Jane Bringolf, Author at - Page 76 of 111

Involving users in evaluating web accessibility

When organisations decide to refresh their website they usually focus on factors such as positive brand imaging and deciding what information is the most important. So the idea of involving users at any point can be a bit scary. What if they want to change things? What if all our brand work is undone? Can we really afford the time to do it?

The bottom line is that if you don’t involve users from the outset then your website will receive less traffic. Being willing to accept feedback, particularly on accessibility, gives all website visitors a good experience. And don’t assume your web designer has all this in hand. Very few home pages are accessible in spite of legislation requiring this.

The W3C Web Accessibility Initiative has a toolkit to guide web designers AND organisations through the process of involving users. The toolkit includes a one minute video of why designers should include users from the outset. The material is focused on users rather than technical aspects. It helps avoid some of the pitfalls and at the same time improve general usability for everyone.

The toolkit is extensive and each section is downloadable separately. The title is, Involving users in Evaluation Web Accessibility.

Copenhagen: the playful city

Play in urban environments has evolved from free spirits in the streets, to carefully constructed play parks with modular play equipment. The trend is moving back again into adventure play. More broadly, our cities need to be more playful for everyone. This is important for mental as well as physical health. Places that cater for all ages and preferences encourage social interaction as well.

An article from Alice Covatta discusses the notion of a playable city. Using a case study of Copenhagen in Denmark she discusses how the concept of play is woven into the fabric of the urban environment. The most famous example, of course, is the ski slope of the green waste power plant in the industrial district. But there is also the outdoor harbour bath at Brygge Park. The key lessons from Copenhagen are a multidisciplinary approach and thinking about play as sustainable design. Reusing wasteland offers plenty of scope for creative design and for playgrounds of the 21st century. And of course, it’s a healthy city approach reaching people of all ages.

The title of the article is, From infrastructure to playground: the playable soul of Copenhagen. The Journal of Urban Design and Mental Health has more on this topic.

Housing, Health and Accessibility

There are five key areas for healthy housing and accessibility is one of them. The WHO guidelines on housing and health and accessibility takes into consideration ageing populations and people with functional impairments. It recommends an “adequate proportion of housing stock should be accessible.

In the remarks section it argues that living in an accessible home improves both independence and health outcomes. Although the guidelines argue for only a proportion of housing stock, it has put the issue on the agenda. It shows it is as important as all other factors. However, the notion of proportion can lead some agencies to think that means specialised and segregated housing.

The other key areas are crowding, indoor cold, indoor heat, and home safety. For more detail there is an additional document showing method and results of the systematic review that underpinned this section of the Guidelines – Web Annex F. and includes interventions such as home modifications and assistive technology.

The Healthy Home

Joining the dots between all aspects of physical and social sustainability is important for a healthy life and a healthy planet. Central to this is the design of our homes. The Healthy Housing Design Guide from New Zealand says they need to be durable, efficient in size and cost, and friendly to the occupants and the environment.

The three bar menu icon on the landing page of this online resource takes you to the content of the Guide. Universal Design leads in the table of contents. This is pleasing as most other guides leave it to a last thought at the end. The design detail features wheelchair users for circulation spaces, which, of course are good for everyone. Among the interesting images is a lower storage draw doubling as a step for child to reach the kitchen bench. The case studies focus on energy efficiency and sustainability.

This is a comprehensive document beginning with universal design, site and location, through to air quality and acoustics and ending with certifications. The Guide characterises a healthy home by the acronym HEROES:

- - Healthy:
  - Efficient:
  - Resilient:
  - On purpose:
  - Environmental:
  - Sustainable:

The style of the website is pleasing but the landing page gives little idea to navigation. It says “Welcome” and then asks visitors to stay super involved. There is a bar with an arrow to go to the Foreword. The navigation is via the three bar menu icon at the top left of the page.

The video from the launch of the guide takes you through the content. Universal Design gets a mention at the 25 minute mark. It is introduced by Henry McTavish.

Tomorrow’s Homes: A sustainability perspective

Universal design in housing faces the same policy and industry challenges as the sustainability movement. Consumers are unclear about their choice, and confused by terminology and rating systems. Home builders are locked into supply chains that limit innovation, and financial institutions can’t see the value of such designs.

