Is the driveway to the shopping centre carpark part of the road or is it part of the footpath? Most people – motorists and pedestrians – don’t realise that driveways are part of the footpath. And what about crossing side streets adjoining main roads? Who should give way to whom?
Sometimes it’s difficult to tell because the visual cues are confusing. If the footpath section has a steep camber towards the roadway it looks like the road. And sometimes there are hazard warning tactile markers where the driveway goes over the footpath. So it looks like the road. Also, the colour of the driveway is often different to the adjoining footpath.
Augustus Brown discusses the issues in his article about continuous footpaths at driveways and side streets. Drivers crossing the footpath to or from a driveway must give way to people walking. Drivers must also give way to people crossing the road when turning at intersections.
To highlight the priority for people walking, footpaths should be designed to give a clear visual cue that drivers need to slow and give way.
Image from the article
Design principles of continuous footpaths
Footpaths should be visually uninterrupted at the crossing point
Footpath pavement material should be consistent
Footpath pavement should remain level at the crossing
Narrow kerb ramps should lift crossing vehicles to the height of the footpath
Images from the article
Clearly marked continuous footpaths and cycle lanes give priority to both cyclists and pedestrians.
Brown’s article has several examples of well designed treatments of footpaths across driveways and side streets and some drawings with more information. The title of the article is, Continuous Footpaths at Driveways & Side Streets.
Architects play a critical role in creating environments that are aesthetically pleasing and also sensory-friendly. But how can architects design and organise elements such as acoustics, lighting, colour and space planning to make this possible? A magazine article on designing with autism in mind has some answers.
Architects can design clear circulation paths, minimise clutter and visual distractions. Distinct zones for quiet reflection provides comfort when needed.
The article begins with an overview of some of the current thinking about autism and autistic people. However, there is debate over whether it is a disorder, as in Autism Spectrum Disorder, or just a different way of being.
The article briefly covers acoustics, lighting, colour, and space planning and distribution. There is an image of an autism friendly group home describing the common areas. This information is applicable in any building and the features are welcoming for everyone.
People who are neurodiverse often struggle to shed the the idea that they have some kind of disorder. A medical diagnosis is part of the problem – they become a category, a label. This is particularly the case for people with autism. And there are no two people alike. But what they do share in common is a relatively high suicide rate. Why would this be the case?
Richard Woods explores how the social model of disability can be, and should be, applied to this group. But it might not be enough. Negative language is a major barrier to inclusion based on the medical diagnosis label. Woods argues that the social model fails to explain how any disability is experienced by individuals.
Categorisation under a label is limiting and does little to shift community attitudes and improve individuals’ mental health. In conclusion, the paper calls for the “full emancipation of the autistic population”.
Neurodiverse advocate Siena Castellon, wrote a book for teenage girls based on her own experiences. In a New Scientist article Siena relates the common misconception that she should look different in some way. Because she doesn’t, most people think that she can’t be autistic. This is not a compliment. You can see more of Siena’s story in the New Scientist article, Autism isn’t a defect – here’s why we should embrace neurodiversity. There are more links in the article for further reading.
Voices of autism in a book
The autism research field has changed a lot in the last 20 years. We now know the impact the research process itself has on people with autism. With this in mind, a new version of a text book has sections written by autistic contributors from all walks of life.
There is a separatelink to the discussion on how the authors went about including people with the lived experience of autism. This link also gives a short chapter by chapter review of the book’s content.
The title of the book is, Autism: A new introduction to psychological theory and current debate. It’s by Sue Fletcher-Watson and Francesca Happe.
Co-designing social housing policy is a relatively new concept in Australia, so it’s good to see tenants involved in policy development. New AHURI research tackles the issues amid the need for urgent reform of the housing sector. Tenant participation leads to benefits for all involved.
‘For policy co-design methods to work well, there must be respect and recognition of the expertise of all participants involved in the policy making process…’
AHURI’s summary paper of the research acknowledges the role of champions within organisations who must lead the development of the design processes. Otherwise, they are not successful or sustainable. However, they require resources and support for these processes to succeed.
Attracting ‘representative’ tenants is difficult because those with the most complex challenges often cannot spare the time because they are in crisis. If participation programs are online or use written forms, only those who can read will be included.
