Architecturally, glass stairways have an aesthetic of their own, but intuitively they seem more dangerous than regular stairways. So are they, and if so, by how much? An observational study of two public stairways, one glass and one concrete, showed that the glass stairway had significantly more incidents. This was in spite of more caution being used on the glass stairway. Indeed, they were eight times more likely to have an incident. Encouraging people to take the stairs is one of the proposed strategies of healthy built environment movement.But if the design excludes users because of the design, or is less safe, this is discriminatory. And yes, there might be an elevator, but this is not equitable access. Regardless, everyone should have the opportunity to use the stairs if they wish.The title of the study is, “The effects of glass stairways on stair users: An observational study of stairway safety”. It is open access on Academia, or you can download the 2MB PDF file. There is an earlier stairway study on ResearchGate, “The effects of interactive stairways on user behavior and safety” by the same authors.Abstract: The purpose of this study was to assess the safety of a winding glass stairway by observing the behavior of stair users and to identify issues that should be studied in a laboratory setting. A checklist for coding stair use behaviors was developed. Video observations were conducted in a retail store with a glass stairway (GS) and a shopping mall with a conventional stairway (CS). Key behaviors related to safety (tread gaze, diverted gaze,handrail use) and stair incidents on the two stairways (GS and CS) were identified from the recordings and compared. On the glass stairway, more users glanced down at the treads (GS: 87% vs. CS: 59%); fewer users diverted their gaze away from the stairs (GS: 54% vs. CS: 67%); and handrail use was higher (GS: 32% vs. CS:24%). Incident rates were much higher on the glass stairway (6.2%) compared to the conventional stairway(0.7%). Walking on winding treads made of glass may be more dangerous than walking on conventional materials due to reduced visibility of the tread edge or reduced friction between shoes and treads. Recent laboratory research suggests that stairway users may behave more cautiously using stairways with glass treads but the results from this study demonstrate that the benefit of increased caution can be negated in real world conditions.
The Longevity Revolution along with the recent pandemic is asking questions about aged care and retirement living. Can we keep doing the same? The short answer is no, but what to do instead?A report from an architectural group reviews the literature and makes some strategic suggestions for the future. The research looked at how the market can re-align itself to the aspirations of upcoming ageing generations. As we know from previous research, it isn’t looking like retirement villages, and there’s a preference for aged care at home. The costs of aged care are discussed at length. Consequently, affordable strategies are needed for both older people and for government. Using models from overseas they suggest serviced apartments, communal flats and co-housing. Multi-generational living is presented as a new idea. It is premised on the notion that people will be happy to move when their current home no longer suits. We already have multi-generational living in our existing neighbourhoods. The homes just aren’t accessible for everyone at every age. Nevertheless, the researchers eschew the notion of mandatory universal design standards in dwellings. The report returns to the notion of specialised housing products for older people and talks of being able to convert “normal dwellings” to enable home care. The multi-generational neighbourhood model is presented as a combination of different housing options where young and old exchange services.The title of the report is Aged Care in Australia and argues for the market to create new and sustainable ideas. It was prepared by Architectural Research Consultancy for Carabott Holt Architects.Editor’s note: Researchers claim the Productivity Commission supports voluntary uptake of universal design standards, not regulation (see p.4). Nevertheless, the Productivity Commission recognises, “The Australian Government should develop building design standards for residential housing that meet the access and mobility needs of older people.” (See the Summary of Proposals.) The PC report goes back to 2011 when Livable Housing Australia was set up to lead a voluntary roll out of UD features in housing. As we know, this has not worked.The image is courtesy Guy Luscombe’s NANA project report.
What about a post-pandemic social housing stimulus project? Not a new idea, but such ideas usually relate to new housing. So what about modifying existing social housing? This is so that people can stay in their community for longer as they age. Lisa King argues the case in a research paper with a focus on older women.
King’s paper begins with a literature review of the issues related to older women and housing. The case study takes the floor plans of existing dwellings and makes changes to show how to make them more accessible. The case study includes studio units and two bedroom units. There is also a site plan, a demolition plan and costings too.