The Australian Sustainable Built Environment Council (ASBEC) has devised a policy framework for transitioning to sustainable homes. It identifies five key actions:

1. National leadership
2. Benchmarking and upskilling
3. Building a foundation of leading homes
4. Engaging consumers
5. Leveraging finance

Tomorrow’s homes: A policy framework outlines how the structure of the housing industry creates restrictions on doing anything differently. It also has suggestions for appealing to consumers by using language they relate to. Comfortable, healthy, affordable, easy to use – in short, appealing to their aspirations. Consumers don’t frame their aspirations in words such as sustainable, accessible, or universal design. And they don’t aspire to ageing or disability.

Inclusion and efficiency in home renovations

The concept of comfort can be used to join the dots between inclusive design and energy efficiency. This is the suggestion from Hasselt University in Belgium. The authors conclude in Merging Inclusive Design and Energy Efficiency as a disruptive approach to housing renovation that:

“When the concept of comfort is expanded to include the a full range of spatial, usability, and cognitive aspects, the merging of ID and EE can offer inhabitants a more complete sense of comfort, and by doing so increasing adoption of both types of measures, in line with wider governmental and societal goals.”

Abstract. There is a pressing need for housing renovations that both accommodate lifelong living and significantly increase energy efficiency. Much research has been done on both Inclusive design (ID), particularly in the context of accessibility, and energy efficiency (EE). However, they are treated independently and faced with limited adoption. A simultaneous renovation for ID and EE might lead to renovation concepts that better fulfil the residents’ desire for comfort in addition to savings in money and time. Comfort is an important driver for both types of renovations. As a result when the concept of comfort is expanded to include also spatial/usability, social, cognitive and cultural aspects, the merging of ID and EE can offer residents a more complete sense of comfort, thereby increasing the adoption of both ID and EE.

Housing multigenerational households in Australia

The top five reasons for multigenerational living are financial, care arrangements and support, adult children yet to leave, starting or continuing education, and older (grand)parents moving in. The reasons behind the trend towards multigenerational living are not quite as simple as the list implies.

Cultural factors are also part of the story. Home ownership of a detached dwelling is critical to successful multigenerational living. There is usually greater flexibility to modify and adapt the home as needs change, which is not possible in apartments or rental properties.

These are the findings in a book chapter by Edgar Lui, Hazel Easthope, Bruce Judd and Ian Burnley. They end the chapter by discussing policy implications and include the need to adopt universal design principles in all new properties and major refurbishments. They add that although these principles have been around for more than 50 years they are yet to materialise in home designs as voluntary codes which are unlikely to be agents of change.

The title of the chapter is “Housing Multigenerational Households in Australian Cities: Evidence from Sydney and Brisbane at the Turn of the 21st Century.”

The title of the book is, Housing in 21st-Century Australia: People, Practices and Policies.

Introduction

“Over the last two decades new and significant demographic, economic, social and environmental changes and challenges have shaped the production and consumption of housing in Australia and the policy settings that attempt to guide these processes. These changes and challenges, as outlined in this book, are many and varied.

While these issues are new they raise timeless questions around affordability, access, density, quantity, type and location of housing needed in Australian towns and cities. The studies presented in this text also provide a unique insight into a range of housing production, consumption and policy issues that, while based in Australia, have implications that go beyond this national context.

For instance how do suburban-based societies adjust to the realities of aging populations, anthropogenic climate change and the significant implications such change has for housing? How has policy been translated and assembled in specific national contexts?

Similarly, what are the significantly different policy settings the production and consumption of housing in a post-Global Financial Crisis period require? Framed in this way this book accounts for and responds to some of the key housing issues of the 21st century.”

Customer Engagement by Universal Design

Communicating effectively with customers is essential for any business or government service. And right now, online communication is taking centre stage.

The new guide for Online Meeting Accessibility is a supplement to the Customer Communications Toolkit for Public Service. It takes you through the steps of planning and conducting an online meeting, and following up afterwards. The focus is on accessibility and inclusion with many helpful tips.

The Customer Communications Toolkit for Public Service covers planning, training and informing staff and contractors. It takes a universal design approach and is useful for any organisation. Also in PDF format.

The Centre for Excellence in Universal Design has two more toolkits for private and public entities. They are guides to effective and inclusive communication using a universal design approach.

Customer Engagement in Tourism Services Toolkit covers best practice guidance for customer engagement using case studies. The four sections cover business objectives, written communication, face to face, and web communication.

Customer Engagement in Energy Services provides best practice guidance for customer communication. In four parts it covers: written form, face to face, telephone and video.

The Centre for Excellence in Universal Design has many more resources on the built environment, products and services and technology/ICT.