What’s needed for successful co-design
Other important findings from the research include:
A toolbox of participatory methods is needed for engagement across the diverse population who have varied needs for housing assistance.
2. Recognition of expertise of frontline staff is an important but untapped source of potential policy expertise.
3. An ongoing commitment is necessary to resourcing, investing in, and training workforces, and building participant capability and supports for policy co-design. And an evaluation program to confirm what works well, under what conditions and for whom.
Gender refers to the social, cultural and economic attributes and roles associated with being male, female or non-binary. These attributes can significantly influence how individuals experience and navigate spaces. This is how we end up with “gendered spaces”. Understanding these nuances is essential for creating inclusive and equitable environments.
The traditional division of labour can influence spatial patterns. For example women bear the primary household tasks which can affect their travel patterns.
A short article by Kavita Dehalwar highlights three aspects that require consideration in spatial planning. Safety and security, universal design and accessibility, and participation and decision-making.
Safety and security
Women and transgender individuals may experience harassment which reduces their perceptions of safety. When this occurs it restricts freedom of movement and limits social and economic activity. Lighting, surveillance mechanisms can mitigate safety risks and engender a better sense of safety.
Universal design and accessibility
Gender-sensitive design considers how spaces are used by men, women and non-binary individuals. Gender-neutral facilities accommodating diverse identities and preferences reduces stigma and discrimination. Taking a universal design approach includes accessibility and convenience for everyone.
Participation and decision-making
Gender dynamics also influence participation in decision-making processes. Marginalised groups are often underrepresented in planning processes. This results in policies and intervention that inadvertently fail to address their needs. Co-designing with marginalised groups is one way forward.
Design impacts on the way we can navigate the world and participate. Gender equity in design is yet another element of designing inclusively.
Rights, responsibilities and opportunities should not depend on gender. Treatment of women, men, trans and gender diverse individuals are often subject to stereotyping or generalisations about roles. But for many designers and policy makers gender equity is a new concept. So the Gender Equity in Design Guidelines are a great help.
The City of Whittlesea in Victoria produced the Guide. As a local government authority the guide focuses on community facilities. It introduces the case for gender equity and has a focus on issues for women. While there is an emphasis on safety and easy access for women with children, gender diverse groups are included.
What the guidelines cover
Many of the features capture the essence of universal design. The twenty page document covers site planning, concept design and documentation for:
Community centres
Maternal and child health
Youth facilities
Community pavilions
Aquatic and major leisure facilities
The Guidelines acknowledge that any building project goes through several stages and has different stakeholders. Consequently, it only covers planning, concept design and detailed design and documentation. The construction phase is dependent upon the follow-through from planning and design.
The aim of the Guidelines look through a gender lens and is therefor not prescriptive. Consequently, regulatory standards and building code compliance and accessibility are outside the scope of the document.
Gender Inclusive Urban Planning
A city that works well for women, girls, and gender non-conforming people of all ages and differing levels of capability supports economic and social inclusion. The World Bank ender inclusive planning and design is:
Participatory: actively including the voices of women, girls, and sexual and gender non-conforming people
Integrated: adopting a holistic, cross-cutting approach that centres gender throughout and promotes citizen-city relationship building
Universal: meeting the needs of women, girls, and gender non-conforming people of all ages and abilities
Knowledge-building: seeking out and sharing robust, meaningful new data on gender equity
Power-building: growing the capacity and influence of under-represented groups in key decisions
Invested-in: committing the necessary finances and expertise to follow through on intentional gender equity goals
Chapters cover the rationale for gender inclusion, foundations of planning and design, processes and project guidelines, case studies and further resources.
Urban planning and design shape the environment around us — and that shapes how we live, work, play, move, and rest. This handbook highlights the relationships between gender inequality, the built environment, and urban planning and design.
This collection investigates gender-sensitive spaces that challenge the complex social and material structures that shape inequities of access and inclusion in the urban environment.
Designing Gender Sensitive Spaces for Consenting Cities: Practices and Provocations centres intersectional, gender-sensitive approaches to design in the urban environment as an integral strategy in combating spatial inequities.
This volume offers new thinking and practical approaches to demonstrate how design might shift towards safer and more inclusive cities for women, gender-diverse people, and LGBTIQ+ communities. It includes design-led methods, case studies, activist interventions and processes of resistance.
