Author: Jane Bringolf

The real lives of online learners

Maslow's pyramid diagram of needs: at the bottom are physical needs, then safety and security, then love and belonging, rising to self esteem and at the pinnacle is self-actulisation.Online learning will continue to be an important way of teaching and studying. But little is understood about unintended consequences for some learners. Some will be left behind. Ready access to a computer or device and the internet is just the start.

Anxiety about home backgrounds can prevent learners from turning on the camera. Lack of good housing and adequate food can also be an issue. If education systems are to be truly inclusive, the real lives of learners need to be factored into learning processes. 

Understanding the value of diversity, equity and inclusion is important for upcoming generations who will be tomorrow’s decision-makers. This is a key point made in an article from Arizona State University. The article discusses the issues within the context of changes brought about by the pandemic. There are interesting ideas that incorporate the real lives of learners and the diverse issues they have.

Using Maslow’s Hierarchy of Needs, they remind us that food and shelter are not a given for all learners. Providing a place to sleep and eat is one example of assisting learners to complete their courses. Other examples are included in the article. 

The title of the article is, Inclusive Campus Environments: An Untapped Resource for Fostering Learner Success  It is part of a series, Shaping the Futures of Learning in the Digital Age. 

Abstract

The purpose of this paper is to consider new possibilities for higher education, where the principles of Universal Design for Learning (UDL) provide a framework for creating digital and physical environments that honor every learner’s unique lived experiences and support the expectations of learners for their individual life goals. Each learner brings their own unique lived experience; multi-level intersectionality; and cognitive and social learning variabilities to their educational journey.

Many of these present obstacles to their realizing successful learning outcomes. Understanding the lived experiences in the learner’s journey and creating environments that remove barriers to learning requires a deep understanding of inclusion, which is central to the framework of UDL. How can we create a campus that promotes a sense of belonging, community, and well-being — a campus that has the potential to increase the number of learners who persist to completion? It begins with honoring the uniqueness of every learner.

 

What is universal design?

Slide at a universal design conference with the words, good design enables. Bad design disables. That is what universal design is.Universal design is understood internationally as a means of achieving an inclusive society. It is a simple idea. Why not design for the most number of people who can use a product, place, building, service or website? But is it actually that simple?

Several myths have arisen in the last 50 years since the term was coined. The term Universal Design is recognised internationally, but there are others including, Inclusive Design, Design-for-All, Human Centred Design, Accessible Design.

For easy reference here is a list of past posts and resources on universal design.

Resources for universal design

10 Things to know about Universal Design lists key benefits and dispels myths

Universal Design: Creating inclusion for everyone is a magazine article

Meet the Normals: Adventures in Universal Design, and Universally Designed Digital Life are two videos explaining the concepts well.

Whole of Victorian Government Universal Design Policy promotes universal design in public buildings. There is also a summary version. They are both in Word. 

Diversity of Explanations of UD lists some of the everyday words that can be used to help explain. UD is about diversity so why not have a diversity of explanations.

8 Goals of Universal Design express the principles in a practical way. Easily adapted to any context by using terms and language that suit.

7 Principles of Universal Design are often quoted, but not always the best explanation for people new to the topic. 

Principles of Inclusive Design by the Commission for Architecture and Built Environment (CABE) in UK. 

Hobsons Bay Universal Design Policy is a very useful example of how to devise a policy for an inclusive community. 

Digital and web accessibility have their own section on this website. 

Library building with wide level paved pathway to the entrance. Picture taken in Berrigan NSW.“UD is an increasingly important feature of nation states seeking to develop a fairer society for people unable to access and use, with ease, the designed environment. It is based on the premise that the design of products and environments ought to ‘be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design’ (Mace, 1988: 1).” (From Universalising Design website which also has more information on universal design in homes.) 

Apartment Design Guides: Victoria, NSW & SA

Front cover of standard with internal view of an apartment.Here are three apartment design guides: Victoria, New South Wales and South Australia. 

Reference to accessibility is the last item in the list of design considerations in the 2021 better apartment standards from Victoria. However, it is a good reference with technical advice. 

