However, entrenched practices based on compliance leave no space for the application of voluntary guidelines whether for one age group or another.
Abstract: Taking a more integrated approach to planning our neighbourhoods for the continuum of inhabitants’ ages and abilities makes sense given our current and future population composition. Seldom are the built environment requirements of diverse groups (e.g. children, seniors, and people with disability) synthesised, resulting in often unfriendly and exclusionary neighbourhoods. This often means people experience barriers or restriction on their freedom to move about and interact within their neighbourhood. Applying universal design to neighbourhoods may provide a bridging link. By presenting two cases from South-East Queensland (SEQ), Australia, through the lenses of different ages and abilities – older children with physical disabilities and their families (Stafford 2013, 2014) and seniors (Baldwin et al. 2012), we intend to increase recognition of users’ needs and stimulate the translation of knowledge to the practice of planning inclusive neighbourhoods.
University campuses are some of the most confusing places to visit. There seems no sense of order with buildings set up higgledy-piggledy fashion. Finding you way takes more than a campus map. Given that most campuses have buildings added as the years go by, creating a good wayfinding system is always going to be a problem. However, finding you way by learning from users is a good start.Wayfinding around an Oslo university is the subject of an interesting study. There were four main parts to the user-centred design: understanding, envisionment, design, and evaluation. Interviewing users and scenario testing helped with understanding. Envisioning entailed testing different media to find the most suitable ways to communicate information. The design phase translated the information into prototypes. The evaluation phase used two types of user testing.The researchers conclude it was a great learning experience for them. It showed how important it is to include users in the design process. The title of the article is, User-Centred Design for a Not Straightforward University Wayfinding.
Abstract
OsloMet – Oslo Metropolitan University receives thousands of students and visitors annually. Its main campus consists of many buildings in which students, staff and visitors navigate. Unfortunately, navigating around the campus can be challenging, as the existing wayfinding system is complex and not straightforward. This paper presents a problem-based approach to address the wayfinding challenges around the campus. A group of European Project Semester students followed a user-centred design approach to involve participants throughout the four main phases of the study—understanding, envisionment, design and evaluation. Interviews and scenario-based user testing were conducted to identify the underlying problems. The findings indicated that the numbering system for rooms was inconsistent, and the signage was not clear, visible and coherent for all the buildings on the campus. Using graphic design principles and wayfinding guidelines, a new consistent room numbering, a signage system and a mobile navigation app were proposed, developed and evaluated. The results showed that the new wayfinding system was clear and easy to understand, and it can be applied in all buildings. We observed a shorter time spent navigating to a specific room, and no mistakes was made. The app was found to be a useful and helpful tool for wayfinding. As a result of this study, the authors highlight the importance of involving users throughout the entire research process, which is our most significant learning experience as a group.The campus map in the top picture is the Parramatta South campus of Western Sydney University. It has several heritage buildings going back to the time of early settlement. Many new buildings continue to be added.
While some retirees will seek a sea change to resort-style living, others want to stay connected to their families and established neighbourhoods. Some might even be thinking about planning renovations to make staying put easier. A place in the country sounds ideal, but is it the right choice?
An article in Aged Care Insitecritiques the age-restricted model of villages. It asks if this is a sustainable model into the future. The article was written in 2018 and shows foresight given today’s issues with aged care. Many of the current issues are discussed and the author, Susan Mathews questions if this is the right way forward.
Mathews proposes alternatives, one of which is flexibility of design across the housing market so that people can receive care at home when it is needed. This fits with the principles of universal design as outlined in the Livable Housing Design Guidelinesat Gold level. Other key points are inter-generational interaction, connectivity, inclusion, and proximity to conveniences. A good article from an architect’s perspective. The title of the article is Aged Care in the urban context: what’s missing?
Almost anyone can create a website or add content these days. It doesn’t have to be an IT specialist. One the most basic accessibility features is colour contrast. No matter what level of vision we have, we all need contrast. But how much contrast is enough? And what about colour combinations?
Vision Australia has a colour contrast analyser and instructions on how to use it. The analyser is a tool for checking foreground and background combinations. It also has a function to simulate certain vision conditions such as colour blindness. There ismore information on their webpage. The contrast information is also useful for printed material.
For the more tech people, the Axess Lab website has links to seven free tools that help you measure color contrasts that meet the contrast requirements in the Web Content Accessibility Guidelines (WCAG). With almost everything in life being linked to the internet, it is important to make sure sites are fully accessible. Colour contrast is important for many with low vision, but accessibility does not have to equal boring. By going to the website you can see more on each of these seven free tools:
Most conference organisers target a workforce audience and they assume people with disability don’t have jobs. If you don’t see someone at a conference with an obvious disability it’s easy to assume they aren’t around. If the conference is not inclusive, they won’t come. A new article on universal design and accessible conferences joins the dots between all the aspects of a conference. It needs a holistic approach because it is much more than ensuring there is an accessible toilet. The article applies the principles of universal design as a way of thinking about access and inclusion. It covers:
The Americans with Disabilities Act (1990) mandates the inclusion of individuals with disabilities to a broad range of facilities and public buildings. One overlooked area is access to conferences. Conferences are held in a range of buildings, including purpose-built venues, hotels, and stadia. Often, the focus is on access for people with mobility limitations, but access for people with other disabilities, such as vision or hearing loss, or mental ill-health, can be overlooked. It makes sound business sense, as well as a sense of social justice, to ensure more people can access conferences. A literature review highlights key considerations to make conferences more accessible to a broad range of people with disability. A theoretical framework of universal design is proposed to support the ideas. A holistic approach is taken including online booking, transport, and parking, since, without these being accessible, the event becomes inaccessible. Other aspects considered include registration, seating, restrooms, catering, and communication aids.