Getting information in an emergency can mean the different between life and death. Or at least the difference between feeling helpless and knowing what to do. But communication is a complex process and not everyone responds to the same methods. So what is accessible information? It’s information provided in different formats.
Easy Read and Easy English use pictures as well as words. These are good for the 44% of the population with a low level of literacy. Targeting this group means people with higher levels of literacy can also get the message. It’s universal design.
Other formats are braille and Auslan, and captioning for videos. The Disability Discrimination Act lists places and services that must not discriminate, but there is nothing specific about information methods. This is something that needs to be made clearer in the legislation. However, the Commonwealth and state governments have policies to cover the provision of information.
Accessible emergency and crisis information
Researchers found four things to improve crisis information.
Accessible information providers, such as Easy Read professionals, are not experts in the subject at hand. They need support from experts such as doctors or police.
2. Accessible information providers need to stay up to date with changing details. Having one direct source is the best way to manage this.
3. Making high quality accessible information takes time and skill. It’s essential to have the capacity and capability ready to act – don’t wait for the crisis to happen.
4. Agencies need to be upskilled. Sometimes crisis information needs to be available immediately such as an evacuation order. Emergency services need more baseline skills to make this information themselves.
Media organisations, businesses and services need to get on board too. The more people who produce accessible information, the better.
War time crisis communication
A Masters thesis on crisis communication for older people in a war-related scenario uses personas as a means of highlighting the issues. Knowing where the meeting points are at a time of crisis are essential, but how best to communicate these. Information channels need to go beyond the Internet and be easily understood. Planning for a crisis from an older person’s perspective automatically includes all ages.
This thesis explains in detail the process used to suggest changes needed for older people to be accommodated in crisis planning.
Crisis preparedness has become a greater focus in Sweden since the Russian invasion of Ukraine in spring 2022. Therefore, information at a national level is required to ensure safety.. However, there is a risk that older people could have difficulties understanding information provided.
The Internet is often used as an information channel, but not everyone can access this. This study investigated different crisis communication channels in Sweden and how they can be tailored for older people. Shelters and meeting points also need to be designed to include older people.
Observations of shelters in Gothenburg and interviews with municipalities were carried out. To guide authorities for future development of crisis information a combination of guidelines, personas and concept proposals are suggested. The concepts proposed are a physical shelter map that can be printed directly from the shelter map MSB (Swedish civil contingency agency).
Proposed concepts for meeting points are a brochure with information about the meeting points that each municipality will offer their citizens. Proposed solution for prioritising the elderly at a meeting point is also suggested with a queuing system and an “area for elderly”.
To understand the concepts and feelings involved, storytelling for both proposals was developed explaining the user journey. This project can be used for further exploration of concepts proposals and development of crisis communication channels and planning for meeting points.
Design can have a dark side, often as a result of unintended consequences. This can happen when designers have just one group of people in mind, or when good design ideas are changed at the last moment. The Fifth Estate article about the Howard Smith Wharves in Brisbane illustrates how good design can morph into bad design.
The wharf development was supposed to be a vibrant playground for ‘lovers of the good life’. The development included restaurants and an active transport corridor along the river. The path required separation with line markings, but all this changed just before opening.
A gravel path was installed with the idea that this would be a “go slow” zone. Of course the community objected. A key city thoroughfare was disrupted and the gravel reduced accessibility. And new safety hazards arose because of no line markings. Who then were the ‘lovers of the good life’? Image above from Facebook.
Design is powerful. It can include or exclude. While many designers are doing their best to be inclusive, others are deliberately creating hostile designs. Why do this? It’s under the heading of “defensive architecture” – ways to prevent crime. But should this be solved with design – it’s the opposite of universal design.
An article from UNSW begins, “Spike, bars and barricades are not typically things you would associate with a park. But it turns out they are part of a growing suite of hostile design interventions in public spaces.”
Creating urban discomfort
Spikes are embedded in flat surfaces underneath bridges to deter rough sleepers. Seats and flat surfaces made too uncomfortable to sit on for any length of time. Flat surfaces act as seating for those tired legs. Meanwhile, it goes against all the principles of universal design and encouraging people to get out and about.