King summarises the research by giving a rationale for choosing 1960s dwellings, and says the project is scaleable, modular and cost effective. In addition, this type of work provides employment for small and medium businesses. And of course, it optimises existing stock while improving the lives of residents. King sums up with, “The result would be universally accessible housing and an asset which would assist meet the growing demand for residents to age-in-place with dignity.”
Make your product more usable by more people in less time. That’s a great aim, and it is the opening line in the IBM Equal Access Toolkit. With many websites remaining inaccessible, this toolkit assists web developers and designers increase accessibility. It comes with Accessibility Checkers and has reporting tools for accessibility conformance.
Non-tech people should also have a look at this Toolkit especially if they are in charge of contracting a web developer for their website. Or when they update their website.
There are five steps: Plan, Design, Develop, Verify, and Launch. The process inolves the whole team regardless of their level of expertise.
The Equal Access Checklist is where it gets technical and links to the WCAG2.0/2.1 Checkpoints. There are four principles underpinning the process.
1: Perceivable – Information and user interface components must be presentable to users in ways they can perceive.
2: Operable – User interface components and navigation must be operable.
3: Understandable – Information and the operation of user interface must be understandable.
4: Robust – Content must be robust enough so it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
For an overview, G3ict has a media release explaining why this toolkit is needed. Accessibility is an issue that comes up in legal and policy discussions in many organisations. While many websites have improved their accessibility there is still a long way to go. It is worth noting that a new site might be fully accessible but as new material is uploaded, it isn’t always checked for accessibility over time.
The sudden move to online instruction runs the risk of forgetting accessibility features. A cheat sheet onmaking a quick move to online instructionhas some handy tips. Some are obvious, but of course, they are obvious once they are mentioned. Basics such as, make sure you don’t have a bright light behind you. But other tips are not so obvious for accessible online instruction:– Don’t try to do anything you are not comfortable with– Focus on the essential learning– Keep lectures shorter– Make documents accessible and caption videos– Allow a range of assignment options– Find ways to work out what works and what doesn’t– Make expectations clearThis one pager has a brief explanation on each of the tips and should help give confidence to instructors making the change. Many tips are good for video meetings as well. The cheat sheet comes from Disability Compliance for Higher Education.
What is it about designs that either include or exclude users? Many designs are everyday – the things we hardly notice. That is, until we have difficulty using them. Design students need to see how exclusion happens.
Deborah Beardslee takes the perspective of physical ability to analyse how inclusion and exclusion happen in the design process. She notes that most designs work reasonably well for most people even if they aren’t designed that well. But we are all familiar with some degree of compromised experience. For example, hard to read instructions, doors that are difficult to open, places difficult to navigate and generally unappealing places.
Beardlee’s article will be of interest to design educators as well as practitioners. It focuses on examining everyday interactions with commonplace items with analysis of several examples. The aim of the paper is to encourage strategies for educating designers to be more inclusive.
Abstract: Age and physical ability are natural filters for assessing the successes of designed objects, messages, and experiences. Design problem solving contributes (or not) to the resolution of challenges faced by aging and/or physically challenged individuals as they interact with products and contexts in the built environment. This paper examines some design details, solutions, and situations that impact everyday inclusivity and quality of experience, and suggests approaches toward understanding and increasing interaction success for all of us.
The comparisons presented in this work are intended to initiate an evolving platform for the discussion and development of design education strategies and content that prioritize aging and physical ability issues. Some familiar macro and micro examples have been chosen to illuminate everyday user interactions, challenges, and considerations. Ideally, increased exposure to these aspects, through audience-, age-, and ability-related projects, courses, and curriculum, will strengthen awareness and empathy in young design students, and encourage thoughtful, and more inclusive, design in the future.
The key to sustainable cities is to make them age-friendly, to work collaboratively across city departments, and to engage all ages in consultations. This is because older people risk exclusion from social and economic life if we keep designing cities in the same way.
The policy brief on ageing from the UN group in Europefocuses on housing, access to green and public spaces, and transportation. The policy brief also looks at how smart technologies can be leveraged to improve the situation.