Tick of approval for Visitable Housing

The terms “visitable housing” and “visitability” are essentially about people who use mobility aids having the same rights to visit friends and family in their homes. It doesn’t necessarily mean they can live there or stay overnight. The three key features associated with visitability are a step free entrance, wider doorways and a usable toilet on the entry level. Part M of the UK building code reflect these features.

Visitability differs from full accessibility and universal design. It was devised as a minimal baseline to entice the property industry to get on board with the ideas. Although the concept has been around for twenty years, it has gained little, if any, traction. Visitability is not a concept easy to sell unless the buyer thinks they need it. And few do.

Perceived value of visitable housing

A research project carried out in Ohio in 2015 looked at: home-buyers’ perceived value and perceptions of visitable features; developer, designer and builder perspectives; real estate agent views; estimated costs; and which house buyers were most likely to buy. The aim of the report was to create a persuasive argument for adopting visitability in new homes in Ohio. However, the researchers acknowledge industry resistance and suggest incentives to encourage uptake, or mandating the features.

The report is structured into three sections based on their surveys of homeowners and home buyers, industry stakeholders, and real estate agents. All groups were asked to assess photos of visitable features in homes. In all instances, participants believed the homes would sell for more and sell more quickly. Industry stakeholders estimated the features would cost less than one per cent of construction costs. This is in line with other research.

The title of the report is, Perceived value of visitable housing in Ohio. It is also available through Academia.edu.

Elements of the research are available in their paper, Homeowner and homebuyer impressions of visitable features.

In Australia minimal access features are now in the National Construction Code in the form of the Livable Housing Design Standard. States and territories are adopting the Standard into their respective building codes at different dates in 2024 and 2025. Queensland adopted the Standard in 2023.

What does Inclusion really mean?

“Inclusion” is a word used widely, but what do we mean by this? How does it happen? Who makes it happen? Given that we are not inclusive now, it has to be a futuristic concept – something we are striving for. If we had achieved it we would be talking about inclusiveness, and we wouldn’t be writing policies and advocating for it.

A conference paper discusses what we mean by inclusion and it illustrates why it is hard to achieve. The difference between inclusion and inclusiveness is more than semantics. They have different perspectives and ask different questions. Inclusion relies on one group looking at another group and inviting them in. It maintains a language of separation, for example, accessible, disabled, elderly and design-for-all. Inclusiveness looks at everyone equally and supports a whole population approach. Economic arguments and solutions are viewed differently. Inclusiveness is not a contest of rights and not one group giving something to others. All costs and benefits are measured from this perspective.

The key concepts are captured in a PDF of a PowerPoint presentation and the full paper is titled, Turning Back Time for Today as Well as Tomorrow available on ResearchGate.

Mismatch: How Inclusion Shapes Design by Kat Holmes discusses similar concepts.

Universal Design: New York

A case study in creating universally designed urban spaces is a good way to showcase how it is done. Universal Design: New York 2 is not a new publication, but the principles are still relevant. It provides guidance for all aspects of an urban environment as well as temporary lodging, workplace facilities and human service facilities. The guide is comprehensive covering circulation systems, wayfinding, seating, public amenities, cultural facilities, renovations and additions, and more. It also lists seven myths about universal design and shows how they are just myths:

1. There are only a small number of people who benefit
2. Universal design only helps people with disability and older people
3. Legislation for disability rights have created equality, so no need to do more
4. Improved medical technology is reducing the incidence of functional limitation
5. Universal design cannot sustain itself in the marketplace because the people who need it most cannot afford it
6. Universal design is simply good ergonomic design
7. Universal design costs even more than accessible design

Universal Design: New York 2 is in PDF format. Edited by Danise Levine and published in 2003 by the Center for Inclusive Design and Environmental Access, University at Buffalo.

How do hearing loops work?

How do hearing loops work? First, they have to be connected to the sound system and switched on whenever the system is on. It’s not something people should have to ask for – because they won’t. Second, it requires everyone to use the microphone. No more, “my voice is loud enough”.

Systems vary across venues and they are not all the same. Fortunately there are some fact sheets on the various types and when they should be used.

Too often systems do not work or are not turned on and there is a lot of confusion as to how these systems operate. The best way to test a system to see if it is working is to ask someone who is wearing a hearing aid with a ‘T’ switch. Hearing Connections is one company that has a technical manager who wears such a hearing aid. This seems the only way to be sure that the system is connected properly, switched on and functioning.