“I believe design functions like the soundtrack that we are not fully aware we are playing. It sends subconscious messages about how to feel and what to expect” says John Carey in his Ted Talk. So what good is design if it’s not for everyone?
John Carey calls fellow architects to create places and spaces for people other than themselves – who, for the most part are white males. “Dignity is to design is what justice is to law and health is to medicine”. “The design reflects back to you your value”. “If good design is only for a privileged few, what good is it?” “Good design shapes our idea of who we are in the world and what we deserve.”
Unlike law and medicine, architecture has failed to attract and sustain women and people of colour. This is a passionate talk that does not mention accessibility specifically, but is a call to consider everyone in designs. Check it out.
Industry’s ideas about the usability of their products doesn’t match those of older people. That’s what the Centre for Modern Ageing found in their survey of 1000 older people and product design. Given Australia’s ageing population, product designers should focus more on making everyday products more user-friendly. That means taking a universal design approach and using co-design methods.
A word cloud created a visual representation of how many times respondents used a word to describe the difficulties they have with product design. And these are everyday products. The image is from the report.
Key findings from the survey
Key findings focused on products older people use in their daily lives.
93% said product usability supports independent living
43% rarely or never seek assistance to operate the product even when dissatisfied with product usability
More than 50% believe products are not user-friendly.
The Image is from the report.
Grip issues related to slippery handles, tight lids, weight of products, and small text on labels and confusing instructions weren’t helpful either. Product packaging is also a challenge and probably not just for older people.
Electronic devices with menus and different functions as well as issues connecting devices to others and to networks were difficult and challenging.
TheInclusive Design Toolkitfrom the University of Cambridge has an Exclusion Calculator to show how many people can’t use a design due to their level of capability. It covers most of the issues discussed in the report. It’s an excellent online resource for product designers.
Note that some designs are potentially covered by the Australian Disability Discrimination Act.
Useability of small kitchen appliances
Meal preparation is something most of us do every day. It’s not until you can’t do it that you realise how much it impacts on wellbeing, independence and quality of life.
Researchers from the University of Wisconsin-Milwaukee worked with General Electric to develop an audit tool they can apply to the design of their small appliances. The tool can be used by engineers, retailers and individuals as well.
The title of the tool is Small Kitchen Appliance Accessibility and Universal Design Information Tool (SKA AUDIT). It includes 7 features: doors, lids, dials, on/off water reservoirs, buttons and “ready” indicators. Both physical and cognitive conditions were considered in the development of the tool.
Arthritis is a common condition and is not often referred to as a disability. However, the pain of arthritis is disabling. So how to design out pain? Design Council ran a workshop with people with arthritis. They found that no-one was interested in special products, which are often stigmatising. So the principle of inclusive design became the top issue.
“Inclusive design is crucial. You have to step away from the idea that it’s “older people” having a problem and start looking at a universal problem and therefore a universal solution.”
They found the most important thing is that people want desirable, stylish, mainstream products that anyone would want to own. People don’t want medicalised, stigmatising equipment. Clearly, including the user-voice is the way to design for all rather than the mythical average.
The article is titled, Ollie Phelan of Versus Arthritis writes about the importance of the end-user being at the heart of design, and can be accessed on the Medium.com website where there is more information.
Inclusive instructions for domestic appliances
Is your new kitchen gadget or appliance intuitive to use? How about the instructions on the device? Every model of microwave, even within the same brand, has a different operating system. This doesn’t help. And some of the icons that are meant to guide the user don’t make sense to everyone in the same way. So what can industrial designers do about creating inclusive instructions for domestic appliances? A human-centred design approach provides some answers.
Three researchers looked at how this problem can be solved because kitchen appliances are an essential part of life now. Their study took the perspective of older adults, which implies they are the only group with cognition and mental processing issues. Once again, what might be good for some will be good for many others.
The researchers came up with a coding system to help designers and used a microwave as the case study. The coding system considers four aspects of users’ interactions with a microwave. Briefly they are:
Information processing – gathering and interpreting information
Interactions with the microwave’s user interface and control panel
Listening to the users as they use the device
Impediments to the user’s workflow
The study describes their process for developing the coding system for designers, and the details each of the four elements of the code. While other studies use a series of personas, this study used real people and their negative experiences. The researchers also linked the microwave use with ready meal packaging. This allowed them to see the difficulties in interpreting the cooking information and relating it to the device.