Making conferences more accessible
An academic paper titled Making Academia More Accessible chooses to start the topic with accessible conferences and events. A case study is used to to demonstrate how it is possible to overcome “Ableism in Academia”. An interesting and easy read for anyone staging events of any size. Each of the features are listed including; quiet room, catering, live captioning, sign language, PowerPoint presentations, staging, microphone use, ticketing and toilets. The concluding reflections discuss the feedback they received and the ongoing impact of this work. The paper also discusses how academia has to consider the diversity of its workforce as well as its student body and others. The case study comes from University College London and University of Kent. There is a link to a one page summaryof the strategies at the end of the article. Extra costs involved, especially live captioning and signing, but there was no extra budget assigned – it was achieved by volunteer effort and sponsorship. The argument for the economic value of inclusion is therefore lost and will continue to be lost until it is realised the extra cost is actually an investment. It is not ‘lost’ money.
Conference attendance from a user perspective
When academics organise a conference on health and wellbeing, the people being discussed are likely to be in the audience and on the speaking program. But how many academic conference organisers think about this? Not many it seems. Sarah Gordon has written a very readable article about her experience as a conference speaker, attendee and user of the health system. Conferences with disability related content are generally considerate of the “nothing about us without us” approach. But little consideration is given to mental health. While the focus is on mental health in this paper, the comments can be applied more generally. The UN Convention on the Rights of Persons with Disability is referenced throughout and this makes it a long read. Conferences are part of the right to life-long learning and education, and the right to give and receive information. The application of universal design principles are discussed as a way to create greater inclusion for conferences. The paper is titled, What makes a ‘good’ conference from a service user perspective? by Sarah Gordon and Kris Gledhill, in the International Journal of Mental Health and Capacity Law (2017).
Universal design and accessible meetings
Even conferences about inclusion, universal design and accessibility can fail to meet the first requirement of their own content. That is, to make the conference and venue accessible and inclusive. New research aims to promote awareness among meeting organisers and the conference supplier companies about the need to remove barriers to meetings and conventions. This includes the whole issue of destinations and visitor experience for the surrounding area.BestCities Global Alliance produced the report, Universal Accessibility in Meetings. 12 cities are featured in case studies, including Melbourne, with a 15 point checklist for meeting organisers. Final step will be to get presenters to universally design their PowerPoint presentations.
Is the quest for inclusive design so difficult that we need so many different terms? Are new-fangled methodologies improving the situation if the aims are the same? Many different ways of promoting the process of designing inclusively is surely confusing everyone. Enter “Humanity-Centred Design”. This one is a bit different because it’s about the planet as well as people.
Many of our current and future designs will be inhabited by upcoming generations whose consumption patterns will have different values. According to an article from the UK designers need to embody the values of inclusion, ethics, empathy and cooperation. Designs will need to be meaningful to appeal to upcoming generations. Hence the proposition of a new paradigm or model – Humanity-Centred Design.
The title of the article is, Humanity-Centred Design – Defining the Emerging Paradigm in Design Education and Practice.
The Sustainable Development Goals also embody similar values and these are gaining traction in many fields of work.
The chart below is from the paper and shows the evolution from functional approach to a people focused approach.
Knowing about inclusive design and actually doing inclusive design are two different things. That is, industrial design students can tell you what inclusive design is and that it is important, but there is little evidence it shows up in their designs. This was one of the findings from a study of design engineering students. 
Minimum access standards for the built environment do not guarantee accessibility. Unfortunately, we still have designers who aren’t interested in best practice, only in ticking the compliance box. It also means that access is a last thought and remedies, such as ramps, are tacked onto the “grand design”. But universal design should be the grand design if we want equitable and dignified use by all. 
How do we know if a flooring surface is slip resistant? And is it resistant in different situations? Slips, trips and falls account for a significant proportion of hospital stays. But we seem to accept this as inevitable. Lots of energy goes into educating older people and others to avoid falls, but the issue is much broader. A group of passionate people think we can improve the situation by developing and testing floor surfaces that minimise the risks. This diverse group came together in a conference earlier this year.
Richard Bowman’s recent publication challenges conventional methods of testing tiles for slip resistance. Testing is mostly done in laboratories and the results are used for setting Standards for slip resistance. 
Designing universally requires the involvement of users of all ages and abilities in the design development stage. Inviting them to comment at a later stage assumes only cosmetic changes are needed to the “grand design”. But inclusive design begins right at the stage of design “thought bubbles”. 
University campuses are some of the most confusing places to visit. There seems no sense of order with buildings set up higgledy-piggledy fashion. Finding you way takes more than a campus map. Given that most campuses have buildings added as the years go by, creating a good wayfinding system is always going to be a problem. However, finding you way by learning from users is a good start.
translated the information into prototypes. The evaluation phase used two types of user testing.
While some retirees will seek a sea change to resort-style living, others want to stay connected to their families and established neighbourhoods. Some might even be thinking about planning renovations to make staying put easier. A place in the country sounds ideal, but is it the right choice?
Almost anyone can create a website or add content these days. It doesn’t have to be an IT specialist. One the most basic accessibility features is colour contrast. No matter what level of vision we have, we all need contrast. But how much contrast is enough? And what about colour combinations?
An academic paper titled 
When academics organise a conference on health and wellbeing, the people being discussed are likely to be in the audience and on the speaking program. But how many academic conference organisers think about this? Not many it seems. 
Even conferences about inclusion, universal design and accessibility can fail to meet the first requirement of their own content. That is, to make the conference and venue accessible and inclusive.