Mainstreaming ageing, gender, disability and human rights in urban planning is the key. Involving all generations for a people-centred approach, and not working in silos are also important. These are all elements of a universal design approach.
Each section on housing, green spaces and public places, and transport address the issues in more detail. A lengthy document which should be of interest to policy makers and urban planners working at all levels.
Airlines are working to improve accessibility, but airports also need to step up. People with disability are making regular complaints, and older people are likely to just give up travelling by air. Not good for the travel industry or tourism. So a well researched guide is welcome in this space. Wayfinding is far more than just good signage – it starts with the whole building design. Airport wayfinding is about the customer experience and promoting independent travel. That’s regardless of age or ability.
Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities is a comprehensive guide for wayfinding professionals, signage designers, and interior designers. It is published by the US Transportation Research Board’s Airport Cooperative Research Program. It comes with a checklist that emphasises community consultation as part of their universal design approach to wayfinding. The PDF is free but you need to sign in.
Make flying less miserable
What brings repeat business to an airline? Improving snack selection, smiling staff, warm welcome messages on video screens? None of these. Anyone who has travelled by air, even those who do it regularly, will know that the aircraft itself is rarely the issue. The issue is anxiety. And you can double that for anyone with a cognitive or physical condition which makes it more difficult. So what can be done to make flying less miserable?
An interesting article in FastCompany explains how the anxiety begins before leaving home. Will I miss my flight? Is my baggage under the weight limit and will it arrive safely? Will there be room for my carry-on? And in the current situation, will I catch COVID? The anxiety continues with queues for passport control, waiting for baggage and finally getting to the destination. No wonder travel is tiring.
So the answer to improving customer satisfaction and repeat business is finding ways to reduce anxiety and smooth the the travel experience. The article makes no mention of travellers who need additional supports, but the content of the article has some good points. It is basically about designing the travel experience to be more convenient and easy to use – aligning with universal design concepts.
Whether people fly once or twenty times a year, their stress levels are similar. And familiarity with airports does not reduce stress. Many other factors add to increase tension and negative responses. Travel excitement can easily become travel stress. Long waits in security lines, and getting lost in the terminal are just two stress factors. But airport design can improve the travelling experience.
Airport design has a major role to play in reducing stress levels for travellers. A research study looked at how stress levels are affected by different scenarios within the airport, and what conditions help alleviate this stress. More importantly, what design features create or alleviated stress.
The study found that security screening was the most stressful. Stress reducers were found to be additional seating, art, signage and access to live greenery. Ready availability of charging points for laptops and phones and more personal space also help to reduce stress.
Improving the Air Travelers Experience Through Airport Design is a thesis that has a lot more detail on airport design including security screening, wayfinding, use of colour and visual information. Most people are able to deal with the stressors of air travel, but for those who can’t, improved design elements might make air travel possible.
When organisations decide to refresh their website they usually focus on factors such as positive brand imaging and deciding what information is the most important. So the idea of involving users at any point can be a bit scary. What if they want to change things? What if all our brand work is undone? Can we really afford the time to do it? The bottom line is that if you don’t involve users from the outset then your website will receive less traffic. Being willing to accept feedback, particularly on accessibility, gives all website visitors a good experience. And don’t assume your web designer has all this in hand. Very few home pages are accessible in spite of legislation requiring this.The W3C Web Accessibility Initiative has a toolkit to guide web designers AND organisations through the process of involving users. The toolkit includes a one minute videoof why designers should include users from the outset. The material is focused on users rather than technical aspects. It helps avoid some of the pitfalls and at the same time improve general usability for everyone.The toolkit is extensive and each section is downloadable separately. The title is, Involving users in Evaluation Web Accessibility.
Play in urban environments has evolved from free spirits in the streets, to carefully constructed play parks with modular play equipment. The trend is moving back again into adventure play. More broadly, our cities need to be more playful for everyone. This is important for mental as well as physical health. Places that cater for all ages and preferences encourage social interaction as well.