Too many systems fail to work even when technicians claim they do. Here are some of the fact sheets on the Hearing Connections website.

What are Hearing Augmentation Systems? has more detail on how they work.

Hearing Augmentation Systems Comparison

Which Hearing Augmentation Standards Do I Need to Comply With?

A Basic Hearing Loop Checklist

What Constitutes An “Inbuilt Amplification” System?

Is Hearing Augmentation Old Technology?

What Microphones Should I Use for Hearing Augmentation?

Hearing loops are not obsolete technology

Some technologies are overtaken by new discoveries, but others just keep getting better. One such technology is hearing loops. The basic technology remains the same but improvements are being made over time. Modern hearing aids have not improved so much that people don’t need augmentation in meeting venues. It’s a bit like saying wheelchairs have improved so much we don’t need ramps. Hearing loops are not obsolete technology.

Andrew Stewart at Hearing Connections nicely addresses all the myths and misconceptions about hearing augmentation systems. He says that the hearing loop is still the most efficient and effective for users, and the most convenient for venue managers. Other systems are not popular because of additional equipment that needs to be worn or used, which singles users out from the crowd.

- Myth 1: Hearing aids have improved and sufficient by themselves
- Myth 2: Hearing loop systems are superseded by other technology
- Myth 3: The newer technology is better
- Myth 4: Use your smartphone as a receiver
- Myth 5: SoundField systems are the modern-day replacement
- Myth 6: Bluetooth is the answer
- Myth 7: Captions are good enough

An excellent resource for building designers and property managers.

Yes, you do need to use the microphone

There are three types of hearing augmentation systems – but which one to use? The system preferred by most users is a “hearing loop”. It is connected to the sound system in a meeting room or auditorium. People wearing a hearing aid with a telecoil, have the sound sent directly to the device. It screens out all the background noise and gives definition to the speech. However, a microphone must be used all the time. So no more “I’ve got a loud voice, I don’t need a microphone” because it won’t be transmitted.

Hearing Connections website gives an explanation of this system, FM and Infra-red systems. A system with an ambient microphone that picks up all the sound in the room amplifies all the sounds – so background noise is included with the speech. It can defeat the purpose. Also, the system should be turned on automatically – no-one should need to ask for it – that’s the point. Building designers, owners and managers have a legal obligation to incorporate the needs of people who are deaf or hard of hearing.

Age-Friendly Green Space by Citizen Science

As cities become denser and populations age, quality green space becomes ever more important. In many cities at least a quarter of the population will be over the age of 65 years by 2030. Adelaide in South Australia has one of the oldest populations at 37% over the age of 50. So this is a good place to run a citizen science pilot with older residents.

The method involved the use of smart phones to collect data, and the development of audit tools. The participants were encouraged to go about their daily lives so that the data reflected their natural life. While the data were not the main focus of the project, several important design elements emerged. In order of importance they were: seating, street trees, natural bushland, park trees and lakes/river/ocean.

In the summing up the researchers noted that public green spaces in local neighbourhoods may be seen as “green corridors” – a conduit to everyday life rather than destinations in themselves. They conclude that citizen science methods are a good way to implement age-friendly urban design at a detailed level.

The title of the article is, Using Citizen Science to Explore Neighbourhood Influences on Ageing Well: Pilot Project

Abstract

Outdoor and indoor environments impact older people’s mobility, independence, quality of life, and ability to “age in place”. Considerable evidence suggests that not only the amount, but also the quality, of public green spaces in the living environment is important. The quality of public green spaces is mostly measured through expert assessments by planners, designers and developers.

A disadvantage of this expert-determined approach is that it often does not consider the appraisals or perceptions of residents. Daily experience, often over long periods of time, means older residents have acquired insider knowledge of their neighbourhood, and thus, may be more qualified to assess these spaces, including measuring what makes a valued or quality public green space.

The aim of this Australian pilot study on public green spaces for ageing well was to test an innovative citizen science approach to data collection using smart phones. “Senior” citizen scientists trialled the smart phone audit tool over a three-month period, recording and auditing public green spaces in their neighbourhoods.

Data collected included geocoded location data, photographs, and qualitative comments along with survey data. While citizen science research is already well established in the natural sciences, it remains underutilised in the social sciences. This paper focuses on the use of citizen science with older participants highlighting the potential for this methodology in the fields of environmental gerontology, urban planning and landscape architecture.

Author: Jane Bringolf

Involving users in evaluating web accessibility

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