    • A clear door opening of at least 850mm at the entrance and main bedroom
    • A clear path of 1200mm between entrance and main bedroom, bathroom and living area
    • A main bedroom with access to an accessible bathroom
    • At least one accessible or adaptable bathroom

New South Wales

front cover of the apartment design guide.The NSW Department of Planning Apartment Design Guide includes a small section on universal design (Section 4Q). In explaining the concept, it states that all members of the community benefit, not just older people or people with disability. It also points out that universal design is not the same as the Australian Standard, AS4299 which is about adaptable housing. 

In the design guidance section, it continues to refer to the Livable Housing Design Guidelines (Silver Level, equivalent to visitability). However, it should update this to align with the 2022 National Construction Code and the Livable Housing Design Standard. 

The guide also continues to advise a proportional number (20%) of apartments be provided, which means universal design is not universally applied. Consequently, this becomes specialised housing rather than mainstream housing. The new apartment guide replaces the NSW Residential Flat Design Code. The guide was published in 2015.

South Australia

Photo used for front cover of guide. It shows an outdoor area similar to a veranda.The Housing for Life: Designed for Living guide was developed for the South Australian Government. Population ageing and ageing well polices underpin the report and guide. The features and factors that older people identified as important are documented as well as industry perspectives. It also outlines the economic arguments for considering the housing needs of older people. Examples of floor plans are included in the 2019 report which is 16 pages in PDF.

Note: In October 2022, the National Construction Code made Silver level mandatory in all new dwellings. However, as at January 2025 NSW has not agreed to adopt the nationally agreed standard. The government claims it is doing sufficient housing for ‘those who need it’.  Queensland adopted the new standard in October 2023, ACT in January 2024 and Victoria in May 2024. However, due to continued pressure by the housing industry, the Queensland government is considering rolling back universal design requirements. 

Good design for social housing

Front cover of the social housing brochure. A woman sits on the edge of a raised garden bed.Good design for social housing creates neighbourhoods where people feel they belong. The NSW Government has produced a four page brochure outlining their goals for social housing. Wellbeing, Belonging, Value and Collaboration are keywords. There is no explicit mention of universal design principles in this document, but there is in the one that links with it. This is the one on dwelling requirements for good design in social housing.

The more detailed document of dwelling requirements leads with legislation and codes. It follows with universal design principles. They require all new stock to apply a minimum level of Silver as outlined in the Each development may require a percentage of Gold level as well.

The documents are titled, Good Design for Social Housing, and Dwelling Requirements. 

The NSW Government Architect has also introduced a universal design approach into its overarching document, Better Placed. While the term “universal design” is not used explicitly, it is inherent in the way the document is written. 

2023 Update

The 2022 edition of the National Construction Code includes the new Livable Housing Design Standard. The accessible features are based on the Silver Level of the Livable Housing Design Guidelines. There are two handbooks: one for the minimum requirements (silver) and enhanced features (gold). 

 

Urban design and active living

An infographic from the guide focused on buildings.Healthy active living is a good thing but it isn’t just about joining an exercise class or a gym. It’s about a whole of life approach to a process none of us can avoid – ageing. So it begins with the design of our built environment – the everyday places and spaces, including our homes. But does being ‘active by design’ include thoughts of older people and people with disability?  Healthy Active by Design is a Heart Foundation online resource. This website is a practical guide that offers evidence, advice and examples to assist with the development of healthy and active neighbourhoods. It covers: Public Open Space Buildings Community Facilities Housing Diversity Destinations Sense of Place Movement Networks Healthy Food Each section leads to more information and checklists. There is little mention of older people and people with disability in any of the section checklists. “Accessible” and “accessibility” are mentioned a few times but these terms mean different things to different practitioners.  In terms of housing, this is expressed as housing choice and aged care facilities and specialised accommodation. Unfortunately, old assumptions about the accommodation needs of older people are solved by age-segregation. While the guide is focused on younger cohorts it offers good information for taking a whole of built environment approach to active design. The video below gives an outline. 
Editor’s Comment: I think this is another case of an organisation forgetting the National Disability Strategy which should be considered from the outset. It’s likely that hired consultants have no idea about the overarching Australian policies when devising resources. Inclusion, by definition, is not something separate to add at the end.    

Human-centred design playbook

Front cover of the Human-Centred Design Playbook from the Government of Victoria. The cover is dark blue and bright pink with white text. Human-centred design is an approach to problem-solving that puts people at the heart of the process. It’s about empathy with users. This style of approach has the potential to generate more varied ideas for design solutions. It’s more than community engagement – it’s a collaborative and iterative design process. Collaboration and iteration are at the core of a universal design approach.