An article from Alice Covatta discusses the notion of a playable city. Using a case study of Copenhagen in Denmark she discusses how the concept of play is woven into the fabric of the urban environment. The most famous example, of course, is the ski slope of the green waste power plant in the industrial district. But there is also the outdoor harbour bath at Brygge Park. The key lessons from Copenhagen are a multidisciplinary approach and thinking about play as sustainable design. Reusing wasteland offers plenty of scope for creative design and for playgrounds of the 21st century. And of course, it’s a healthy city approach reaching people of all ages.
Architecturally, glass stairways have an aesthetic of their own, but intuitively they seem more dangerous than regular stairways. So are they, and if so, by how much?
An observational study of two public stairways, one glass and one concrete, showed that the glass stairway had significantly more incidents. This was in spite of more caution being used on the glass stairway. Indeed, they were eight times more likely to have an incident.
Encouraging people to take the stairs is one of the proposed strategies of healthy built environment movement. But if the design excludes users because of the design, or is less safe, this is discriminatory. And yes, there might be an elevator, but this is not equitable access. Regardless, everyone should have the opportunity to use the stairs if they wish.
The title of the study is, “The effects of glass stairways on stair users: An observational study of stairway safety”. It is open access on Academia, or you can download the 2MB PDF file. There is an earlier stairway study on ResearchGate, “The effects of interactive stairways on user behavior and safety” by the same authors.
Abstract: The purpose of this study was to assess the safety of a winding glass stairway by observing the behavior of stair users and to identify issues that should be studied in a laboratory setting. A checklist for coding stair use behaviors was developed. Video observations were conducted in a retail store with a glass stairway (GS) and a shopping mall with a conventional stairway (CS). Key behaviors related to safety (tread gaze, diverted gaze,handrail use) and stair incidents on the two stairways (GS and CS) were identified from the recordings and compared. On the glass stairway, more users glanced down at the treads (GS: 87% vs. CS: 59%); fewer users diverted their gaze away from the stairs (GS: 54% vs. CS: 67%); and handrail use was higher (GS: 32% vs. CS:24%). Incident rates were much higher on the glass stairway (6.2%) compared to the conventional stairway(0.7%). Walking on winding treads made of glass may be more dangerous than walking on conventional materials due to reduced visibility of the tread edge or reduced friction between shoes and treads. Recent laboratory research suggests that stairway users may behave more cautiously using stairways with glass treads but the results from this study demonstrate that the benefit of increased caution can be negated in real world conditions.
The Longevity Revolution along with the recent pandemic is asking questions about aged care and retirement living. Can we keep doing the same? The short answer is no, but what to do instead?
What about a post-pandemic social housing stimulus project? Not a new idea, but such ideas usually relate to new housing. So what about modifying existing social housing? This is so that people can stay in their community for longer as they age. 
Make your product more usable by more people in less time. That’s a great aim, and it is the opening line in the 
The sudden move to online instruction runs the risk of forgetting accessibility features. A 
The key to sustainable cities is to make them age-friendly, to work collaboratively across city departments, and to engage all ages in consultations. This is because o
Airlines are working to improve accessibility, but airports also need to step up. People with disability are making regular complaints, and older people are likely to just give up travelling by air. Not good for the travel industry or tourism. So a well researched guide is welcome in this space. Wayfinding is far more than just good signage – it starts with the whole building design. Airport wayfinding is about the customer experience and promoting independent travel. That’s regardless of age or ability.
What brings repeat business to an airline? Improving snack selection, smiling staff, warm welcome messages on video screens? None of these. Anyone who has travelled by air, even those who do it regularly, will know that the aircraft itself is rarely the issue. The issue is anxiety. And you can double that for anyone with a 
There are lessons here for any business selling an experience. 
When organisations decide to refresh their website they usually focus on factors such as positive brand imaging and deciding what information is the most important. So the idea of involving users at any point can be a bit scary. What if they want to change things? What if all our brand work is undone? Can we really afford the time to do it? 
Play in urban environments has evolved from free spirits in the streets, to carefully constructed play parks with modular play equipment. The trend is moving back again into adventure play. More broadly, our cities need to be more playful for everyone. This is important for mental as well as physical health. Places that cater for all ages and preferences encourage social interaction as well.