Getting it right for users
Simple turning knobs and switches with numbered dials are a thing of the past. So anyone who has difficulty transitioning to a digital display is going to be disadvantaged. Microwaves are an essential tool for people who have difficulty preparing a meal because they can heat ready-made meals.
Poor organisation of information appeared to be a powerful factor in influencing users’ information processing and interactions. The key appears to be getting both sequencing information together as well as activity grouping information. This poses further challenges.
Involving real people and not personas is the key to resolving design issues for users. The researchers acknowledge that getting it right for older people means benefits for many other users.
You’d think health care workers would know about disability, but apparently, disabilities are not discussed or taught in a health care context. Questions over quality of life, ability to decide and choose are all issues that affect people with disability when interacting with the health profession.
An article written by two nurses calls out ableism in health care. Ableism occurs when a person with disability experiences discrimination or prejudice from a health care provider.
They can underestimate the person’s quality of life or competence which affects their level of care. Patients need to feel safe and not to be fearful of being judged or not being heard.
Case study
The article uses a case study of a 60 year old women with Down syndrome to illustrate the issues during the COVID pandemic. This case is not about the care provider being ableist, but being an advocate for the woman. The doctor was pressured by family members to activate the do not resuscitate (DNR) code when the woman entered ICU. The doctor persisted in advocating for the patient and she eventually recovered.
Communication with patients is key. Patients with cognitive disabilities may face attention, memory and comprehension challenges. Nurses must therefore adapt their communication style, learn about the disability and avoid negative language that insults or demeans.
The authors encourage nurses to advocate for people with disability within health care services and in the design of environments.
Ableism isn’t just about patients – it includes family members, and other health care workers. Knowledge can help overcome stereotypes and stigma and improve health and wellbeing for all. Knowledge also helps nurses and other health professionals to feel confident when engaging with people with disability.
“People with disabilities can be any age, face chronic health conditions or mental illness, belong to a minority group, experience low income or housing insecurity, have limited English proficiency, or a combination of many of these conditions. To better understand the effect of health inequities and the manner in which they affect Social Security Administration’s (SSA) disability programs, the National Academies hosted a public workshop in April 2024 that examined the variety of different experiences of individuals with disabilities and the consequences of those experiences on an individual’s health status, medical record, and SSA disability determinations.”
A book of long abstracts from the International Conference on Architectural Science and User Experience shows how varied this topic is. From Biophilic design and carbon reduction to environments that stimulate play and primary school design. One paper discusses the difficulties the architectural profession might encounter for new requirements to design inclusively. Time for some social science in architectural degrees?
The proceedings includes: active travel, housing, ageing, dementia, disability, digital technology, education and practice, air quality, landscaping, tourism, and more.
These short papers are from the 55th International Conference of the Architectural Science Association, 1-2 December 2022, Perth, Australia. Here is an overview of just one of the papers.
Architecture of inclusion
Architectural knowledge about designing for people with disability was held back by committing people to institutions and group homes. Consequently the teaching and design skills have not kept up with the times. The tendency is to conform to existing regulations, rather than being a driver of innovation.
New references in the National Standard of Competency for Architects around designing for disability require graduates to demonstrate these competencies. Using the experience of the inclusion of Indigenous competencies in the National Standard, this paper explores the difficulties the profession and teaching institutions may encounter around identifying people with lived experience working in architecture, or as design teachers.
The paper discusses the units of competency and relevance to building codes, standards and planning controls including barriers to access for all. In essence, educators and practitioners must draw on building and environmental sciences and social sciences in their preliminary work.
Skills in diversity equity and inclusion are not supported with legislation. The challenges for architecture courses is the lack of disability knowledge and Indigenous knowledge. University systems, structures and teaching competencies are challenged by these new requirements.
Architecture needs to move on from ‘risk’ in administrative processes such as contracts, to progressive themes including care for Country and equitable access.
The title of the conference proceedings is, Architectural Science and User Experience: How can Design Enhance the Quality of Life. It consists of short papers rather than full papers.