The Victorian Government’s Human-Centred Design Playbook is specifically for the public sector. And not just those with job descriptions that are about policy, planning and design. 

The aim is to help staff collaborate better with the service design team, service designers, and external design agencies. The guide does some of the thinking in helping to assess options and practical steps for implementing the project.

Taking an iterative approach to design is at the heart of the process. “We iterate because we know that we won’t get it right the first time. Or even the second… it allows us to keep learning.” 

At 100 pages covering methods, design plans, outputs and case studies this playbook has everything. The Digital, Design and Innovation branch of the Department of Premier and Cabinet produced the playbook. It is designed as a starting point for planning and scoping design-based activities. 

You can download a copy of the playbook directly from the website. 

The playbook complements the Victorian Government’s Whole of Government Universal Design Policy. 

Principles of human-centred design

Design consultant David Townson discusses his seven principles of human-centred design in a Design Council blog article. He has spent his career developing products and services to make them work for people. He argues that users are human beings – that includes every human being a design impacts.

New designers often miss this subtle point and focus on a specific primary user, says Townson. And there could be more than one primary user. The factory-workers that make it, the courier that delivers it, the installer, and the mechanic who fixes it. Even the person who disposes it at the end of its life.

“All design should be human centred, it’s as simple as that. And I mean human-centred, not ‘user-centred’ or ‘user-friendly’”

David Townson, design consultant

A hand holding a large potato being peeled using an OXO Good Grips vegetable peeler.

7 principles of human-centred design

According to Townson, these are briefly, the seven principles of human-centred design:

Get past your own great idea. Observe the environment in which you are designing, watch people in that environment, talk to people and observe them in shops.

Don’t be restricted by your own knowledge. During the research process ask smart, naive questions. Eliminate all your assumptions and turn them into validated knowledge. Being convinced you know everything isn’t conducive to that outcome.

Spend time with real people in real environments. Observation of people is crucial. It is this keen and open-minded observation that triggers off a great idea in the first place. That’s how the famous OXO Good Grips came to be designed.

Identify other users. Following on from the OXO story, the designer discovered that it wasn’t something only his wife needed. They identified expert users – chefs.

Follow your users lead and needs. Chefs wanted it too. But they wanted a blade with steel. So that’s what they did and improved the design.

Think about the whole journey of the product. As a designer you cannot just stop at your primary user as the product has a life before and after that and impacts on people beyond them. Think about what happens during and at the end of the product’s life.

Prototype and test your idea. Prototyping forces you to share your ideas rather than developing them in a vacuum. Seek out people who may have a different take on things allowing you to validate your idea and gain constructive feedback from potential users – beyond the easy feedback given from family and friends.

For more detail on Townson’s ideas see the Design Council article, Seven tenets of human-centred design.

For interest, here is the OXO story on YouTube.  

 

What is human centred design?

It isn’t just about consulting with humans in the design process. It is about understanding the impact that design has on us as humans. Sarah Williams Goldhagen argues that people undervalue good design. 

A large arched walkway at night with purple bougainvillea flowers overhead. The pathway is well lit but has the line shadows of the arches across it.

There is no such thing as neutral when it comes to design of the built environment. It has either a positive or negative effect on people.

A place should inspire uses and passers by. If it doesn’t support what people need to do then it is eroding wellbeing and impoverishing people’s lives. This is especially the case when you can’t even get into a place or space because it is inaccessible. Goldhagen goes on to say that good design is less about personal taste and more about human bodies and minds. Goldhagen’s article is in the Journal of Urban Design and Mental Health. It is titled, What is Human-Centered Design? Should Anyone Care? 

