In this four minute video Professor Simon Darcy explains businesses can fall into the trap of thinking people with disability make up a very tiny part of the market, because they forget the friends and family members who might be travelling with them. This video was made for New Zealand Tourism. It is captioned.
Edited transcript from live captioning of John Evernden‘s presentation.
Synopsis: John outlines some of the simple things that can make travel and touring more inclusive and convenient for everyone, and how simple things such as being able to fit the electric jug under the tap at the hand basin are important considerations for everyone.
Synopsis: This presentation explains the importance of customer service in tourism, and that many tourists now, and in the future, will have a disability and many more will be ageing. Gearing up as in industry in Australia has been slow and there are missed opportunities. Bill Forrester uses examples from overseas to show how we can improve the design of tourism opportunities.