Claire O’Neill from the University College of Cork uses the UN Sustainable Development Goals to underpin her work on the ENGAGE Programme. SDG Goal 4 is about inclusive and equitable education to promote lifelong learning. She explains how she used it to design the Programme for neurodivergent adult learners.
Image from the Engage Programme in the AHEAD journal.
The 4 Pillars of Neurodiversity
Neurodiversity occurs naturally. No neurotype is better than another. Neurodiversity operates like other dimensions of equality and diversity. There is a collective value and strength in diversity.
The Programme is influenced by the three principles of Universal Design for Learning (UDL). Briefly, they are about providing multiple means of engagement, representation, and expression. In essence, the why, what and how of learning that motivates learners and gives them access to knowledge.
The ENGAGE is an acronym for each workshop within the programme’s framework and builds on the UDL concepts. The programme was developed with autistic adults and the Thriving Autistic and Galway Autism Partnership. The aim is to be a safe, inclusive and equitable way for neurodivergent adults to learn.
Participants were highly satisfied with the programme because of the neurodiversity-affirmative approach and the spirit of collaboration. They also appreciated the online environment and spirit of co-operation.
Beware the diagnosis – it leads to stereotypes and misplaced assumptions. This was one of the findings from a research project at Griffith University on digital equity. A common assumption is that people with autism find it difficult or stressful in social situations. For example, university discussion groups and making presentations. An assumption that follows is online learning would be their preferred learning method. Turns out this is not the case.
The research paper includes a literature review and a survey of students who identified as having autism. It has much useful information regarding the design of teaching and learning.
Difficulties with online content
All students had difficulty with online content for three key reasons:
Students had problems identifying which parts of the online content were most important.
They needed clarification of content by instructors to aid their online learning
Students found it helpful when the instructor communicated links between content across the weeks or modules.
So, the diagnosis is not the person. The major point of the research is that what’s good for students with autism is good for everyone.
The title of the study is, “Online learning for university students on the autism spectrum: A systematic review and questionnaire study”. It was published in the Australasian Journal of Educational Technology – special issue: Digital Equity. It’s open access.
From the abstract
Online course delivery must consider the equity of the learning experience for all students. Online delivery may reduce challenges and stressors present in face-to-face delivery and promote student learning for specific student groups including autism. However, the experience of learning online for autistic students is largely unknown.
Findings from two studies identified that the online environment provided both facilitators of and barriers to the learning experience for autistic students. The way design factors are employed in online delivery can create barriers to the learning experience.
Inclusive practice in higher education
The 2016 Journal of Inclusive Practice in Further and Higher Education includes papers from the International Conference. All articles include the concept of universal design in learning with a focus on neurodiversity. It covers methods and research in higher education and transition to work.
Contributions to this journal encourage emancipatory methods with neurodivergent people, particularly involving their personal experiences. The Journal is published in Word format making it widely accessible.
The papers cover a diversity of topics such as academic access for diverse learners, thinking and practicing differently, experiences of staff, links between perceptual talent and dyslexia, and modification of exam papers.
Neurodivergence in teaching
Is your PhD supervisor neurodivergent? This question begins a blog discussion on how neurodivergent thinking is potentially embedded in teaching practices.
Perhaps one of the most overlooked barriers is that many supervisors are neurodivergent but don’t acknowledge what’s going on with them. “In fact, since starting this research, I’ve formed a private view that you almost can’t succeed in this profession without at least a little neurospicey.” Image from the Thesis Whisperer.
The blog lists some ideas to consider about supervisor behaviour: The Hyperfocuser, The Process Pedant, The Talker, The Context-Switching Avoider, The Novelty-Chaser and the Theoretical Purist.
The Thesis Whisper blog from the Australian National University has much more information apart from this discussion.
“The problem is is not the neurodivergence or the supervisor – it’s how the unexamined neurodivergence becomes embedded in practice, underpinned by an expectation that their students should function exactly as they do, complete with the same struggles they’ve internalised as “normal.”
Study tips for neurodiverse students
The amount of study work required can be a bit of a shock for some students. So, it’s important to develop study habits and techniques that match their working styles. 40 Study Tips for Neurodiverse Students lists different techniques for students to try out. Studocu is an online resource for university and college students to help them with their study techniques. It provides free study notes for courses which are provided by the student community.