Architecture and tactile ground markers

A band of yellow tactile hazard markers surrounds the outside of a poorly constructed footpath. But there are no markers on the nearby kerb ramp.When it comes to accessibility in the built environment, it’s a common for people to think wheelchairs. Consequently, designers think of adding ramps, wider corridors and elevators. The Australian Standard for access and mobility is focused on wheelchair users and people with vision impairment. So it is little wonder that designers think this is the sum total of disability access. When tactile ground markers and ramps are not integral to the design we end up with long ramps and an excess of tactile ground markers.  An article in Archdaily discusses the integration of tactile surfaces into design. The article gives a brief history, discusses the different types of tactile ground markers and how they are used. The main point of the article is that added thoughtfully, tactile makers can “improve the lives of all their occupants”. The article has many pictures to illustrate points made.  A person who is blind will use their white cane to follow the directional markers, or their feet. People with low vision or partial sight can also use these markers effectively if there is sufficient colour contrast.  The title of the article is, Why we should integrate tactile surfaces into architecture. It has pictures and drawings to illustrate points.  Three steps into doorway are tiled with grey hazard tactile markers edged with yellow markers. Editor’s comment: I have a large file of pictures of poorly and wrongly placed tactile ground surface indicators (TGSI). Some are placed as if to prevent slips. For example, on the treads of stairs as shown in the picture.  

Tourism promotion: representing people with disability

two people stand in front of racks of tourism brochures.Promotional material continues to under-represent the diversity of the population. We’ve been so used to seeing white faces in advertisements that to see anything other is a surprise. But is that the response marketing experts want? Then there are the stereotypical images, especially related to older people and people with disability. People with disability also like to travel, often within a family group. So how well are these, and other groups, represented in promotional material?   A recent research project in the US critically assessed promotional materials: brochures, rack cards, websites and online booking platforms. They found that fifty per cent mentioned disability in some form. This included “disabled” and “handicapped”, “wheelchair” and “special needs”. They found that outdated language remained the norm. Indeed, some language was considered harmful for people with disability.  The title of the article is, Beyond accessibility: exploring the representation of people with disabilities in tourism promotional materials.  The article covers some important ground in the area of inclusive tourism. Promotional material gives an impression of a destination or venue. Visual and textural representations were either absent or stereotypical. Industry as a whole has been slow to respond to what is estimated to be 25% of the prospective market. Their promotional material reinforces their lack of interest in this market.

Abstract

Globally, over one billion people experience some form of disability. The number of people with disabilities (PWDs) continues to rise due to an ageing population, the spread of chronic diseases, and improvements in measuring disabilities. However, tourism promotional materials continue to perpetuate a homogenous gaze catering to non-disabled audiences. Thus, informed by critical disability theory, and an inclusive tourism approach, this study explores how PWDs are represented in tourism promotional materials, specifically tourism brochures, from the American Southeast. Through a content analysis of over 200 county level brochures from nine south eastern states and interviews with state level tourism marketing directors, three emergent themes were identified: ADA compliant is ‘good enough’; ‘Diversity’ means including more people of color or ‘ethnic’ groups; and Pets are welcomed but how about PWDs? The findings offer insights for inclusive tourism and breaking down the physical and psychological barriers that hinder PWD participation in travel and tourism.

Accessible Acropolis: Heritage meets Access

A wide and level pathway leads to the Parthenon on the Acropolis. Heritage meets access.If Greece can make one of their most ancient heritage sites accessible then there are no excuses for others. Besides, everyone should have the opportunity to share in a nation’s culture and heritage. Smooth surfaces and lots of free space makes a visit to the famous Acropolis enjoyable for everyone.  The project was not approached from a maintenance perspective; that is, upgrading paths built at least fifty years ago. The pathways follow archaeological findings over the years, restoring the ancient route of the Panathenaic Way.  The brief article in the Greek Reporter provides a little more information with two videos. An explanatory video is in Greek and without English subtitles. However, the four minute video gives a good idea of the access improvements regardless of language. A new lift replaces the one installed for the Paralympic and Olympic Games in 2004. Good news for those who visited Athens for the Games.  However, not everyone agreed to the changes to make the place more accessible. 

Heritage, Access and Ancient Greece

Illustration of a Greek temple reconstruction showing a ramped entrance.Ancient Greece is well known for its many temples and healing sanctuaries. Hence, we have evidence that the ancient Greeks thought about access ramps. They made an architectural choice without legislation. However, it wouldn’t make sense to design and build a healing sanctuary that excluded the very people it was designed for. An article by Debby Sneed discusses the history and ancient sites from the perspective of access, illness, injury and disability. She shows that disablement features in ancient Greek icons, art and sculpture. This is an indicator that disability was considered relatively normal in society. There were no attempts to hide it.  An interesting history of ramps and ground level construction at healing sanctuaries. It includes details of various sites and discusses why some have ramps and others not. Sneed concludes that if the ancient Greeks gave thought to their disabled community, it’s important we do too. The title of the article is, The architecture of access: ramps at ancient Greek healing sanctuaries   

Abstract

Ancient Greece is well known for its many temples and sanctuaries, including several dedicated to healing and associated cults. Informed by disability studies, this article analyses the architecture of public spaces and facilities, alongside epigraphic, iconographic and literary evidence, to argue that the ancient Greeks sought to ensure the accessibility of healing sanctuaries. Even without a framework of civil rights as we understand them today, the builders of these sites made architectural choices that enabled individuals with impaired mobility to access these spaces. It is hoped that this research may stimulate further investigations into accessibility at other sites in the Classical world and beyond.  

Good design: Not an added extra

A night time view of iconic buildings in Singapore. Good design not an added extra.What makes good design in the built environment, and who is it good for? And how do you measure the value of good design? These are vexed questions when it comes to everyone who has a stake in urban environments and housing.  Property developers will have one idea of value, designers another, and users and occupiers will have yet another view. So how to bring this together and measure good design? It’s not an added extra. 

An article by urban researchers and the Victorian Government Architect discusses these issues. The construction industry is considered a major contributor to Australia’s economy. Consequently, measurements of value will be in dry economic terms. But value to citizens cannot be measured with existing economic models. This requires qualitative measures – that is, asking people about their experiences with the built environment. The article has charts comparing different perspectives on design and value that make the points well.

The title of the article is Placing a value on good design for cities: evidence and prospects. Although published in 2014, the content remains relevant today. The article joins the dots between the public environment and our homes. 

“The challenge is to broaden from readily measured elements of design such as cost per square metre or apartment size, to include the less readily measured ones such as sense of security or good ventilation…” One architect argued that good design “improves the function and usability of the house, while reducing building costs.” This was achieve by reducing the “‘wasted’ hallway space by 5%, translating to a reduced construction cost of around $18,000.”

There is a companion article with an emphasis on apartment design. 

From the abstract

The built environment has value. Most commonly, that value is established through market prices for rent or purchase. Some elements of value, while recognised as important, are under-appreciated as it is difficult for them to be directly monetised or quantified in other terms. The value of the built environment to the community of public stakeholders, may differ and conflict with those of individual private stakeholders. 

This paper works with the proposition that good design in the built environment imparts value and that there is a need to articulate value in order to inform decisions about what is good design and how to achieve best value built environment outcomes.

Arguments for good design must rest on a rigorous evidence base, with a clear methodology for establishing a cost-benefit assessment process or other consistent measurement approaches. Research addressing these issues has been investigated internationally, particularly from the UK. However, the value of good design is under researched in Australia.

This paper presents a review of the current state of research into the value of good design for the built environment, both in Australia and internationally. Following this, methods to address key gaps for valuation are presented and steps for further research outlined.

 

The economics of assistive technology

Chart showing return on investment for individuals, families and society.Why is some technology called “assistive” technology?  After all, isn’t all technology assistive? It seems that any technology developed for people with disability is assistive, while other technology is just, well, technology. A report on the economics of assistive technology outlines the benefits of investment.  Technologies specific to disability used to be called “aids and equipment”, but we have moved on. Smart phones are  everyday technology for most people. For people with disability they can also be an important part of a suite of technologies.  In Australia and other countries, access to assistive technology (AT) is not automatic. It has to be applied for and justified and then a budget assigned to it. Some people have to resort to charities for help. Imagine if you had to do this for cancer treatment. Denying and delaying access to AT comes at a cost. It’s a quality of life cost and an economic cost to the wider community. Instead of talking “cost” we should be talking “investment”. The value of providing AT is documented in a global report. The research focused on four devices, hearing aids, prostheses, eyeglasses, and wheelchairs. They found that for every one dollar invested, nine dollars are gained. That’s a return on investment of 9:1.

What about the built environment?

If we include home modifications in the suite of technologies to enhance functioning and independence, we would no doubt find similar a return on investment. It would be a better investment if homes were universally designed in the first place. This is one study that recognises the benefits to the whole family, not just the individual. This is an important point. Most people with disability do not live alone.  The title of this document is, The case for Investing in Assistive Technology. Replace the words “assistive technology” with built environment and housing and the report still makes sense. AT requires the rest of the world to be accessible and universally designed. That way, we can all benefit from people getting the AT they need when they need it.